18 replies to this topic

[stumu]

John, you really shouldn't be so worried about deleting threads that might be slamming Roxio. These threads have real concerns and are looking for answers. Virtually every thread has some negative comment in regards to EMC 9. It's understandable to try and protect the companies reputation, but we all know there are problems with the product. Most of the solutions seem to be extreme measures of time consuming, labor intensive steps, predicated on which applications we're using. I must tell all that I have been able to BURN a edited video file with the HELP of customer support and using this forum. Talking personally with LV and him sending these suggestions I been able to get EMC 9 to WORK!!!! HOT DAMM!!!! I did not have to do all, but a few simple tweeks with his suggestions, and I have a disc of family memories. Try some of these out people and hopefully you'll have some luck. We all want a FREE update to 9.1, John, so maybe push (HARD) for Roxio to allow the FREE update and regain the promise of satisfaction quarantied. As I have mention in deleted threads, I've had many great experiances with Roxio and believe the LARGE amount of money spent on your products have been worth it. Make it right, and get that patch completed!
Stumu


Thank you for Contacting Roxio Technical Support

Please try the steps below for help with this issue.

1.) Update to the latest version of Direct X from the Microsoft website below.

http://www.microsoft.com/downloads/details...;displaylang=en

2.) Update your video drivers. (this is important)

To find out what video device you need to update you can click on start, run,
and type \"dxdiag\" and press enter.
Click the display tab at the top of that window and that will tell you the
manufacturer of you video device.


3.) Disable startup & services:

For Windows Vista: Click on the Vista start icon in the bottom left corner of
your screen.

Type MSCONFIG in the search box and then either press enter on your keyboard or
double-click on the MSCONFIG program that appears in the search results.

For Windows XP:

a. Click on the \"Start\" button and select \"Run\".

b. Type \"msconfig\" and click on the \"OK\" button or press the \"Enter\" key.

c. Select the \"Startup\" tab over on the right side.

d. Write down which items are checked, and then click on the \"Disable All\"
button in the lower right corner of the screen.

e. Click on the \"Apply\" button.

f. Select the \"Services\" tab.

g. Put a check mark in the box beside of \"Hide all Microsoft Services\" WARNING
NOT CHECKING THIS BOX FIRST COULD CAUSE A          WINDOWS COMPONENT TO BE
DISABLED

h. click on the \"Disable All\" button in the lower right corner of the screen.
Then recheck these two items roxmediadb9  &             roxioUpnpRenderer9.i.
Click on the \"Apply\" button and then click on \"OK\".

j. Click \"YES\" to restart the computer.

k. When you reach the Desktop, you may receive a message saying \"you have used
the \"System Configuration Utility\" to make changes to     your system....\",
you get this message, simply place a checkmark in a box on the lower left side
titled, \"Do not show me this message again\"     and click on the \"OK\"
button.

NOTE: To reverse these changes, follow steps a to c, and then place the
checkmarks back in the boxes based on the notes you made. For optimal
performance, only Anti-Virus or Firewall software should be enabled.  (for this
test all should be disabled)


3a) Clean your Temp Directories:

     1) Please go to your Windows Start Menu and select run, in the run box type
\"temp\" without the quotes and hit enter, a window should apear, delete as many
of the files in that directory as ppossible. Any files that are still in use
will be locked by windows, just work around them. This is OK. When that is done
close the window. Please go to step 2, note it is almost identical, so dont be
confused.

     2) Please go to your Windows Start Menu and select run, in the run box type
\"%temp%\" without the quotes and hit enter, a window should apear, delete as
many of the files in that directory as ppossible. Any files that are still in
use will be locked by windows just work around them. This is OK. When that is
done close the window.


4.) Start the ROXIO sub program you wish to use or created your program in from
the \"Start\", \"All Programs\" and select Videowave, MyDVD          and
DiscCopier as you wish. This is important that you open the program using this
step instead of going through the home menu.

5.) After project is loaded or created, click \"Tools\", \"Options\", then
select \"Software Mode\".

6.) Under File \"Program settings\" if your show is under 1 hour..Choose HQ,
High Quality, if over an hour choose \"Fit to Disc\". Be sure to click      the
radio button to normalize the audio levels.

7.) Save your MyDVD creation.

8.) Select Burn button, then select \"Save as Image\" (ISO)

9.) When complete close MyDVD and Open Disc Copier with the Start..All programs
method. Burn the DVD from the ISO file. Note: Disk           Copier will burn
the DVD at the same quality found in the ISO File.

Regards,

Roxio Technical Support
http://support.roxio.com

Regards,

Roxio Technical Support
http://support.roxio.com

Have you tried our online self-service tools?  For instant support, please try
one of the tools below:

***NEW** Live Chat!   http://www.roxio.com/enu/support/emc9/contact.html
Roxanne - http://roxio.com/en/support/nh/index.jhtml
Discussion Groups - http://forums.support.roxio.com/
Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to
complete our support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

Thank you for your comments and we appreciate the feedback

(LV)

[gi7omy]

You don't need to 'push' for free update to 9.1. Updates are ALWAYS free (it's upgrades that have to be paid for)

[JamesTw]

You don't need to 'push' for free update to 9.1. Updates are ALWAYS free (it's upgrades that have to be paid for)

Updates to EMC 9 are rarer than hens teeth, regradless of being free or not!
It's like adverts for goods showing massive savings, but they haven't any in stock. What's the point?
Another weeks gone by and still no patch/update.

And John's still trawling these boards deleting posts. Pathetic !!!

[Blaze]

Updates to EMC 9 are rarer than hens teeth, regradless of being free or not!
It's like adverts for goods showing massive savings, but they haven't any in stock. What's the point?
Another weeks gone by and still no patch/update.

And John's still trawling these boards deleting posts. Pathetic !!!

Don't need an update if you're running XP !   ;>)

[stumu]

I do believe this is a VISTA thread Blaze.

[Puzzled]

Yeah I agree..we need a free upgrade...would seem to make more sense.
I could understand if we wanted a upgrade to 10...but we're just asking for 9.1.

But they would probably want us to send back our original disk ,then send us the newer version...another 10-20 weeks...plus shipping and handling charges....so a patch is probably the only viable option.
sigh...maybe 1 person will see this before the delete police do...lol

[gi7omy]

It's already been said by Tom that there will be an update. The one that was supposed to be released failed beta testing and had to be done over again. That being the case, there really shouldn't be THAT much longer to wait.

[gi7omy]

If you really want to complain about the 'Vista Certification' - go post on the Microsoft Forum - THEY are the ones who certified it

Oh - I forgot - they are also the ones who messed it up with that patch they put out on the very first day

[The Highlander]

they are also the ones who messed it up with that patch they put out on the very first day

He is correct James on this, it was a patch that MS released that stuffed up EMC on Vista.
They were meant to have sorted it , but as MS is they patch one thing and stuff others.

Let’s hope that any day now we see the patch up on line,

Also just note , don’t bet your life that this may solve your issues with Vista and EMC, as there is no way Roxio can 100% guarantee what driver software or Virus leftovers or spyware on peoples pc that may cause more issues.

[challenger]

John, you really shouldn't be so worried about deleting threads that might be slamming Roxio. These threads have real concerns and are looking for answers. Virtually every thread has some negative comment in regards to EMC 9. It's understandable to try and protect the companies reputation, but we all know there are problems with the product. Most of the solutions seem to be extreme measures of time consuming, labor intensive steps, predicated on which applications we're using. I must tell all that I have been able to BURN a edited video file with the HELP of customer support and using this forum. Talking personally with LV and him sending these suggestions I been able to get EMC 9 to WORK!!!! HOT DAMM!!!! I did not have to do all, but a few simple tweeks with his suggestions, and I have a disc of family memories. Try some of these out people and hopefully you'll have some luck. We all want a FREE update to 9.1, John, so maybe push (HARD) for Roxio to allow the FREE update and regain the promise of satisfaction quarantied. As I have mention in deleted threads, I've had many great experiances with Roxio and believe the LARGE amount of money spent on your products have been worth it. Make it right, and get that patch completed!
Stumu
Thank you for Contacting Roxio Technical Support

Please try the steps below for help with this issue.

1.) Update to the latest version of Direct X from the Microsoft website below.


http://www.microsoft.com/downloads/details...;displaylang=en

2.) Update your video drivers. (this is important)

To find out what video device you need to update you can click on start, run,
and type \"dxdiag\" and press enter.
Click the display tab at the top of that window and that will tell you the
manufacturer of you video device.
3.) Disable startup & services:

For Windows Vista: Click on the Vista start icon in the bottom left corner of
your screen.

Type MSCONFIG in the search box and then either press enter on your keyboard or
double-click on the MSCONFIG program that appears in the search results.

For Windows XP:

a. Click on the \"Start\" button and select \"Run\".

b. Type \"msconfig\" and click on the \"OK\" button or press the \"Enter\" key.

c. Select the \"Startup\" tab over on the right side.

d. Write down which items are checked, and then click on the \"Disable All\"
button in the lower right corner of the screen.

e. Click on the \"Apply\" button.

f. Select the \"Services\" tab.

g. Put a check mark in the box beside of \"Hide all Microsoft Services\" WARNING
NOT CHECKING THIS BOX FIRST COULD CAUSE A          WINDOWS COMPONENT TO BE
DISABLED

h. click on the \"Disable All\" button in the lower right corner of the screen.
Then recheck these two items roxmediadb9  &             roxioUpnpRenderer9.i.
Click on the \"Apply\" button and then click on \"OK\".

j. Click \"YES\" to restart the computer.

k. When you reach the Desktop, you may receive a message saying \"you have used
the \"System Configuration Utility\" to make changes to     your system....\",
you get this message, simply place a checkmark in a box on the lower left side
titled, \"Do not show me this message again\"     and click on the \"OK\"
button.

NOTE: To reverse these changes, follow steps a to c, and then place the
checkmarks back in the boxes based on the notes you made. For optimal
performance, only Anti-Virus or Firewall software should be enabled.  (for this
test all should be disabled)
3a) Clean your Temp Directories:

     1) Please go to your Windows Start Menu and select run, in the run box type
\"temp\" without the quotes and hit enter, a window should apear, delete as many
of the files in that directory as ppossible. Any files that are still in use
will be locked by windows, just work around them. This is OK. When that is done
close the window. Please go to step 2, note it is almost identical, so dont be
confused.

     2) Please go to your Windows Start Menu and select run, in the run box type
\"%temp%\" without the quotes and hit enter, a window should apear, delete as
many of the files in that directory as ppossible. Any files that are still in
use will be locked by windows just work around them. This is OK. When that is
done close the window.
4.) Start the ROXIO sub program you wish to use or created your program in from
the \"Start\", \"All Programs\" and select Videowave, MyDVD          and
DiscCopier as you wish. This is important that you open the program using this
step instead of going through the home menu.

5.) After project is loaded or created, click \"Tools\", \"Options\", then
select \"Software Mode\".

6.) Under File \"Program settings\" if your show is under 1 hour..Choose HQ,
High Quality, if over an hour choose \"Fit to Disc\". Be sure to click      the
radio button to normalize the audio levels.

7.) Save your MyDVD creation.

8.) Select Burn button, then select \"Save as Image\" (ISO)

9.) When complete close MyDVD and Open Disc Copier with the Start..All programs
method. Burn the DVD from the ISO file. Note: Disk           Copier will burn
the DVD at the same quality found in the ISO File.

Regards,

Roxio Technical Support
http://support.roxio.com

Regards,

Roxio Technical Support
http://support.roxio.com

Have you tried our online self-service tools?  For instant support, please try
one of the tools below:

***NEW** Live Chat!   http://www.roxio.com/enu/support/emc9/contact.html
Roxanne - http://roxio.com/en/support/nh/index.jhtml
Discussion Groups - http://forums.support.roxio.com/
Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to
complete our support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

Thank you for your comments and we appreciate the feedback

(LV)

I followed the above instructions, but when I started the application (MyDVD, or VideoWave) I got a Visual C++ Runtime Error.

Is there some Roxio 'Service' or 'Startup' that must be enabled for the above instructions to work?.

[Nerus]

Good information.

Odd timing that it's basically a year since the release of EMC9 and still no updates.

All software have their good and bads, it's how the responsible parties choose to address them that matters.
Some choose to satisfy their customers, while others, may choose to ignore them.

As the saying goes something like, only time and action will tell.

Let's just see how Sonic/Roxio handles their customers and their issues in the software.

Edited by Nerus, 04 September 2007 - 09:40 AM.

[challenger]

I followed the above instructions, but when I started the application (MyDVD, or VideoWave) I got a Visual C++ Runtime Error.

Is there some Roxio 'Service' or 'Startup' that must be enabled for the above instructions to work?.

!! SORRY !! It was my mistake/error.

I missed the 2 items in 3.h.

The MyDVD is now running (burning to .iso), will then burn .iso to disk.

Keeping my fingers crossed.

[John at Roxio]

I only delete threads that have negative comments and no way to troubleshoot the issue.  Anyway, the 9.1 update will be out in the next several weeks (see, I didn't say soon).

[DanB]

I only delete threads that have negative comments and no way to troubleshoot the issue.  Anyway, the 9.1 update will be out in the next several weeks (see, I didn't say soon).

John,  please don’t take this personally, but there is no excuse for Roxio to be able to release EMC10, and not have had time to release a working patch for EMC9.    If the patch was so tough to produce, why in the world wouldn’t Roxio make the full 9.1 version available?  Are you trying to lose repeat customers?

Why would anyone upgrade to version 10 after going through a year of non-support from Roxio for EMC9 ?  

Ocassionally I lose the ability to select any drive as a source drive from Disc copier.  Following the instructions from tech support with uninstalling sometime works, sometimes doesn't.     The times it doesn't I reinstall Vista.  

I have no confidence of the patch being released.  The ethical thing for Roxio is to fish or cut bait.  Make the full 9.1 version available for download to registered owners.  Throwing in a bone for customers who have suffered with a buggy product for a year might be nice. (Extra discount for emc10 upgrade).

[gi7omy]

Unfortunately John isn't the boss of the company and can't make decisions like that.

Would be nice if he could, but this is the real world and things like that just don't happen

[gaper1]

John,  please don’t take this personally, but there is no excuse for Roxio to be able to release EMC10, and not have had time to release a working patch for EMC9.    If the patch was so tough to produce, why in the world wouldn’t Roxio make the full 9.1 version available?  Are you trying to lose repeat customers?

Why would anyone upgrade to version 10 after going through a year of non-support from Roxio for EMC9 ?  

Ocassionally I lose the ability to select any drive as a source drive from Disc copier.  Following the instructions from tech support with uninstalling sometime works, sometimes doesn't.     The times it doesn't I reinstall Vista.  

I have no confidence of the patch being released.  The ethical thing for Roxio is to fish or cut bait.  Make the full 9.1 version available for download to registered owners.  Throwing in a bone for customers who have suffered with a buggy product for a year might be nice. (Extra discount for emc10 upgrade).

While reading all the posts from the forum, it looks to me that a lot of users think 9.1 update is this magic patch that would solve all the issues on Vista for EMC 9. What if it doesn't? You still have to troubleshoot the issue to get it resolved.

I understand your frustration since the patch is delayed for way too long. However, you might want to think about the possibility of having the same issue after having 9.1 on Vista. Also, I agree with gi7omy. I don't think John has any control over the release of the patch unless he is writing it himself.

[james_hardin]

While reading all the posts from the forum, it looks to me that a lot of users think 9.1 update is this magic patch that would solve all the issues on Vista for EMC 9. What if it doesn't? You still have to troubleshoot the issue to get it resolved.

I understand your frustration since the patch is delayed for way too long. However, you might want to think about the possibility of having the same issue after having 9.1 on Vista. Also, I agree with gi7omy. I don't think John has any control over the release of the patch unless he is writing it himself.

I think you are right on the money. People think that when they run, 'the patch', the clouds will clear, the sun will shine and birds will be singing!!!

My bet is that the vast majority will have the same problems after 'the patch', that they had to begin with!

They will because they concentrated on bitching instead of fixing their systems or even trying to troubleshoot…

[who are you]

I think you are right on the money. People think that when they run, 'the patch', the clouds will clear, the sun will shine and birds will be singing!!!

My bet is that the vast majority will have the same problems after 'the patch', that they had to begin with!

They will because they concentrated on bitching instead of fixing their systems or even trying to troubleshoot…

I agree with you on about the patch.

However, I think much of the confusion has been due so many "...this will be addressed in upcoming patch that may fix this...." responses in the early days of the patch dialog. As a result, over time exactly what the patch is suppose to actually address has been lost in all the responses/complaint postings, instead the "patch" has taken on a "super fix" identity.

As there is normally a requirement document before programming starts, perhaps someone at Roxio could take the time to review this document and provide a very brief list of what the "patch" is supposed to address. Then those waiting on the "patch" could see if it might address their problem or if they need to move on to something else. This should not take long and would probably save Roxio staff considerable time in the long run due to the time currently having to be expended in monitoring these forums for negative comments arising from the confusion over the "patch"

Edited by who are you, 07 September 2007 - 04:10 AM.

[gi7omy]

It was stated elsewhere on the board that the 9.1 update is to fix certain problems with Vista

What it will NOT do is fix anything that is failing due to poor installation, poor computer maintenance, finger trouble or anything else.

If you are having problems with 9.0, then you will STILL have problems with 9.1