3 replies to this topic

[KraftyT]

Hi  all

I  just  bought  this  program,  my  trial  version  worked   great  so  purchased  the  program  from  retail  store.   I   tried  to  install  the  program,   the  disc  will not  autoplay.   have  to  install  the  long  way.   Needless  to  say,   it  starts,  then  hangs  and  tells  me   there  is  a  missing  script  file   and  stops.   I  had  one  successful  install   then  when  I  clicked  on  the  home  icon,  nothing  happened.   i  rebooted.   then  i  got   this  sonic  backup   come  up   everytime  i  booted,  it  tried  to  install  then  it  hung  there.   my  only  comment  here  is   are  these  programs  tested  out  on  different  machines,  OS  before  they  are  put  on  the  shelf   for  us  to  buy.

this  is  extremely  frustrating,   you  buy  a  program  you  do  expect  it  to  work.

any  help  would  be  appreciated.    also  i  feel  when  you  buy  a  new  program  you  should  not  have  to  go  to  a  forum  and  complain  about  it.

KraftyT

[gi7omy]

OK - missing files, try this

Make a temp folder anywhere on your computer (desktop or wherever and call it whatever you like). Open that, open the Cd and copy all files to the folder you just made.

If they copy, then double click on setup.exe - if they don't copy, check for thumb prints or damage to the CD

Let us know if that worked

[sbc114]

OK - missing files, try this

Make a temp folder anywhere on your computer (desktop or wherever and call it whatever you like). Open that, open the Cd and copy all files to the folder you just made.

If they copy, then double click on setup.exe - if they don't copy, check for thumb prints or damage to the CD

Let us know if that worked

I started a thread regarding the fact that autorun wouldn't activate on attempted EMC9 installation. It was suggested that I try running setup, which I had already tried and that had also failed.

So, I just started searching all the threads. I'm posting here because this may help someone else.

1. OS Vista Home Premium
2. Downloaded full EMC9 from Sonic
3. Download seemed to hang and was a shaky install
4. I had ordered the backup CD's so when they arrived I did a clean uninstall of the download and tried to install from the CD's
5. Autorun never worked. Each time the CD was inserted the Autoplay window came up to play video, audio, photo etc., I did a sysyem restore plus a number of other things none of which worked.

I'm not a computer whiz but I do know my way around just enough to keep me out of trouble and to always assume what I try could be a bad fix.

This suggestion of copying the files to a temp folder on the desktop worked seemlessly. THANK YOU...THANK YOU
I spent 3 days on this before I got this thing to install using your suggestion. What a simple solution!

Just a Question;
Because I downloaded EMC9 from the internet, were the two back up CD's Roxio sent somehow "different" from say install CD's that would have been purchased from a retail store? That's all I can figure because I've not had this issue with any other program I've installed into Vista.

[gi7omy]

I honestly don't know what difference there would be between the ESD and boxed versions (well apart from the obvious one of no dead tree supplied with them)

The 'copy to folder' trick has been used with retail boxed sets and it does seem to work in a lot of cases (dunno why but if it works, I won't knock it )

btw, if you do need a manual, it can be downloaded (in .pdf format) from here

Edited by gi7omy, 03 September 2007 - 09:47 AM.