[Tiggod]

I am have been trying to use this program for about 8 months and it is the worst!
It hangs up, freezes, causes blue screen of death!
I am running a brand new Hp dual core AMD 2Gb ram and 320 harddrive. Lot's of space and power!
The computer works perfect burning and editing with the sonic software provided. How strange is that.
Don't even think about editing a movie or making a large slideshow. It is frozen I think before it starts.
Side note...Used Adobe Photoshop elements for a slideshow with music and transitions...Perfect! Not one problem. It was about 20mins long. Try that with Roxio?
I have called Roxio and sent web ticket after web ticket. Installed and unistalled so many times I have lost count. I even called HP and they pass the buck to Roxio and Roxio passes the buck back to HP.
The bottom line I have finally unistalled the program and will use the basic software that sonic provided. It may be basic but it works. Roxio and Sonic are the same family not sure how or why things are so out of wack. I just thought I would inform people of one mans experience.
If it works for you than you might want to purchase a lottery ticket!
Tiggod

This post has been edited by Tiggod: 23 August 2007 - 02:53 PM

[gi7omy]

Just what is your problem with it - you did sort of omit to say

Also, no matter how many times HP passes the buck back, if it's their OEM, the buck stops with them - they are supposed to support it (OEM versions are modified and are supposed to be supported by the supplier)

But then - we can't tell you how to fix it because you never mentioned what was wrong

[Tiggod]

The program always freezes. In MyDVD making a DVD or editing video.
Creating slideshows...freeze, hang up.
The only thing works some of the time is recording audio from the internet.
From my experience this program really does not delivery.
I can't see how I would or should need to update driver after driver to make this work if the sonic provided works.
I couldn't agree more that HP should stand behind the product. Roxio Easy Creator should be a easy upgrade and the tech support at HP should know how to trouble shoot it as well.
If someone could help that would be a miracle!
Tiggod

[cdanteek]

Tiggod,

your preinstalled Sonic came with the HP? You bought a retail Roxio EMC9 and installed it on the HP along with the OEM Sonic?

What is your video card or do you have a onboard motherboard video chip?

cd

[gi7omy]

OK - to begin with, the latest video drivers are a must as is the latest DirectX (9.0c for XP and 10 for Vista)

Tips for working with rendering - always defrag the hard drive before starting (if the files are fragmented the heads have to do a lot of skipping around to extract the next data chunk). Close down ALL background apps (messengers, etc - it is a very CPU intensive process). In fact, I'd recommend running a spyware/malware scan first (well regularly anyway) because all sorts of gunk is downloaded behind your back while you're online.

If you are having problems still, try making an image file to the hard drive first - then use that to do the actual burning (that way the process is split in two, with the conversion being separated from the burn)

If it still fails - try using software rendering (available from tools, options) and see if that helps any

[Tiggod]

Just run virus, spyware and defrag. I do this on a regular basis. I un-installed the preinstalled sonic because I realized the video card could not capture live tv until I uninstalled and then did a fresh install of Roxio Suite9.
Video Card is NVIDIA GeForce 6150 LE
I have in the past went in MSCONFIG startup and shut down anything I could to improve the performance.
I am open to suggestions before I sell the HP
I am all ears...Any other information you need to help make a next course of action?
Tiggod

I will say this....In here at least you all listen and are quite helpful!
Tiggod

[gi7omy]

Video Card is NVIDIA GeForce 6150 LE

That could be your problem right there

The 6150 LE as far as I know is an integrated graphics chipset and not a separate card (you can confirm this by looking at the back of the computer - if it's horizontal in the cluster with all the other connectors, it's onboard and if it's vertical in one of the slots further along, then it's a dedicated card.

The nVidia forum has some very disparaging comments about it

http://www.nvnews.net/vbulletin/showthread.php?t=81781

I'd recommend a dedicated card - you don't need to go top end as some of the suggestions there would have but any mid range graphics card would do what you want (and a lot of them are budget these days).

I'm more than surprised that the HP rep didn't tell you that straight away (it's a no-brainer really that the onboard chipset just can't handle the rendering needed for video work)

[ggrussell]

(it's a no-brainer really that the onboard chipset just can't handle the rendering needed for video work)

At least with Videowave/MyDVD 9. Most other editors like Adobe Premiere Elements do NOT use DirectX for rendering video.

[gi7omy]

The point I was making there Gary is that HP have been giving the OP the runaround - they supplied him with the software and never mentioned that the 6500 LE just couldn't cut it for video work - even when he contacted them about it

[Tiggod]

You are saying that HP seller products to people that really are not capable of video editing? I think many of HP's products still use this card or something very similar.
Do I need to look for something dedicated?
The video from the T.V. signal is fine. No lag or problems.
I thought that the computer should be capable but maybe I was asking too much of the p.c
Tiggod

[cdanteek]

Tiggod,

where did you get the EMC 9 product (fresh install of Roxio Suite9)? gi7omy, is trying to tell you EMC 9 is more demanding on the videocard and your "NVIDIA GeForce 6150 LE" won't handle it.

cd

[Tiggod]

Bought it from Staples. I am not sure what to think.
The Sonic worked o.k. with NVIDIA GeForce 6150 LE but the roxio has had nothing but trouble.
The Roxio Suite 9 was new out of the box..have the reciept to prove it. I am not a big fan of torrents or illegal software. Nothing good usually comes from it.
Tiggod

[cdanteek]

A videocard upgrade can cost from 50.00 to 100.00. Make sure the pc has a slot on the MB for one. If you need a suggestion for a good card ask.

cd

[ggrussell]

The point I was making there Gary is that HP have been giving the OP the runaround - they supplied him with the software and never mentioned that the 6500 LE just couldn't cut it for video work - even when he contacted them about it

HP didn't supply EMC 9. He purchased it. The computer came with Sonic version.

You are saying that HP seller products to people that really are not capable of video editing?

Not at all. The 'minimum' requirements for EMC 9 probably doesn't take into consideration the more demanding applications in the Suite. Videowave and MyDVD (as CD points out) is MUCH MORE demanding on the video subsystem than most parts of the suite and other video editors (like the previous version from Sonic that you replaced).

[Tiggod]

The problems continue. I followed the instructions but I keep getting error messages on start up.
Microsoft Run time Errors and I can't seem to delete a folder on the C: drive in program files...common files.
HELP!
Tiggod

[gi7omy]

HP didn't supply EMC 9. He purchased it. The computer came with Sonic version.

It was this bit that made me assume it was OEM Gary
"I have called Roxio and sent web ticket after web ticket. Installed and unistalled so many times I have lost count. I even called HP and they pass the buck to Roxio and Roxio passes the buck back to HP."

But still - any tech in HP should have caught on to the video card problem and told the OP that

Anyway - for the C++ errors. If it's the R6025 error, try this

1. Go to Start
2. Run
3. Type in msconfig and select okay
4. System Config Utility opens
5. Select Startup Tab
6. Uncheck DMX Launcher and RoxWatchTray9 (if not on Startup Tab try Service Tab)
7. Click on Apply
8. Close application and restart computer
9. Upon restart there should be a pop up dialog box, check the "do not show again" box.

[cdanteek]

I have called Roxio and sent web ticket after web ticket. Installed and unistalled so many times I have lost count. I even called HP and they pass the buck to Roxio and Roxio passes the buck back to HP.

Tiggod,
Roxio shouldn't pass the buck back to HP if you bought a retail version. The preinstalled Sonic along with the Roxio retail could be causing some problems. If gi7omy's suggestion above dosen't work, come back for help.

cd

[elbab]

Well now I do not feel so bad, bacaus I also have an HP, had the same and worst issues. Got to the same instructions and still does not work.
I had the competition software for burning my disc never had a problem and I am going back to them again, now for the upgrade. I was really hopping that the EMC 9 would worked.
OH well...