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EMC 9 Video Wave "encountered a problem and has to close down" Video Wave shuts down without warning while editing a production
#1
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Posted 07 September 2007 - 06:04 AM
I'm having a terribly frustrating problem with video wave. I have created a production with photos, video clips, music and the native sound track of some of the video clips. While editing the content (deleting or moving portions around) or trying to add background music or just shortly after loading the production on, a box comes up saying that video wave has encountered a problem and must close down. It will do this CONSTANTLY! and will only allow me to make a few changes before it decides to close down. Quickly learning from this bad experience, I now save after almost any and every change, but it's aweful because it also takes forever to save. This is only a 30 min. production (which I am trying to trim to an even shorter lenght). I have a 6 month old system which is up to date, and I've checked for updates on the EMC9, but none applied. Live chat left the chat on me after two short inquiries on my part. Any ideas?
#2
- Digital Guru
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- Group: Digital Guru
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- Location:Belfast, Ireland
Posted 07 September 2007 - 06:06 AM
Can you give us some computer specs - CPU and speed, amount of RAM and the graphics system?
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#3
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Posted 07 September 2007 - 06:12 AM
I have a dell inspiron E1505 laptop, model inspiron I6400, processor intel® core™2 CPU T520 @1.60 GHZ, memory (RAM) 2046 MB, purchased from Dell brand new in April 2007.
#4
- Digital Guru
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- Gender:Male
- Location:Belfast, Ireland
Posted 07 September 2007 - 06:28 AM
I think that model has the 256MB GeForce 7300 graphics chipset - if it's fixed memory, that's fine - if not, allocate more memory in BIOS to graphics
Also, go to www.nvidia.com and download and install the latest drivers from there (MS and computer makers very rarely have the latest ones. Also, download and install DirectX from Microsoft (that's not available as a 'normal' update for some reason (it used to be, but they stopped doing it)
Also, go to www.nvidia.com and download and install the latest drivers from there (MS and computer makers very rarely have the latest ones. Also, download and install DirectX from Microsoft (that's not available as a 'normal' update for some reason (it used to be, but they stopped doing it)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#5
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Posted 07 September 2007 - 06:30 AM
Will do. Thanks!!!!!!!!!
#6
- Digital Guru
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- Gender:Male
- Location:Belfast, Ireland
Posted 07 September 2007 - 06:35 AM
Let us know how that works (or doesn't work) for you
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#7
- Newbie
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- Group: Members
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- Joined: 08-September 07
Posted 08 September 2007 - 01:06 PM
QUOTE (campjonesmd @ Sep 7 2007, 07:04 AM) <{POST_SNAPBACK}>
I'm having a terribly frustrating problem with video wave. I have created a production with photos, video clips, music and the native sound track of some of the video clips. While editing the content (deleting or moving portions around) or trying to add background music or just shortly after loading the production on, a box comes up saying that video wave has encountered a problem and must close down. It will do this CONSTANTLY! and will only allow me to make a few changes before it decides to close down. Quickly learning from this bad experience, I now save after almost any and every change, but it's aweful because it also takes forever to save. This is only a 30 min. production (which I am trying to trim to an even shorter lenght). I have a 6 month old system which is up to date, and I've checked for updates on the EMC9, but none applied. Live chat left the chat on me after two short inquiries on my part. Any ideas?
This too is one of the problems I keep having! I have updated my graphics drivers to the most recent... and have also gone back to old ones to see if THEY work... Still the same problem.
#8
- Digital Guru
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- Group: Digital Guru
- Posts: 16,915
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- Gender:Male
- Location:Belfast, Ireland
Posted 08 September 2007 - 01:13 PM
Unless you have the same model laptop with the same graphics chipset it's doubtful if you have the same problem.
Start a new thread, in that say what your CPU is, what speed it is, how much RAM you have and what graphics card you are using (or what chipset in the case of a laptop)
Start a new thread, in that say what your CPU is, what speed it is, how much RAM you have and what graphics card you are using (or what chipset in the case of a laptop)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#9
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Posted 09 September 2007 - 03:21 PM
QUOTE (gkntuson @ Sep 8 2007, 01:06 PM) <{POST_SNAPBACK}>
This too is one of the problems I keep having! I have updated my graphics drivers to the most recent... and have also gone back to old ones to see if THEY work... Still the same problem.
I have the same problem. I just bought the computer. It is vista with nvidia 7600 graphic card.
#10
- Digital Guru
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- Group: Digital Guru
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- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 09 September 2007 - 04:47 PM
Same answer - 'me too' posts are never the same
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#11
- Newbie
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- Group: Members
- Posts: 2
- Joined: 11-September 07
Posted 11 September 2007 - 06:46 AM
QUOTE (gkntuson @ Sep 8 2007, 01:06 PM) <{POST_SNAPBACK}>
This too is one of the problems I keep having! I have updated my graphics drivers to the most recent... and have also gone back to old ones to see if THEY work... Still the same problem.
I am having the same problem. It is so frustrating. You have described it exactly and I have spent untold hours with support and web tickets. My computer is new, it is an HP media computer running Vista. I have had problems from the beginning and it is actually worse now. Don't know what to do??????
#12
- Digital Guru
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- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 11 September 2007 - 07:02 AM
PLEASE - read all posts - the original problem was with a Dell - you have a HP. That's not even the same computer
In your case, HP is responsible for tech support on the software they supply, unless you have a full version of EMC9
In any case, do start a new thread instead of piggy-backing on several different 'me toos'
In your case, HP is responsible for tech support on the software they supply, unless you have a full version of EMC9
In any case, do start a new thread instead of piggy-backing on several different 'me toos'
This post has been edited by gi7omy: 11 September 2007 - 07:06 AM
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#13
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Posted 12 September 2007 - 03:13 PM
Using NEW HP with NVIDIA 8600 GeForce GS 3D card with latest drivers. Videowave does the same for me...
"encountered a problem and has to close down." Done this many, many times. This is just one of the many problems with EMC 9. Very buggy!
"encountered a problem and has to close down." Done this many, many times. This is just one of the many problems with EMC 9. Very buggy!
#14
- Digital Guru
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- Group: Digital Guru
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- Location:Belfast, Ireland
Posted 12 September 2007 - 05:49 PM
In an effort to get some sanity and to get people to stop posting me toos to someone who posted a me too to another me too
People - GO START YOUR OWN THREADS
This one is closed
People - GO START YOUR OWN THREADS
This one is closed
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#15
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Posted 15 September 2007 - 08:51 AM
I went to nvidia to download drivers as recommended and they rerouted me to dell to get them there. Dowloaded several drivers (anything to do with video card and comms). Still experiencing the same problems. After hours of invested time, specifically on my last project, not to mention the cost of the software, I am DONE WITH IT! My neighbor has SONY VEGAS MOVIE STUDIO and has never experienced any such problems with it, so I am moving on to sony. Hope everyone puts this stuff in the trash! I would never recommend this software to anyone! And one more thing, thanks to everyone who tried to help resolve my problem, it was very much appreciated. Roxio support sucked!
#16
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Posted 15 September 2007 - 09:28 AM
QUOTE (campjonesmd @ Sep 15 2007, 11:51 AM) <{POST_SNAPBACK}>
I went to nvidia to download drivers as recommended and they rerouted me to dell to get them there. Dowloaded several drivers (anything to do with video card and comms). Still experiencing the same problems. After hours of invested time, specifically on my last project, not to mention the cost of the software, I am DONE WITH IT! My neighbor has SONY VEGAS MOVIE STUDIO and has never experienced any such problems with it, so I am moving on to sony. Hope everyone puts this stuff in the trash! I would never recommend this software to anyone! And one more thing, thanks to everyone who tried to help resolve my problem, it was very much appreciated. Roxio support sucked!
And with that, this thread will fade into the sunset.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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