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Windows installer and the BUMP.msi file


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#1 jogofnog

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Posted 21 August 2007 - 11:34 AM

Hello all,
I have been trying to install ver9 for a whole week and finnaly got it to install. Yea, went through Roxio tech support, clean the system a million times and all that stuff. Seems the sw is very buggy or just tempermental. I even had a dowloadable version pushed to me to see if I had a benn disk. My copy or CD verions 9.1. not sure of the build, would not install but only on the typical selection. All other selection would boom out with an 064c erro. I know clean system. Sorry, that didn't work, Still would only load with Typical.
On the download version it took 7 times to finally get it to load...it only loaded via the custom selection selecting everything but Divx. DOn't need it now.
Now gets the confusing part. The Welcome page tells me it needs an update for BUMP. It dones;nt tell me if I need to do it or not and why. So, I dl the update. I watched as it gets to extracting the BUMP.msi file. Then the Windows Installer comes up looking for a Source of '1' and clicking on the browse button tells me it is looking for the BUMP.msi file. Huh! Windows installer does not fine that fiel anyplace. I looked on the CD, on the DL install and or the system. Nothing...nowhere to be found.
The install for the update booms out. WI stays. I terminate it using task manager. It goes away. But, whenever I execute the Welcome screen it wants me to do the update for backupmpc again.

I am running WinHome Xp. All updates applied. System running great no problems. Tried no user, clean registry. Multiple selected loads from install menu. And all of the other stuff.
My questions are as follows:
How do I know I need the update?
Do I have backupmypc...I can not find it it the application list. The closest thing is under Backup, Easy Archive. That s not the same thing or is it?
How do I know what pllications form the selected INstall are missing?
Oh, by the way, I read something in a forum, that BUMP is for Vista. Tech support told me I should have it. This particular problem whith not having BUMP and not able to do the update for backupmy pc, which I don't have, has been escalated to tier 2. Said they wouldn't get back to me for a week. Just wanted to see if anyone had any insight in this. Thanks....John.

Edited by jogofnog, 21 August 2007 - 11:40 AM.


#2 Dick_Tarr

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Posted 21 August 2007 - 09:18 PM

sad.gif I get the same thing every time I start the program. This is a new computer and there were no previous versions of Roxio software on it, hence, a clean install of Easy Media Creator 9 was made and the program seems to be working alright. I just cannot get rid of this error message, either, like John.
Any help would be much appreciated. Thanks.
Dick
QUOTE (jogofnog @ Aug 21 2007, 12:34 PM) <{POST_SNAPBACK}>
Hello all,
I have been trying to install ver9 for a whole week and finnaly got it to install. Yea, went through Roxio tech support, clean the system a million times and all that stuff. Seems the sw is very buggy or just tempermental. I even had a dowloadable version pushed to me to see if I had a benn disk. My copy or CD verions 9.1. not sure of the build, would not install but only on the typical selection. All other selection would boom out with an 064c erro. I know clean system. Sorry, that didn't work, Still would only load with Typical.
On the download version it took 7 times to finally get it to load...it only loaded via the custom selection selecting everything but Divx. DOn't need it now.
Now gets the confusing part. The Welcome page tells me it needs an update for BUMP. It dones;nt tell me if I need to do it or not and why. So, I dl the update. I watched as it gets to extracting the BUMP.msi file. Then the Windows Installer comes up looking for a Source of '1' and clicking on the browse button tells me it is looking for the BUMP.msi file. Huh! Windows installer does not fine that fiel anyplace. I looked on the CD, on the DL install and or the system. Nothing...nowhere to be found.
The install for the update booms out. WI stays. I terminate it using task manager. It goes away. But, whenever I execute the Welcome screen it wants me to do the update for backupmpc again.

I am running WinHome Xp. All updates applied. System running great no problems. Tried no user, clean registry. Multiple selected loads from install menu. And all of the other stuff.
My questions are as follows:
How do I know I need the update?
Do I have backupmypc...I can not find it it the application list. The closest thing is under Backup, Easy Archive. That s not the same thing or is it?
How do I know what pllications form the selected INstall are missing?
Oh, by the way, I read something in a forum, that BUMP is for Vista. Tech support told me I should have it. This particular problem whith not having BUMP and not able to do the update for backupmy pc, which I don't have, has been escalated to tier 2. Said they wouldn't get back to me for a week. Just wanted to see if anyone had any insight in this. Thanks....John.


#3 jeanrosenfeld

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Posted 26 August 2007 - 06:23 PM

Backup My PC was included in version 9. If you really have version 9.1 of EMC, you would not have it. The update offered is a version of Backup My PC which is compatible with Vista and XP. The Home/ Welcome page updates tab doesn't tell you that you need it, only that it is available. If you don't need Backup My PC, or already have it because you have EMC 9, don't install it.

If you do want it, download the file and save it to your hard drive. It is a self extracting file, so to overcome the problem you have with Windows installer, use Winzip or similar to extract the contents of the downloaded installation file into some convenient folder (you will see that one of the files is bump.msi). Start the install by doubleclicking on setup.exe in the folder that has the extracted files.

Windows Installer should now be happy, but if it again says it can't find bump.msi or any other file it's looking for, point it to folder with the extracted files. When installed it will show up in Roxio Home in the back up list as a second option, called System Backup (underneath which it will say 'back up individual files or your entire system using Backup MyPC ™').

Edited by jeanrosenfeld, 26 August 2007 - 06:28 PM.

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