[Rene Curbelo]

I've installed Roxio Creator Version 9 on my Windows Vista computer and I'm getting a couple of dialog boxes with error messages:

1. Skin Image "MenuSeparrator.phg found but cannot be loaded"

2. Runtime Error:
Program:...CommonFiles\Roxio Shared\9.0\SharedCom\RoxWatchTray9.exe
This application has requested the RunTime to terminate it in an unusual way.

When I click OK to close the dialog box it starts some kind of setup/configuration. It then states that the computer must be rebooted, which it does, but take a very long time. Once rebooted, the entire problem repeats.

Is this a known bug? If not can you please tell me what I need to do to correct the problem. If it's a known bug do you have a solutions. If not, is it being worked on and when will it be corrected?

[malatekid]

I moved your post to the Windows Vista forum.

What version of the software do you have?

[Nerus]

It could be a bad install.

[scottykaraty]

Feel your pain dude, I got same message window error code R6025-pure virtual function call. With the help of tech support somehow bypassed problem only to mask a deeper problem, RTHDCPL.EXE, download control occupied an address range reserved for Windows.DLL, illegal system DLL relocation. My computer behaved in an unusual way after that and had to reboot windows to disregard run error.
FINALLY GAVE UP ON ALL THE SIDETRACK AND CHANNELS, BACKED UP IMPORTANT FILES, PERFORMED A DEADLY RECOVERY TO ORIGINAL MANUFACTURER SETTINGS TO CLEAN ROXIO DOWNLOAD FROM MY COMPUTER COMPLETELY. ORDERED ADOBE PHOTOSHOP ELEMENTS WITH COMBINED VIDEO EDITING LIKE I SHOULD HAVE IN THE FIRST PLACE. [color=#FF0000]GET WHAT YOU PAY FOR, MY BAD FOR LOOKING FOR A CHEAPER ALTERNATIVE.
THANKS ROXIO FOR NOTHING BUT COMPLETE AGGRAVATION ON A BRAND NEW COMPUTER.

[gi7omy]

Cure is simple - disable RoxWatchTray9.exe from starting up

This can be done via msconfig or the Vista equivalent

[pantherburr]

Cure is simple - disable RoxWatchTray9.exe from starting up

This can be done via msconfig or the Vista equivalent

I'm running XPPro SP 2 on a laptop with all the necessary equipment/memory and got the same message. Had done the clean uninstall/reinstall as per customer support instructions. Have tried to change details on the msconfig screen - no go. Have sent several messages to Customer Suport, and while they have been very quick, I'm not getting any further ahead. How is it that there are few people on here that don't seem to be experiencing problems, and a lot that are?

This post has been edited by pantherburr: 03 September 2007 - 09:08 AM