11 replies to this topic

[kato]

ok...long story short...i got a virus afew weeks ago...which ruined my emc9 program...mcaffe killed the virus...but ever since roxio tries to install several time when the computer starts up...i have followed the cleanuninstal/install instructions several times...used regseeker...deleted hundreds of files with roxio in title and none of it make a bit of difference...as soon as i start up its the same thing...when i try to instal my disc...everything looks good...installs for awhile then about 3/4 of the way through a message pops up simply saying please insert disc and hit ok...if i eject disc and re-insert and hit ok...same box re-appears...leave it in and hit ok...the box re-appears...if i hit cancel it cancels the whole installation.

im ready to smash my computer and start a nationwide anti roxio campaign....please help...i have wasted TONS of time trying to fix this and have not seen anything like my please insert disc problem on this board...

thanks in advance and please hurry...im getting old

[grandpabruce]

ok...long story short...i got a virus afew weeks ago...which ruined my emc9 program...mcaffe killed the virus...but ever since roxio tries to install several time when the computer starts up...i have followed the cleanuninstal/install instructions several times...used regseeker...deleted hundreds of files with roxio in title and none of it make a bit of difference...as soon as i start up its the same thing...when i try to instal my disc...everything looks good...installs for awhile then about 3/4 of the way through a message pops up simply saying please insert disc and hit ok...if i eject disc and re-insert and hit ok...same box re-appears...leave it in and hit ok...the box re-appears...if i hit cancel it cancels the whole installation.

im ready to smash my computer and start a nationwide anti roxio campaign....please help...i have wasted TONS of time trying to fix this and have not seen anything like my please insert disc problem on this board...

thanks in advance and please hurry...im getting old

Turn off Mcaffe when you install EMC 9.

[kato]

Turn off Mcaffe when you install EMC 9.

do you think thats the problem for sure or ar you just taking a stab at it?  because i tried that and it does the same thing...do i have to clean uninstall this thing again then do it with mcafee turned off?

[gi7omy]

That's what you are being told - the standard advice on all installation routines is to turn OFF any running programs

This includes anti-virus and messengers

You will have to go through the uninstall/clean install - with any running program well and truly OFF

[kato]

That's what you are being told - the standard advice on all installation routines is to turn OFF any running programs

This includes anti-virus and messengers

You will have to go through the uninstall/clean install - with any running program well and truly OFF

i have done alot of searching on the net...this is a huge problem...how roxio can get away with creating this virus type program is beyond me....everyone says the same thing...do a clean uninstall...and in countless threads on the internet people respond saying that doesnt work...so its not just me...i will continue to try to get this garbage rip off program off my comp but based on other peoples who where suckered into this mess im not gonna hold my breath...i would like more help if anyone has any...but again...i dont think anyone really has the answer

[grandpabruce]

i have done alot of searching on the net...this is a huge problem...how roxio can get away with creating this virus type program is beyond me....everyone says the same thing...do a clean uninstall...and in countless threads on the internet people respond saying that doesnt work...so its not just me...i will continue to try to get this garbage rip off program off my comp but based on other peoples who where suckered into this mess im not gonna hold my breath...i would like more help if anyone has any...but again...i dont think anyone really has the answer

Mine works.  I tried to give you a tip on how to try to get it up and running, but I am not standing over your shoulder to see what you may have running at startup on your computer, so sorry I couldn't help.

BTW, you sure as hell aren't going to see a multitude of posts from folks who aren't having problems with the program.  Forums are for folks who aren't having success installing.

What are your computer specs?  What shows in your tray when you boot up your computer?  All may not be lost.

[gi7omy]

Actually, if you'd read through the boards you'd have seen that suggestion of copying over to the hard drive (and also extracting the downloaded self-installing archive) and then running setup.exe from there quite a number of times.

[ohioguy521]

Actually, if you'd read through the boards you'd have seen that suggestion of copying over to the hard drive (and also extracting the downloaded self-installing archive) and then running setup.exe from there quite a number of times.

okay i am having same problem and have asked advice in another post somewhere..can someone tell me exactly how i go about doing this?  what you speak of here in this thread copying and.....blah blah blah....lol...    thank you

[gi7omy]

Make a new folder anywhere on the hard drive

Open the CD

Click on Edit then 'select all'

Click edit again

Click copy

Open the new folder

click edit and this time click 'paste'

[ohioguy521]

Make a new folder anywhere on the hard drive

Open the CD

Click on Edit then 'select all'

Click edit again

Click copy

Open the new folder

click edit and this time click 'paste'

i got the cd copied ..i just want to know what i do from there? what exactly do i click on or open up or run??  thank you in advance

[gi7omy]

go to the new folder, look for a file called 'setup' and double click that

[ohioguy521]

go to the new folder, look for a file called 'setup' and double click that

well......i got it up and sort if running..now i am getting an error when i try to load something into videowave.it is that mpeg-2 codec file activation thing.i have read a bunch of things in here before saying anything about it and tried some of them and i am getting to the pissed off point now....lol....i tried to follow everything and tried to activate offline...well that doesnt work .i get no prompt for such a thing it just closes down. i tired cleaning and reinstalling it several times... any idea wht to do with this codec mpeg-2 activation thing?  i cant do the only thing i really want to do with my creator nine and that is edit video...