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Configuration data for this product is corupt

#1 User is offline   can not install Creator 7 

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Post icon  Posted 23 August 2007 - 03:22 PM

I kept getting errors when I tried to used my copy for Creator 7. I tried uninstalling and re-installing the program. I had a heck of a time getting it off my computer. Now when I try to install it from my CDs I get the error message "Configuration data for this product is corupt" How can that be? Could there be something left my computer that is causing this error and it thinks the data is corupt when it's not? I ran the clean uninstall that they suggested on Roxio's website.
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#2 User is offline   gi7omy 

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Posted 23 August 2007 - 03:26 PM

Check your CD - make a folder anywhere and copy the CD contents to that and, if it copies successfully, run setup.exe from there

If it fails to copy, then your CD is faulty
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

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Daithi
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Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
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LG HL-DT-ST GGW-H20L BD-RE drive
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EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
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#3 User is offline   can not install Creator 7 

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Posted 23 August 2007 - 03:45 PM

[quote name='gi7omy' date='Aug 23 2007, 03:26 PM' post='143175']
Check your CD - make a folder anywhere and copy the CD contents to that and, if it copies successfully, run setup.exe from there

If it fails to copy, then your CD is faulty

The computer reads my disk just fine. I can open the disk and see the files. I copied them to a folder on my desktop. I tried to install it from the desktop and got the same error.
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#4 User is offline   gi7omy 

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Posted 23 August 2007 - 04:50 PM

OK - had to be certain (seen it happen too many times where the cat has used the CD as a freisbee laugh.gif )

Try this info (it's in the EMC9 forum but should still work)

http://forums.support.roxio.com/index.php?showtopic=24606
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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#5 User is offline   grandpabruce 

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Posted 23 August 2007 - 05:44 PM

Also, if you have Internet Explorer 7 or Windows Media Player 11, EMC 7 won't work.
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#6 User is offline   can not install Creator 7 

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Posted 23 August 2007 - 09:11 PM

QUOTE (gi7omy @ Aug 23 2007, 04:50 PM) <{POST_SNAPBACK}>
OK - had to be certain (seen it happen too many times where the cat has used the CD as a freisbee laugh.gif )

Try this info (it's in the EMC9 forum but should still work)

http://forums.support.roxio.com/index.php?showtopic=24606


I did that yesterday. I downloaded the program and ran the clean installer. I deleted all the registry keys that said Roxio and deleted any remaining folders on C: that said roxio. That's why I was surprised when the installation gave me this error. There isn't supposed to be any trace of Roxio left on the computer.

QUOTE (grandpabruce @ Aug 23 2007, 05:44 PM) <{POST_SNAPBACK}>
Also, if you have Internet Explorer 7 or Windows Media Player 11, EMC 7 won't work.


I rolled back Media Player to 10 and IE to 6, but I still got the same error when I tried to install it.

This post has been edited by can not install Creator 7: 23 August 2007 - 09:12 PM

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#7 User is offline   gi7omy 

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Posted 24 August 2007 - 01:23 AM

One other thing - check in the documents and settings folder for a hidden folder in <username> or admin called application settings (if you go to the folder, click on tools, folder options, view and tick the bit that says 'show hidden files and folders') and delete the roxio folders there
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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