Jump to content

Roxio Community

Where's the Disaster Recovery ?


  • Please log in to reply
18 replies to this topic

#1 Brendon

Brendon

    Digital Guru

  • Digital Guru
  • -8,384,208 posts
  • Gender:Male
  • Location:Christchurch, N.Z.

Posted 07 September 2007 - 09:35 PM

Data security and backup is supposed to be a feature of EMC 10, and there is a prominent button on the Roxio BackOn Track screen marked with a large red cross, and labelled DISASTER RECOVERY.

This button leads the customer to an Upgrade button, which paradoxically leads to an advertisement for EMC 10 which the customer is already running.


Is this the way this "feature" was meant to run, please?  Are we doing something wrong?

Is there really NO DISASTER RECOVERY, or is there some other way of reaching it??



Brendon
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

I blame it all on Global Warming / Global Cooling / Global Staying the Same  [pick one]

#2 darks1de

darks1de

    Rookie

  • Members
  • PipPip
  • 16 posts

Posted 08 September 2007 - 08:39 PM

Can confirm this,The only option on recovery is to upgrade to ecm 10 which i own no deluxe version just tells me to purchase what i already have and takes me to a page to buy what i already own.

#3 REDWAGON

REDWAGON

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 16,071 posts
  • Gender:Male
  • Location:Redlands, California

Posted 09 September 2007 - 01:25 PM

QUOTE (Brendon @ Sep 7 2007, 10:35 PM) <{POST_SNAPBACK}>
Data security and backup is supposed to be a feature of EMC 10, and there is a prominent button on the Roxio BackOn Track screen marked with a large red cross, and labelled DISASTER RECOVERY.

This button leads the customer to an Upgrade button, which paradoxically leads to an advertisement for EMC 10 which the customer is already running.


Is this the way this "feature" was meant to run, please? Are we doing something wrong?

Is there really NO DISASTER RECOVERY, or is there some other way of reaching it??



Brendon


Maybe this will explain Brendon. Check out Post # 5 in the following thread.

http://forums.support.roxio.com/index.php?...saster+recovery

Frank...
REDWAGON

Number 1 Custom Built ASUS Intel Computer

Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System

Number 2 Custom Build ASUS Intel Computer

Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case

Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System


#4 Brendon

Brendon

    Digital Guru

  • Digital Guru
  • -8,384,208 posts
  • Gender:Male
  • Location:Christchurch, N.Z.

Posted 09 September 2007 - 03:48 PM

QUOTE
File Backup is the only backup function included in the current version of EMC 10.


No, that's no answer to this query, Frank. It doesn't touch on the prominently placed "Disaster Recovery" button.

I was beginning to wonder if that is an advert for EMC10 that they've placed in BackOn Track, and then they've accidentally left it in the BoT that they included in EMC10.

But no, it can't be that because we still can't find the Disaster Recovery application in EMC 10, can we.

blink.gif  blink.gif  blink.gif  I'm bewildered. Can Tom or Ivan tell us how to get to Disaster Recovery??  blink.gif  blink.gif  blink.gif
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

I blame it all on Global Warming / Global Cooling / Global Staying the Same  [pick one]

#5 grandpabruce

grandpabruce

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 19,446 posts
  • Gender:Male

Posted 09 September 2007 - 06:09 PM

QUOTE (Brendon @ Sep 9 2007, 06:48 PM) <{POST_SNAPBACK}>
No, that's no answer to this query, Frank. It doesn't touch on the prominently placed "Disaster Recovery" button.

I was beginning to wonder if that is an advert for EMC10 that they've placed in BackOn Track, and then they've accidentally left it in the BoT that they included in EMC10.

But no, it can't be that because we still can't find the Disaster Recovery application in EMC 10, can we.

blink.gif  blink.gif  blink.gif  I'm bewildered. Can Tom or Ivan tell us how to get to Disaster Recovery??  blink.gif  blink.gif  blink.gif


It doesn't exist. sad.gif
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#6 Tom at Roxio

Tom at Roxio

    Digital Master

  • Members
  • PipPipPipPipPip
  • 662 posts

Posted 09 September 2007 - 09:04 PM

QUOTE (Brendon @ Sep 9 2007, 04:48 PM) <{POST_SNAPBACK}>
Can Tom or Ivan tell us how to get to Disaster Recovery??

The upgrade message in the "Disaster Recovery" upgrade task in the Backup Central window is a mistake.

Disaster Recovery and Instant Restore will be available in the near future in BackOnTrack.

Tom

#7 Brendon

Brendon

    Digital Guru

  • Digital Guru
  • -8,384,208 posts
  • Gender:Male
  • Location:Christchurch, N.Z.

Posted 09 September 2007 - 09:10 PM

Thank you Tom.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

I blame it all on Global Warming / Global Cooling / Global Staying the Same  [pick one]

#8 eguiney

eguiney

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 11 September 2007 - 09:53 AM

QUOTE (Tom at Roxio @ Sep 9 2007, 09:04 PM) <{POST_SNAPBACK}>
The upgrade message in the "Disaster Recovery" upgrade task in the Backup Central window is a mistake.

Disaster Recovery and Instant Restore will be available in the near future in BackOnTrack.

Tom

So Roxio is purposly selling an incomplete product with no warning to the customer?? That is JUST WRONG.  I am glad I did not uninstall EC9 and still have Back-up My PC which worked great.

#9 Redsfan

Redsfan

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 12 September 2007 - 07:00 PM

QUOTE (Tom at Roxio @ Sep 9 2007, 09:04 PM) <{POST_SNAPBACK}>
The upgrade message in the "Disaster Recovery" upgrade task in the Backup Central window is a mistake.

Disaster Recovery and Instant Restore will be available in the near future in BackOnTrack.

Tom


Tom
      Will Disaster Recovery and Instant Restore be available free of charge?

Steve

#10 gaper1

gaper1

    Digital Master

  • Members
  • PipPipPipPipPip
  • 902 posts

Posted 13 September 2007 - 06:56 AM

QUOTE (eguiney @ Sep 11 2007, 09:53 AM) <{POST_SNAPBACK}>
So Roxio is purposly selling an incomplete product with no warning to the customer?? That is JUST WRONG.  I am glad I did not uninstall EC9 and still have Back-up My PC which worked great.


If you check the product feature for EMC10, you actually don't see any mention of Disaster Recovery or Instant Restore... so I wouldn't call it incomplete.

#11 grandpabruce

grandpabruce

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 19,446 posts
  • Gender:Male

Posted 13 September 2007 - 07:51 AM

QUOTE (eguiney @ Sep 11 2007, 12:53 PM) <{POST_SNAPBACK}>
So Roxio is purposly selling an incomplete product with no warning to the customer?? That is JUST WRONG.  I am glad I did not uninstall EC9 and still have Back-up My PC which worked great.


You can EMC 10 running alongside EMC 9.  EMC 10 does remove the EMC 9 Cineplayer and Media Experience, but all programs run just fine in both versions.

BUMP is still there in EMC 9.  At least, before the 9.1 patch, it is.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#12 Brendon

Brendon

    Digital Guru

  • Digital Guru
  • -8,384,208 posts
  • Gender:Male
  • Location:Christchurch, N.Z.

Posted 13 September 2007 - 07:04 PM

QUOTE (gaper1 @ Sep 13 2007, 07:56 AM) <{POST_SNAPBACK}>
If you check the product feature for EMC10, you actually don't see any mention of Disaster Recovery or Instant Restore... so I wouldn't call it incomplete.

It was just that there is a prominent "Disaster Recovery" button which presently does nothing, and that raises questions. Has the installer malfunctioned again?

Tom has answered that question, but since that button is a prominent fitting for a feature which will be attached later, it makes the software look incomplete.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

I blame it all on Global Warming / Global Cooling / Global Staying the Same  [pick one]

#13 Sonic Boom

Sonic Boom

    Digital Master

  • Roxio Staff
  • 668 posts
  • Gender:Male

Posted 14 September 2007 - 08:53 PM

Disaster Recovery and Instant Restore will be available as a download/purchase in the near future. The Upgrade pages will refresh within BackOnTrack when the components are ready.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#14 Brendon

Brendon

    Digital Guru

  • Digital Guru
  • -8,384,208 posts
  • Gender:Male
  • Location:Christchurch, N.Z.

Posted 15 September 2007 - 09:32 PM

Download/purchase. ??

Will a user with EMC 10 only have to download Disaster Recovery, or will (s)he have to purchase it first?

How authoritative is this information, please?

Regards,
Brendon
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7

I blame it all on Global Warming / Global Cooling / Global Staying the Same  [pick one]

#15 MikeRadio

MikeRadio

    Rookie

  • Members
  • PipPip
  • 20 posts

Posted 21 September 2007 - 07:51 PM

Whatever you do, DONT install BackOnTrak 3 which is made for XP ona Vista Machine...

Or your machine will cease to boot up! and nice BSOD will occur!


I did install it on an XP machine and it gave me a nice functionality I wanted, which is to take an IMAGE and ALSO be able to restore indivudual files from it, like you can with Ghost.  Windows Complete PC backup just makes an image file that is useless escept for full disaster recovery.

Speaking of, i am hoping the updated BackOnTrak WILL include for VISTA a "snaphot" or goback type function.

Since Symantec is moving VERY slow in getting Systemsworks 2008 which is supposedly going to have GoBack , working for Vista with it, I would like to use the Roxio product.

I remember when Goback was a Roxio product smile.gif

Anyway, can one of you guys from Rox let us know WHEN and IF that functionality will be available with BackOnTrak?

Mike

PS - I am not happy about the way you can not simply choose files to backup.  I understand it is easir for a novice to choose BACKUP MAIL and PICTURES etc. but for someone wanting to backup fonts and other things in a backup set, this functionality is lost, without adding extentions in the options for each item and backing up everything...

I wish there was a way to have 2 interfaces.. so someone wanting to choose files CAN like they used to be able to... even Windows backup uses this novice approach now.

#16 grandpabruce

grandpabruce

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 19,446 posts
  • Gender:Male

Posted 22 September 2007 - 04:19 AM

QUOTE (MikeRadio @ Sep 21 2007, 10:51 PM) <{POST_SNAPBACK}>
[snip]

Anyway, can one of you guys from Rox let us know WHEN and IF that functionality will be available with BackOnTrak?

Mike


Mike, this is a users forum, and we are not Roxio.   However, JohnatRoxio stops in regularly, so maybe he will see your post and get back to you.

Edited by grandpabruce, 22 September 2007 - 04:20 AM.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#17 Mike A

Mike A

    Rookie

  • Members
  • PipPip
  • 17 posts

Posted 15 October 2007 - 10:55 PM

I know it is a user forum... but I lost my cookies and now can not logon with my old name.

I see now they say BOT 3 is working with Vista.  Mine crashed and I couldnt boot to window slast itme I installed it.

Can someone please verify that this product WILL WORKJ with vista, and IS the disaster rrecovrery available.. It keeps saying see you in mid Sept.. Its now Oct...
I Post Under Two Names, In These Forums, And Both Of Me Are Morons!

#18 lynn98109

lynn98109

    Digital Master

  • Members
  • PipPipPipPipPip
  • 866 posts

Posted 16 October 2007 - 05:43 AM

There was a point when I could not log into the Forum under my user name on one of my computers.

I COULD get in with a diffetent computer, and I could get in with FireFox.  I finally quit trying to get in with Internet Explorer, and after a length of time (probably over the 30-day expiration of cookies), I got in with IE and have not had any problems since then getting in.

Lynn

#19 gi7omy

gi7omy

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 16,976 posts
  • Gender:Male
  • Location:Belfast, Ireland

Posted 16 October 2007 - 05:51 AM

You should be able to log in with the old name if you come in through the main roxio site - once you enter your e-mail and password it should then re-issue the cookies

It's the same thing if you reformat and re-install the OS. Obviously you won't have any cookies so you do need to go through the full rigmarole
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users