19 replies to this topic

[aprasad]

I upgraded from EMC8 to EMC9 many months ago.  I recently realized that I don't have any way to run Back Up My PC (which provides disaster recovery).  I'm not even sure that BUMP7 is installed on my PC!!

I notice that I still have C:\Program Files\Sonic\Backup MyPC 6 directory on my PC from 2004.  So, BUMP6 did not get uninstalled when EMC9 got installed.  The problem is, I see no item in ControlPanel-AddRemovePrograms to remove BUMP6.

When I run Setup on the EMC9 CD, it detects an older version of BUMP and asks me if I want to remove it.  I say "Yes".  However, after the EMC9 is all installed, I still don't have BUMP7 (I do have Roxio BU, but that is another application.).  The list of applications that the EMC9 install program lets me alter are:

Creator Classic
VideoWave and MyDVD
Disc Copier
Photosuite
RoxioBU
Label Creator
Media Import
Media Manager
Music Disk Creator
Digital Home
Sound Editor
Easy Audio Capture
Disc Image loader
XingTones

There seems to be no way to 1) remove BUMP6   2) install BUMP7  or 3) run BUMP7

What should I do?

BTW, I have Norton Ghost 10 installed on this PC.  I don't know if that interferes with BUMP ...

Aloke
PS: I hope Sonic manages to integrate their applications better in their next release :-(

[james_hardin]

There is only ONE backup program in V9, BUMP.

Attached Images

• 

[aprasad]

There is only ONE backup program in V9, BUMP.

In my case, it is Roxio Backup ver 9.  How do I attach a screen-capture to this reply?

[aprasad]

Please see thread:

http://forums.support.roxio.com/index.php?showtopic=9611

Looks like I'll have to do the same.  Is there any way around a complete uninstall and re-install?

I actually like Roxio BU 9.  Could I keep Roxio BU 9 and add BUMP 7?

[james_hardin]

In my case, it is Roxio Backup ver 9.  How do I attach a screen-capture to this reply?

Don't know what to tell you.

If you have a purchased Retail of V9, you got it! It installs whether you want it or not.

There is no option to add it, remove it or leave it out, it is installed!

There is no Sonic folder anymore. If you have one, it is a remnant.

The new one lives in Roxio\Backup MyPC\sbewin32.exe.

[aprasad]

I don't have C:\Program Files\Roxio\Backup MyPC\ folder.  
I do have C:\Program Files\Roxio\Backup 9 folder, created at the same date/time as the rest of the EMC9 folders.

Like the user in the other thread, for some reason, EMC9 installer could not uninstall BUMP6 from my PC and skipped BUMP7 install.  It installed Roxio Backup 9 instead.  I see the BUMP7 install directory on the EMC9 CD.

This is a bug in the installer.

I wonder if someone from Roxio will read this thread and verify my conjecture (and maybe tell me how to proceed..).

Aloke

Edited by aprasad, 10 August 2007 - 03:37 PM.

[gi7omy]

Roxio Backup 9 IS BUMP 9 - it states that quite clearly in the start menu under Roxio Easy Media Creator 9\Backup\Backup My PC

It doesn't install to the same place as BUMP7, which is probably why the old version wasn't uninstalled

[aprasad]

Roxio BU 9 and BUMP7 are very different programs, with very different features.  For example, RBU9 has no disaster recovery.  

I would like to post a screen-capture, but I don't have that privilege here.

By the way, my menu under start menu under Roxio Easy Media Creator 9\Backup\ has 2 items: Easy Archive and Roxio Backup.

[james_hardin]

Roxio BU 9 and BUMP7 are very different programs, with very different features.  For example, RBU9 has no disaster recovery.

The program has been changed. Not everyone likes changes but so is life…

[gi7omy]

Comparing BUMP 7 with BUMP 9 and expecting it to look and behave alike is surely the same as thinking that Windows 3.1 and Windows 95 should have been the same (and 95 was the first one after 3.1)

[aprasad]

What we have here is a failure to communicate.  And without posting screenshots of the program and the "About" screen of Roxio Backup 9, I have no way of communicating to you that I am not talking about "Backup MyPC" (any version).

I will attempt to uninstall EMC9 and reinstall (like the author of the thread http://forums.support.roxio.com/index.php?showtopic=9611 ) and see if I am able to install Backup MyPC 7 that is on the EMC9 install disk.

Thanks for all your efforts.

Aloke

[myguggi]

What we have here is a failure to communicate.  And without posting screenshots of the program and the "About" screen of Roxio Backup 9, I have no way of communicating to you that I am not talking about "Backup MyPC" (any version).

I will attempt to uninstall EMC9 and reinstall (like the author of the thread http://forums.support.roxio.com/index.php?showtopic=9611 ) and see if I am able to install Backup MyPC 7 that is on the EMC9 install disk.

Thanks for all your efforts.

Aloke

Well there is defintely a "failure to communicate". In one sentence you state "I am not talking about "Backup MyPC" (any version)." and in the next sentence you state "see if I am able to install Backup MyPC 7 that is on the EMC9 install disk." In earlier post you talk about Backup MyPC 9 ... no wonder everyone is confused

[aprasad]

Well there is defintely a "failure to communicate". In one sentence you state "I am not talking about "Backup MyPC" (any version)." and in the next sentence you state "see if I am able to install Backup MyPC 7 that is on the EMC9 install disk." In earlier post you talk about Backup MyPC 9 ... no wonder everyone is confused

For further discussion,

RB 9 = Roxio Backup 9
BUMP 7 = Backup MyPC 7
EMC 9 = Easy Media Creator Suite 9

People here think that I have BUMP 7 installed but that I am thinking that I have a different product (RB 9).  They claim that BUMP 7 and RB 9 are one and the same.

That is not correct.  These are different programs, with different screens and features.  I can e-mail screen-shots of RB 9 to show this.

When I install EMC 9, I end up with RB 9 and I don't get BUMP 7 installed on my PC.

I have never talked about BUMP 9.

Since everyone here is unfamiliar with this situation, I have opened a tech support case.  I'll let you all know  if this gets resolved.

[james_hardin]

I closed the concurrent thread on this subject, here, so all discussion will only be in one place…

[aprasad]

I am not going to run 2 thread on the same subject in two different areas, so this one will be closed.

We will continue in the Installation/Uninstallation/Update thread you started, Here.

But to answer your question about RxBackup9.exe, NO. It is present in the CAB but it is not a program file in V9.
If you look at the screen cap I included in that thread, here, the shortcut for Backup MyPC is pointing to C:\Program Files\Roxio\Backup MyPC\sbewin32.exe.

I think you said so, but please confirm you purchased the Full Retail V9 Suite and we an not dealing with an OEM disc that came with your computer or one you got at some bargain price source???

James,

This is from another thread in "Burning Issues" about a problem that I was having with RB 9.  That thread was closed by you because we ended up discussing the differences between RB 9 and BUMP 7 there.

The different executables clearly point out that you have BUMP 7 (sbewin32.exe) while I have RB 9 (RxBackup9.exe) on our systems.  Thus, this impasse and the inability of anyone here to help me with RB 9 issues or installation issues.  No one here has any experience with RB 9 !!

I have opened a tech support ticket on this.

I bought EMC 9 by mail order from Pricegrabber Storefronts.  It came with 2 discs (Program and Contents) The P/N: is 150196-00EU.  I can provide the TSID and the CD Key by e-mail.

[james_hardin]

Some of the bargain places peddle OEM discs of dubious origin… I learned many years ago to avoid bargain prices on software!

Still, if the program disc is marked Creator9 Suite, it should be the full Suite.

FYI: Using Classic, Help – About, I am running Build 900B88F ENU. What's in your wallet?

Maybe some others will see what program they have installed?

If closing the other topic presents a problem for you, holler and I will happy to reopen it.

[aprasad]

It could be one of those shady OEM disk .. In which case I can send it and all my e-mails about the purchase to Roxio to track it down.  I hope P/N, TSID #, CD Key will help Roxio Tech support in identifying this product.

Classic Help About says: Build 900B88F ENU

A search on Pricegrabber shows EMC9 for as low as $17 !!  I paid $40 for EMC9 through Pricegrabber, which is a "reputable" store-front (till now).

http://software.pricegrabber.com/audio-vid...Media%20Creator

Although I don't need Disaster Recovery (I use Norton Ghost for that), and could get by with Roxio Backup 9, I am really angry at having been duped.

I bought the product (for $40) from

http://reviews.pricegrabber.com/gdcorp2006/u/1521537/

Edited by aprasad, 12 August 2007 - 08:11 AM.

[tbrewst]

Just for grins try this.Go to the Home app and look in the midde of the screen for the Update tab.If it's there see if it tells you about downloading BUMP7.Don't worry about it saying it's for Vista 9.1 users.If it's there download it and install then see if you have BUMP.

[aprasad]

This is interesting.  I now have BUMP7.1 on my system .  But there is more to the story.

I downloaded the file you mention from the EMC9 Home.  That would not install, as it kept finding an older version of BUMP on my system, and kept trying to uninstall it (unsuccessfully).  I exited that process after a few attempts.  

However, it gave me an idea: I have had BUMP on my system from previous installations of EMC7, 8 and possibly even Backup Exec when it was owned by Quest Software.  I guessed that EMC9 installer did not uninstall BUMP 6 properly, and all subsequent attempts by it (and the updater you suggested) was choking on the remains of that previous BUMP.

So, I deleted all instances of "BUMP_"  and "sbewin32" from the registry.  Now the updater installed and I have Roxio Backup AND Backup MyPC 7 on my computer (and they still look very different :-) )

However, BUMP was installed to "C:\Program Files\Sonic\Backup MyPC Deluxe 7" location and has it's own group under the Start menu.

I bet this will confuse the installer/updater for EMC 10 when I upgrade to that in due course!!

Anyway, thanks to all who participated in this thread.  Problem is solved.

[tbrewst]

Glad you got it.
Actually,I have 3 entries on my start menu.

Attached Images

•