When I select Help/Check For Product Updates I get the followig message:
Update Error 13001 update service does not recognize this product. Product not registered with the update service. Please contact your vendor for software updates. Is there a fix?
0
Update Error Message 13001
Started by
Zack
, Sep 01 2007 11:35 PM
6 replies to this topic
#2
james_hardin
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Posted 02 September 2007 - 02:42 AM
QUOTE (Zack @ Sep 2 2007, 03:35 AM) <{POST_SNAPBACK}>
When I select Help/Check For Product Updates I get the followig message:
Update Error 13001 update service does not recognize this product. Product not registered with the update service. Please contact your vendor for software updates. Is there a fix?
Update Error 13001 update service does not recognize this product. Product not registered with the update service. Please contact your vendor for software updates. Is there a fix?
Yes, No…
There was only one update to V8 there will never be another. It was removed from the auto updates
If you have Build 800B85C then there is an update. If you don't have that specific Build, there is no update and attempting to use the update will create problems!
Go to Support in the upper right of this page.
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#3
Zack
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Posted 02 September 2007 - 12:11 PM
QUOTE (james_hardin @ Sep 2 2007, 03:42 AM) <{POST_SNAPBACK}>
Yes, No…
There was only one update to V8 there will never be another. It was removed from the auto updates
If you have Build 800B85C then there is an update. If you don't have that specific Build, there is no update and attempting to use the update will create problems!
Go to Support in the upper right of this page.
There was only one update to V8 there will never be another. It was removed from the auto updates
If you have Build 800B85C then there is an update. If you don't have that specific Build, there is no update and attempting to use the update will create problems!
Go to Support in the upper right of this page.
I have Module Name:
Roxio Creator 8 Suite Home
Version: 3.0.0
Build: 3.0.86B
Based on what you have said, it doesn't apear as though I have an issue.
Thanks
#4
grandpabruce
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Posted 02 September 2007 - 12:20 PM
QUOTE (Zack @ Sep 2 2007, 03:11 PM) <{POST_SNAPBACK}>
I have Module Name:
Roxio Creator 8 Suite Home
Version: 3.0.0
Build: 3.0.86B
Based on what you have said, it doesn't apear as though I have an issue.
Thanks
Roxio Creator 8 Suite Home
Version: 3.0.0
Build: 3.0.86B
Based on what you have said, it doesn't apear as though I have an issue.
Thanks
To find the build you have, open Creator Classic, click on Help, then About. What you clicked on was the Help file from the main page which lists Sonic Modules, not Roxio, even though it is Roxio Home.
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GrandpaBruce
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GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#5
Zack
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Posted 02 September 2007 - 02:54 PM
QUOTE (grandpabruce @ Sep 2 2007, 01:20 PM) <{POST_SNAPBACK}>
To find the build you have, open Creator Classic, click on Help, then About. What you clicked on was the Help file from the main page which lists Sonic Modules, not Roxio, even though it is Roxio Home.
The Build says 805B30B ENU
Is that what you were looking for?
Thanks!
#6
grandpabruce
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Posted 02 September 2007 - 03:33 PM
QUOTE (Zack @ Sep 2 2007, 05:54 PM) <{POST_SNAPBACK}>
The Build says 805B30B ENU
Is that what you were looking for?
Thanks!
Is that what you were looking for?
Thanks!
You have the latest build. There was no other update.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#7
Zack
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Posted 02 September 2007 - 03:55 PM
QUOTE (grandpabruce @ Sep 2 2007, 04:33 PM) <{POST_SNAPBACK}>
You have the latest build. There was no other update.
Appreciate to support and your knowledge. I may need to upgrade to EMC9 because I can't upload picutes to my iPod with EMC8. Have a great weekend! Nice to know I dod not have a problem.
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