7 replies to this topic

[AOuellet]

OK, I gave up trying to install emc9 on my xp machine and moved on to vista..

I have followed EVERY clean install etc instruction I can find and even ran setup as administrator...

all I get is the box that say please wait while setup loads... and it hangs there forever!

Could I have a corrupted setup...

How do I get in touch with support?  I am a registered user.. even changed my password but the contact support option wont let me login...

I am so frustrated.. will COMPUSA take this back after a week... will they believe I didnt install it...

I really need the software as I have a wedding video to do for a friend...

ANY HELP PLEASE

[JessDell]

I'm sorry, I don't have any solution for you, but if it makes you feel any better, you are not alone.  I have the EXACT same problems.  Tried everything possible, nothing works.  I called the support phone number which I found in some random screen and it turned out to be a sales phone #.  No support on weekends, but apparently you can call Sonic M-F 9-6p.m. EST, 877-279-7694.  VERY FRUSTRATING.  I too have a video to make for a bday party and was hoping to work on it this weekend.

[jeanrosenfeld]

You don't say how long 'for ever' is (the definition depends on a user's patience :-)), but I have found it sometimes appears to be doing nothing for a good ten minutes, then suddenly things spring to life.

Make sure you don't have any active monitoring app running (or switch off the active monitoring) and disable you Antivirus whilst installing. They could be interfering and stopping the install from proceeding.

Are you installing from CD? If so, you could try copying the CD contents into a suitable folder on your hard drive and double clicking on setup.exe in that folder; that would eliminate the possibility that setup is having a problem reading the CD.
If you are installing from a downloaded installation file you could similarly try extracting its contents with Winzip, or similar, to a suitable folder and double click on setup.exe from there.

[grandpabruce]

It took at least 10 minutes, on my computer, for it to move, too.  Poor, to say the least, but it did finally go.

[steveLit]

I'm sorry, I don't have any solution for you, but if it makes you feel any better, you are not alone.  I have the EXACT same problems.  Tried everything possible, nothing works.  I called the support phone number which I found in some random screen and it turned out to be a sales phone #.  No support on weekends, but apparently you can call Sonic M-F 9-6p.m. EST, 877-279-7694.  VERY FRUSTRATING.  I too have a video to make for a bday party and was hoping to work on it this weekend.

I too have had multiple problems trying to install from CD. I keep getting an APP error, even when copying the CD to the HD and running the exe, bypassing the HTML intro page.  

What a joke!!!  You buy software, ON CD, expecting it to install and ZERO. I'm running XP on a HP notebook, 1 gig ram and 40 gig open on the HD.  I shut down anti-virus, closed out anything "important" running and still NOTHING.

It reminds me of the IT people at work who try something on "one" computer and then expect it to run on the entire system.

Time to get a refund from these jokers at Roxio....

S

[steveLit]

It has taken me almost 4 days but I've finally installed Roxio 9. Shut down "everything," anti-virus, firewalls, anything you think is running but have forgotten.  You need to strip almost all running external programs.  Log off the internet.

Then, and only Then could I install 9. After I did the reboot for 9, I had to again strip off every running program to install the Second disk in the package.

Wow!  Only took 4 days and probably 15-18 reboots.  Yep, "this" is a real "friendly" software to install.

Steve

[grandpabruce]

It has taken me almost 4 days but I've finally installed Roxio 9. Shut down "everything," anti-virus, firewalls, anything you think is running but have forgotten.  You need to strip almost all running external programs.  Log off the internet.

Then, and only Then could I install 9. After I did the reboot for 9, I had to again strip off every running program to install the Second disk in the package.

Wow!  Only took 4 days and probably 15-18 reboots.  Yep, "this" is a real "friendly" software to install.

Steve

If you would have shut down the processes to begin with, it would have taken you one time to install it.  Shutting down running processes isn't only for installing Roxio software.  It should be done for installing any software.

[gi7omy]

I think 4 days is a shade excessive - I installed it from hard drive (using the ESD or download version) in under 20 minutes.

The advice about closing down other programs is something you will see on just about EVERY single installation you run (maybe you never saw any of those notices, but they are there)

If an app took over 24 hours to install on any computer I work with I'd immediately ask what's wrong with the computer rather than what's wrong with the application.

When, for example, was the last time you defragmented the hard drive, cleaned the CD lens, ran a spyware/malware check?