I have recently purchased a download of Easy Meadia creator 9.1 and can not download the ContentCDv9.1.
It says to many downloads, think 111 of 75 allowed.
To date have not managed to download a copy of the Content CD and contacted support numerous times without any success.
Think the problem was the "Free download manager" that opened 8 sessions at the time and after several download failures it clocked up the download count.
It seems when one presses the downlad button on the order form it increases the counter.
The same happend to me when ordering the backup CD, which failed and now I can not order it again because it thinks I have done so already.
Does anyone have any suggestions how to get the ContentCD9.1, have given up contacting support after about 30-40 emails.
Thanks Helmut
Australia
1
ECm 91 download problem
Started by
Helmut
, Aug 13 2007 08:34 PM
6 replies to this topic
#2
Martin Dekker
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Posted 13 August 2007 - 09:08 PM
QUOTE (Helmut @ Aug 14 2007, 06:34 AM) <{POST_SNAPBACK}>
Think the problem was the "Free download manager" that opened 8 sessions at the time and after several download failures it clocked up the download count.
Well, you can try without so at least you know for sure if the dl manager is the problem.
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Laptop 1:
Samsung RV711, Core i3 M380, 4Gb RAM, Intel HD Graphics, 500Gb 5400rpm, Realtek HD Audio, Windows 7HP SP1 64bit (Dutch), Cyberlink Power2Go
Laptop 2:
EEEPC 1008HA, 1Gb RAM, Intel GMA950, 160Gb SATA, onboard Realtek audio, Windows 7 Ultimate RTM 32bit (Dutch), Ashampoo Burning Studio 10
#3
Helmut
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Posted 13 August 2007 - 09:31 PM
QUOTE (mdekker @ Aug 13 2007, 09:08 PM) <{POST_SNAPBACK}>
Well, you can try without so at least you know for sure if the dl manager is the problem.
Unfortunately this is no longer the problem.
The problem is that I have exceeded the download limit for the ContentCDv9.1 file and no one at Sonic/Roxio support responds to my emails and resets the download limit.
Helmut
Edited by Helmut, 13 August 2007 - 09:32 PM.
#4
sknis
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Posted 14 August 2007 - 03:30 AM
QUOTE (Helmut @ Aug 14 2007, 12:31 AM) <{POST_SNAPBACK}>
Unfortunately this is no longer the problem.
The problem is that I have exceeded the download limit for the ContentCDv9.1 file and no one at Sonic/Roxio support responds to my emails and resets the download limit.
Helmut
The problem is that I have exceeded the download limit for the ContentCDv9.1 file and no one at Sonic/Roxio support responds to my emails and resets the download limit.
Helmut
Make sure your spam blocker is not blocking the e-mail from Roxio. They have a knowledge base article about it.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
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PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#5
Larry
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Posted 14 August 2007 - 04:25 AM
QUOTE (Helmut @ Aug 14 2007, 12:31 AM) <{POST_SNAPBACK}>
Unfortunately this is no longer the problem.
The problem is that I have exceeded the download limit for the ContentCDv9.1 file and no one at Sonic/Roxio support responds to my emails and resets the download limit.
Helmut
Download managers are a problem in that they make multiple connections to download files in "chunks", and each of those connections are counted as a download attempt, which does quickly use up the allotted downloads. I thought they had it noted in the download instructions not to use them.The problem is that I have exceeded the download limit for the ContentCDv9.1 file and no one at Sonic/Roxio support responds to my emails and resets the download limit.
Helmut
You may have better luck calling them (800 #) or using the live chat (when available) if you can. Info is on the EMC 9 contact page. You could also try contacting Digital River (the place that handles the downloads). There is an 800 number for calling them also. That info is in this KB article.
Larry
Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4
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Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4
Dell Precision WorkStation 450 / 2 - Intel Xeon 2.80ghz CPU w/HT, 512mb L2 Cache, 533mhz Bus / 2gb RAM / 1800gb+ HDD's / NVIDIA GeForce 6200 / Lite-On 165H6S CD DVD+/- DVD+/-DL / Plextor PX-708UF / Hauppage WinTV HVR-950Q / Hauppage WinTV PVR PCI II 250 / Hauppage WinTV PVR USB2 / XP Pro SP3 / Windows 7
#6
Helmut
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Posted 14 August 2007 - 06:12 PM
QUOTE (Larry @ Aug 14 2007, 04:25 AM) <{POST_SNAPBACK}>
You may have better luck calling them (800 #) or using the live chat (when available) if you can. Info is on the EMC 9 contact page. You could also try contacting Digital River (the place that handles the downloads). There is an 800 number for calling them also. That info is in this KB article.
Many thanks, this issue is now resolved,
called Digital Rivers directly and the support fixed it straight away,
seems emails don't work.
Helmut
#7
Larry
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Posted 14 August 2007 - 07:50 PM
QUOTE (Helmut @ Aug 14 2007, 09:12 PM) <{POST_SNAPBACK}>
Many thanks, this issue is now resolved,
called Digital Rivers directly and the support fixed it straight away,
seems emails don't work.
Helmut
Happy to hear you got it worked out called Digital Rivers directly and the support fixed it straight away,
seems emails don't work.
Helmut
Now make sure you make a backup copy of those downloaded files in case you ever need to re-install someday
Larry
Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4
Dell Precision WorkStation 450 / 2 - Intel Xeon 2.80ghz CPU w/HT, 512mb L2 Cache, 533mhz Bus / 2gb RAM / 1800gb+ HDD's / NVIDIA GeForce 6200 / Lite-On 165H6S CD DVD+/- DVD+/-DL / Plextor PX-708UF / Hauppage WinTV HVR-950Q / Hauppage WinTV PVR PCI II 250 / Hauppage WinTV PVR USB2 / XP Pro SP3 / Windows 7
Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4
Dell Precision WorkStation 450 / 2 - Intel Xeon 2.80ghz CPU w/HT, 512mb L2 Cache, 533mhz Bus / 2gb RAM / 1800gb+ HDD's / NVIDIA GeForce 6200 / Lite-On 165H6S CD DVD+/- DVD+/-DL / Plextor PX-708UF / Hauppage WinTV HVR-950Q / Hauppage WinTV PVR PCI II 250 / Hauppage WinTV PVR USB2 / XP Pro SP3 / Windows 7
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