2 replies to this topic

[Helmut]

I have recently purchased a download of Easy Meadia creator 9.1 and can not download the ContentCDv9.1.
It says to many downloads, think 111 of 75 allowed.
To date have not managed to download a copy of the Content CD and contacted support numerous times without any success.

Think the problem was the "Free download manager" that opened 8 sessions at the time and after several download failures it clocked up the download count.

It seems when one presses the downlad button on the order form it increases the counter.
The same happend to me when ordering the backup CD, which failed and now I can not order it again because it thinks I have done so already.

Does anyone have any suggestions how to get the ContentCD9.1, have given up contacting support after about 30-40 emails.

Thanks Helmut
Australia

[Beerman]

I have recently purchased a download of Easy Meadia creator 9.1 and can not download the ContentCDv9.1.
It says to many downloads, think 111 of 75 allowed.
To date have not managed to download a copy of the Content CD and contacted support numerous times without any success.

Think the problem was the "Free download manager" that opened 8 sessions at the time and after several download failures it clocked up the download count.

It seems when one presses the downlad button on the order form it increases the counter.
The same happend to me when ordering the backup CD, which failed and now I can not order it again because it thinks I have done so already.

Does anyone have any suggestions how to get the ContentCD9.1, have given up contacting support after about 30-40 emails.

Thanks Helmut
Australia

Turn off any pop up blockers you may have and see if that helps.

[Larry]

This is a duplicate of the post here
http://forums.support.roxio.com/index.php?showtopic=25927

Please stick to the original post.