Purchased a new Dell with Vista-Business and Roxio Creator & MyDVD 9.0 Premier installed.
Experienced some functionability problems with Roxio and also learned that the Business version does not support some graphics functions like HD video. Decided to upgrade to Ultimate. Now I can't open Roxio. Inserted install disc that came with computer and received a message that program was not compatable with OS. Any suggestions?
1
Vista Business vs Ultimate
Started by
Mahal
, Aug 31 2007 04:45 AM
4 replies to this topic
#2
DeliriousGA
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Posted 31 August 2007 - 07:08 AM
QUOTE (Mahal @ Aug 31 2007, 04:45 AM) <{POST_SNAPBACK}>
Purchased a new Dell with Vista-Business and Roxio Creator & MyDVD 9.0 Premier installed.
Experienced some functionability problems with Roxio and also learned that the Business version does not support some graphics functions like HD video. Decided to upgrade to Ultimate. Now I can't open Roxio. Inserted install disc that came with computer and received a message that program was not compatable with OS. Any suggestions?
Experienced some functionability problems with Roxio and also learned that the Business version does not support some graphics functions like HD video. Decided to upgrade to Ultimate. Now I can't open Roxio. Inserted install disc that came with computer and received a message that program was not compatable with OS. Any suggestions?
I'm using EC9 with Ultimate so I know it will work. Have you tried a complete uninstall/reinstall? If you uninstall you probably want to run a registry cleaner before reinstalling to make sure all of the junk gets out.
#3
John at Roxio
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Posted 31 August 2007 - 09:52 AM
Here are some clean install details as well http://kb.roxio.com/content/kb/Creator/000086CR
#4
Mahal
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Posted 01 September 2007 - 05:55 AM
Thanks for both resposnses. Looks like thats what I'll do.
I was hoping it would be something simplier.
I was hoping it would be something simplier.
#5
Goodwin
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Posted 01 September 2007 - 08:49 AM
QUOTE (John at Roxio @ Aug 31 2007, 12:52 PM) <{POST_SNAPBACK}>
Here are some clean install details as well http://kb.roxio.com/content/kb/Creator/000086CR
The link you provided is not for Vista. This article provides a link to clean install in Vista. Article 000127CR (Revised April 11, 2007) may work for Vista 32 bit, but does not work for Vista 64 bit. See the following post to do a FULL uninstall in Vista 64 bit: http://forums.support.roxio.com/index.php?showtopic=25682
A registry cleaner that works in Vista 64 bit would simplify the uninstall, but I have not found one that works reliably. Another post suggested that the following product is advertised for Vista 64 bit.:
http://www2.ashampoo.com/webcache/html/1/product_2_1606_.htm
I tried to use it, but have had problems that ashampoo tech support is researching.
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