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ECm 91 download problem can not download ContentCDv9.1

#1 User is offline   Helmut 

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Posted 13 August 2007 - 08:34 PM

I have recently purchased a download of Easy Meadia creator 9.1 and can not download the ContentCDv9.1.
It says to many downloads, think 111 of 75 allowed.
To date have not managed to download a copy of the Content CD and contacted support numerous times without any success.

Think the problem was the "Free download manager" that opened 8 sessions at the time and after several download failures it clocked up the download count.

It seems when one presses the downlad button on the order form it increases the counter.
The same happend to me when ordering the backup CD, which failed and now I can not order it again because it thinks I have done so already.

Does anyone have any suggestions how to get the ContentCD9.1, have given up contacting support after about 30-40 emails.

Thanks Helmut
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#2 User is offline   Martin Dekker 

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Posted 13 August 2007 - 09:08 PM

QUOTE (Helmut @ Aug 14 2007, 06:34 AM) <{POST_SNAPBACK}>
Think the problem was the "Free download manager" that opened 8 sessions at the time and after several download failures it clocked up the download count.


Well, you can try without so at least you know for sure if the dl manager is the problem.
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#3 User is offline   Helmut 

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Posted 13 August 2007 - 09:31 PM

QUOTE (mdekker @ Aug 13 2007, 09:08 PM) <{POST_SNAPBACK}>
Well, you can try without so at least you know for sure if the dl manager is the problem.


Unfortunately this is no longer the problem.
The problem is that I have exceeded the download limit for the ContentCDv9.1 file and no one at Sonic/Roxio support responds to my emails and resets the download limit.
Helmut

This post has been edited by Helmut: 13 August 2007 - 09:32 PM

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#4 User is offline   sknis 

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Posted 14 August 2007 - 03:30 AM

QUOTE (Helmut @ Aug 14 2007, 12:31 AM) <{POST_SNAPBACK}>
Unfortunately this is no longer the problem.
The problem is that I have exceeded the download limit for the ContentCDv9.1 file and no one at Sonic/Roxio support responds to my emails and resets the download limit.
Helmut

Make sure your spam blocker is not blocking the e-mail from Roxio. They have a knowledge base article about it.
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#5 User is offline   Larry 

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Posted 14 August 2007 - 04:25 AM

QUOTE (Helmut @ Aug 14 2007, 12:31 AM) <{POST_SNAPBACK}>
Unfortunately this is no longer the problem.
The problem is that I have exceeded the download limit for the ContentCDv9.1 file and no one at Sonic/Roxio support responds to my emails and resets the download limit.
Helmut
Download managers are a problem in that they make multiple connections to download files in "chunks", and each of those connections are counted as a download attempt, which does quickly use up the allotted downloads. I thought they had it noted in the download instructions not to use them.

You may have better luck calling them (800 #) or using the live chat (when available) if you can. Info is on the EMC 9 contact page. You could also try contacting Digital River (the place that handles the downloads). There is an 800 number for calling them also. That info is in this KB article.
Larry
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#6 User is offline   Helmut 

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Posted 14 August 2007 - 06:12 PM

QUOTE (Larry @ Aug 14 2007, 04:25 AM) <{POST_SNAPBACK}>
You may have better luck calling them (800 #) or using the live chat (when available) if you can. Info is on the EMC 9 contact page. You could also try contacting Digital River (the place that handles the downloads). There is an 800 number for calling them also. That info is in this KB article.



Many thanks, this issue is now resolved,
called Digital Rivers directly and the support fixed it straight away,
seems emails don't work.

Helmut
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#7 User is offline   Larry 

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Posted 14 August 2007 - 07:50 PM

QUOTE (Helmut @ Aug 14 2007, 09:12 PM) <{POST_SNAPBACK}>
Many thanks, this issue is now resolved,
called Digital Rivers directly and the support fixed it straight away,
seems emails don't work.

Helmut
Happy to hear you got it worked out smile.gif

Now make sure you make a backup copy of those downloaded files in case you ever need to re-install someday wink.gif
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