10 replies to this topic

[MichaelF1]

Until a few months ago I was recording things fine, no problems with even drag to disc when I was generating data discs, then I put in IE7 and the new Media Player, didn't record stuff for awhile but then I found some things did not work.  So I uninstalled Media Player, IE7 and then even uninstalled and reinstalled Media Creator 9.  I was able to make a few discs, but now I can't do anything.

Drag To Disc - does fine but when I try to close the disc in any method it crashes with a reference to msvrt7.dll or something.

Creator Classic - now when I go to add data to a project, or try to make a disk, I get the blank window that says Cannot Find Server, then it crashes

If I try the Data Disc option from the main Media Creator window I can get a disc to go through up to the point where it checks the disc then says a file is different, its not unless almost every file on my machine has a problem which I doubt.

Could there be something extra from IE or Media Player making a problem with this?  I know its not the driver as its worked fine for the past year and a half with version 9 of Media Creator.

[Liqvid]

Try doing a clean installation of EMC 9. Instructions here.

[jeanrosenfeld]

Before trying a clean install, try a repair. Control panel, add/remove software, highlight EMC 9 suite entry, click change. Follow the wizard until you get to a screen that offers modify, repair, remove. Choose repair, click next, etc.

[MichaelF1]

Try doing a clean installation of EMC 9. Instructions here.

I have no idea who wrote those instructions but would suggest to anyone that they use the EMC Uninstaller first, thanks for the link but it was the biggest screw up I have ever seen.  It did not uninstall everything properly, it left DLL's in the registry (I had to manually remove the references too) for Drag To Disk and the Media Launcher which continually came up loaded no matter how many times I tried to stop them using msconfig.  So I couldn't remove the directories entirely but had to do them piecemeal until I cleaned the registry.

External tools are nice, but I'd only suggest them for problems when the actual uninstall tools do not work.

Of course now I can't reinstall since it keeps saying my CD Key is invalid...but that's another problem.

[grandpabruce]

I have no idea who wrote those instructions but would suggest to anyone that they use the EMC Uninstaller first, thanks for the link but it was the biggest screw up I have ever seen.  It did not uninstall everything properly, it left DLL's in the registry (I had to manually remove the references too) for Drag To Disk and the Media Launcher which continually came up loaded no matter how many times I tried to stop them using msconfig.  So I couldn't remove the directories entirely but had to do them piecemeal until I cleaned the registry.

External tools are nice, but I'd only suggest them for problems when the actual uninstall tools do not work.

Of course now I can't reinstall since it keeps saying my CD Key is invalid...but that's another problem.

http://forums.support.roxio.com/index.php?showtopic=10779

[tbrewst]

I have no idea who wrote those instructions but would suggest to anyone that they use the EMC Uninstaller first, thanks for the link but it was the biggest screw up I have ever seen.  It did not uninstall everything properly, it left DLL's in the registry (I had to manually remove the references too) for Drag To Disk and the Media Launcher which continually came up loaded no matter how many times I tried to stop them using msconfig.  So I couldn't remove the directories entirely but had to do them piecemeal until I cleaned the registry.

External tools are nice, but I'd only suggest them for problems when the actual uninstall tools do not work.

Of course now I can't reinstall since it keeps saying my CD Key is invalid...but that's another problem.

Those come from the Roxio Knowledge Base and were written by Roxio's support staff.And they do work.This is from the file and the first thing they tell you to do is use Add/Remove from the Control Panel.

The following steps will completely remove any Roxio and Sonic software from your computer.  

Remove any Roxio and Sonic programs from Add or Remove Programs or use the Windows Installer Clean Up Utility if you receive a certificate file error while trying to remove the Roxio program.

Edited by tbrewst, 09 August 2007 - 06:19 PM.

[MichaelF1]

Those come from the Roxio Knowledge Base and were written by Roxio's support staff.And they do work.

Uhm no they don't.  If you follow this step:

Remove any Roxio and Sonic programs from Add or Remove Programs or use the Windows Installer Clean Up Utility if you receive a certificate file error while trying to remove the Roxio program.

You end up with what I was talking about, sure its not the situation I SHOULD have been in, but with the errors I was getting with the uninstalls and installs before I thought I would try this as an alternative.  It does NOT remove everything like the page says.  Either way I finally got everything installed again so at least now I can see how its going to work.

[grandpabruce]

Uhm no they don't.  If you follow this step:

Remove any Roxio and Sonic programs from Add or Remove Programs or use the Windows Installer Clean Up Utility if you receive a certificate file error while trying to remove the Roxio program.

You end up with what I was talking about, sure its not the situation I SHOULD have been in, but with the errors I was getting with the uninstalls and installs before I thought I would try this as an alternative.  It does NOT remove everything like the page says.  Either way I finally got everything installed again so at least now I can see how its going to work.

Let us know if all works correctly.  Did the patch for the CD key work solve the problem?

[Michaelf2]

Let us know if all works correctly.  Did the patch for the CD key work solve the problem?

Nope, now its back to the good old grey window with "Cannot find server" at the top and this gem in the Event Viewer:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description:
Faulting application roxio_central33.exe, version 3.30.45.0, faulting module unknown, version 0.0.0.0, fault address 0x0019f74e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 72 6f 78   ure  rox
0018: 69 6f 5f 63 65 6e 74 72   io_centr
0020: 61 6c 33 33 2e 65 78 65   al33.exe
0028: 20 33 2e 33 30 2e 34 35    3.30.45
0030: 2e 30 20 69 6e 20 75 6e   .0 in un
0038: 6b 6e 6f 77 6e 20 30 2e   known 0.
0040: 30 2e 30 2e 30 20 61 74   0.0.0 at
0048: 20 6f 66 66 73 65 74 20    offset
0050: 30 30 31 39 66 37 34 65   0019f74e
0058: 0d 0a                     ..      

I've updated my ticket with this info, including my last comment that it came up with the grey window and nothing from support since the 15th.  I recall seeing this error in the support notes before but can't find it now and RoxAnne is not finding it.

Thanks for asking, but I am just totally fed up with this.  I had this program for over a year and a half and it worked amazingly on my machine, but since IE7 and the Media Player update and rollback I can't get anything to work.

[Michaelf2]

In case anyone is interested in this, I have been working with support over the past few weeks, and the stuff they have had me try.

1) Update my Radeon drivers, which work fine for everything else, but I can't since whatever updates Radeon has still generates the grey "Cannot find server" boxes and creates blue screens.
2) Uninstall and clean up the directories with other tools they have, no change.
3) Uninstall and reinstall, as per the usual KB and forum posts
4) Not much else...sometimes it takes days for them to get back

I understand support tries and I did enjoy this product for awhile, but why IE7 or WMP updates cause these kinds of problems is ridiculous, if they know the two products cause trouble they should be able to patch them by now.

<vent on....>
I work in Software QA so I have encountered problems like this in the past, and we HAVE made fixes for them within a couple of months (IE 7 has been out since October 2006), and yes its understandable that with the wide variety of configurations you cannot test every one.  But you can either prepare proper diagnostics to try and fix problems on other configurations or be able to provide patches for common issues.  Telling me to upgrade should not be a solution, nor should "no software be flawless" be an excuse.  It doesn't need to be flawless but it should be able to work in the most environments as long as its not taking anything specific in the way of hardware or resources.
<vent off....>

[Michaelf2]

So over a week now and no response, so I guess its yet another piece of crap software. For the rubbish bin.

Too bad, when it did work I liked it.  But unless you seem to have one of the "magic" configurations then its not going to work, and forget updates they don't solve the problem.  Forget support, they can't solve it, a couple people did try and gave some good advice, but mostly it was uninstall and reinstall cut and pastes from the troubleshooters handbook without ever thinking that it will work.

No one there seems to know what the grey window is, or why it cannot find the server.  You'd think they might even have a debug mode to get extra logging, but nope - no one even asked me for it.  I've sent 3 or 4 crash dumps and the only response is - update.  Well, its the same drivers that worked before, so that one doesn't work - especially since I have the latest drivers for my card on the machine.

Well at least this is another company I don't need to bother doing business with.

Edited by Michaelf2, 14 September 2007 - 12:29 PM.