27 replies to this topic

[jeanrosenfeld]

I did a clean install of EMC 10, and found everything worked fine, except for My DVD, wich crashed with the error  event log

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  12/09/2007
Time:  10:13:50
User:  N/A
Computer: XXXXXX <---edited
Description:
Faulting application videowave10.exe, version 10.0.0.78, faulting module wmvdecod.dll, version 11.0.5721.5145, fault address 0x0002f5a2.

After trying reinstall, repair, running chkdsk and other things, none of which fixed the problem, I decided to get to the bottom of this problem, and I'm happy to report that I have found a fix.

The problem is caused by the fact that some of the new menu styles in My DVD (EMC 10) use .wmv files that have dimension 1920x1080, which with my Radeon XT800 GTO cause any player to crash if Windows Media Video Acceleration is turned on. Unfortunately the default menu after installing EMC 10 is one of those large dimension HD files. Menu styles using lower resolution. wmv files can be played or used in My DVD with Windows Media Video Acceleration on or off.

If you have this problem with an ATI card with Catalyst Control Center installed, in CCC, advanced mode, Video/All settings, scroll to the bottom and uncheck 'Windows Media Video Acceleration', click Apply OK. Then My DVD will open with any menu style selected as default, without crashing.

I have no experience with other graphics card makes, but presumably their control settings will have a similar option.

The steps to diagnose and fix the problem were:

1. First I noticed that My DVD would open, and start loading the default menu (Home Theater), and that it was whilst loading that menu that the crash occurred.

2. I then thought to double click on a dmsd file that I had, that had the Seasons menu style. It opened My DVD and loaded the file without crashing.

3. I set the Seasons style as default, closed My DVD. Now it opened from the Home window or from its short cut in Start/programs, without crashing. Changing the menu style to Home Theater, it crashed while loading the new style; some menu styles gave no problems, a few others did.

4. I then went to C:\Program Files\Roxio\VideoUI 10\Content\Video which contains the wmv files for the menu styles. I played them in WMP 11. The ones that caused My DVD to crash also caused WMP to crash, if in Tools/Options/ Performance tab/Advanced, the option 'Turn on DirectX Video Acceleration' was checked, but played OK with that option unchecked. The ones that caused no problems in My DVD played fine in WMP with that option checked or unchecked.

5. I then unchecked the option 'Windows Media Video Accelration in CCC.

6. Now My DVD opens without problems for all the menu styles, including Home Theater and the other ones that previously caused the crash.

If in Windows Explorer, you look in the folder C:\Program Files\Roxio\VideoUI 10\Content\Video in details view and add the dimensions column, you will see that the problematic ones are 1920x1080. With my ATI XT800 GTO WMP cannot play that size file with Video acceleration on.

I hope this fix will help others with similar problem

Edited by jeanrosenfeld, 12 September 2007 - 02:42 AM.

[ggrussell]

When you first ran MyDVD 10, did you get a warning to update your Windows media Player?  When I follow that dialog box to a link to Microsoft, it was an UPDATE to WMP 10 for video acceleration for WMV files.  Maybe you should check it out here.

Edited by ggrussell, 12 September 2007 - 05:24 AM.

[jeanrosenfeld]

Thanks, but no, I did not get the warning to update WMP 10 because I have WMP 11, all updated:-).

I've had WMP 11 since it came out and it never caused me any problems with EMC. Also no issues with EMC 10 final, now that I know not to use Windows Media Video Acceleration if I want to use one of those large resolution menu styles.

[ggrussell]

Thanks, but no, I did not get the warning to update WMP 10 because I have WMP 11, all updated:-).

I've had WMP 11 since it came out and it never caused me any problems with EMC. Also no issues with EMC 10 final, now that I know not to use Windows Media Video Acceleration if I want to use one of those large resolution menu styles.

Looks like that would be built into WMP11.  I did that update and have no problems with HD WMV files.  I also use nVidia with full acceleration.  We need more feedback fromo those using nVidia and WMP11.

Edited by ggrussell, 12 September 2007 - 06:32 AM.

[jeanrosenfeld]

Could be but I think it's also related to the graphics card capabilities.

I know that there are some HD.wmv files that I downloaded a long time ago from

http://www.microsoft.com/windows/windowsme...ntshowcase.aspx

such as Alexander 1080p (which is 1920x1080) that cause WMP to crash if I have directX video acceleration checked in WMP tools/options/performance/advanced. I can use video acceleration for files that are 1480x1080 or smaller, but anything 1920x1080 won't play in WMP, Gspot or PowerDVD 7 on my system, unless i have video accleration off, in which case they play fine.

I can't recall whether I could play them in WMP 10. Possibly, in which case it probably is the wmvdecod.dll v 11.0.5721.5145 that is the root cause, as you suggest.
But I prefer WMP 11 to 10, and just turn off the video acceleration when I want to use such a file.

Edited by jeanrosenfeld, 12 September 2007 - 06:56 AM.

[jeanrosenfeld]

Gary,

Spurred on by your comments, I did some more experiments.

I moved the pesky wmvdecod.dll out of System32 folder.

I then opened one of the 1929x1080 wmv files in WMP. It complauned it did not have a codec, but promptly downloaded and installed another one: wmv9dmod.dll which according to GSpot is WMVideo 9 Decoder DMO, as opposed to wmvdecod.dll, which shows as WMVideo decoder DMO.

Now both WMP and Videowave could open and play the 1920 x 1080 wmv files with Video acceleration turned on.
But now,  neither could find a codec to open the smaller .wmv files. This time WMP did not download a codec but pointed me to a lonk for the Windows Media 8 codecs.

http://www.wmplugins.com/ItemDetail.aspx?&codec=WMV2


After installing that (wmv8dmod.lll WMVideo 8 Decoder DMO) both WMP and Videowave were happy.

End resultm, I can keep Video acceleration on and play all the WMV1, WMV2 and WMV3 files without using wmvdecod.dll.

My DVD does not crash, since Videowave can open all the menu styles. I have not, as yet, found any problems not having wmvdecod.dll in its proper place. I'll keep it in a backup folder just in case.

Anyway, many thanks for insisting that the problem was with that decoder file and nothing to do with my graphics card.
I'm posting this rAther than sending you a PM, as it may be useful to orthers.

[Frustrated customer2]

Jean,

does this mean I could remove the wmvdecod.dll from and copy the wmv8dmod.lll and the wmv9dmod.dll files to windows/system32 and this might correct the videowave must close problem? I also have the radeon 800xl video card and adjusted the advanced settings as suggested. This, in and of itself did not fix my problem. I further had to  make 2 adjustments in the Advance window of the WMP Options - Performance. Aside from verifying that the Directx acceleration block was unchecked (off), I also had to uncheck the 'use video mixer rendering' under the Video Acceleration section. After these modifications were made I have been able to use MyDVD without VideoWave having to be closed.

Thanks for these suggestions. It would be nice to have more documentation on the potential application conflicts.

One last question to ask someone to clarify the potential impact of the Hardware/Software Render using selection in myDVD tools/options?

[smonteijr]

I moved the pesky wmvdecod.dll out of System32 folder...

I have Vista Home Premium 64 bit and thought I'd try this and it didn't work. I removed the wmvdecod.dll from both the System32 and WoW64 folders. Instead of WMP11 searching for the driver, I just got an error message saying the file could not be played (Alexander and Magic of Flight.) The wmv(8&9)dmod.dll files could not be registered due to a 64 bit incompatability issue. It might work with 32 Vista.

I don't have a computer, I have a lab rat, lol.

Edited by smonteijr, 14 September 2007 - 10:09 PM.

[jeanrosenfeld]

If WMP won't play those high resolution HD .wmv files, try tools/options/performance tab, advanced, uncheck directX video acceleration.

I have since had to put wmvdecod back into \system32, because some other files would not play in WMP or Videowave (some other .wmv files). I then played around in GSpot, changing merits of various codecs. Now I can open all the files I have in Videowave with Video acceleration on because it does not use wmvdecod.dll (to which I have assigned a low merit order) but wmv9dmod.dll. Unfortunately WMP 11 insists on using wmvencod.dll for the high resolution HD .wmv files and then requires the directX video acceleration to be turned off. That's the only player that now needs to have its Video acceleration off for those files.

I don't know about 64bit OS, have never got that far...

Edited by jeanrosenfeld, 15 September 2007 - 10:07 AM.

[Allen Mitchell]

I'd like to mention that turning off the acceleration did indeed fix my issues.

If WMP won't play those high resolution HD .wmv files, try tools/options/performance tab, advanced, uncheck directX video acceleration.

I have since had to put wmvdecod back into \system32, because some other files would not play in WMP or Videowave (some other .wmv files). I then played around in GSpot, changing merits of various codecs. Now I can open all the files I have in Videowave with Video acceleration on because it does not use wmvdecod.dll (to which I have assigned a low merit order) but wmv9dmod.dll. Unfortunately WMP 11 insists on using wmvencod.dll for the high resolution HD .wmv files and then requires the directX video acceleration to be turned off. That's the only player that now needs to have its Video acceleration off for those files.

I don't know about 64bit OS, have never got that far...

[John at Roxio]

I'd like to mention that turning off the acceleration did indeed fix my issues.

Thanks for letting us know.  You would be surprised how many folks don't bother responding once they find a solution so we are left wondering what the solution was, or if they found one.  Thanks again!

[Tom E P]

BIG thanks to jeanrosenfeld for proviing me with a method for launching my newly accuired EMC 10: unchechking the 'Windows Media Video Acceleration' on my ATI card.  You ahve saved my day (week actually). Roxio e-mail support were not on to this ...  They do not seem too interested in doing anything with this incopatibility in their software either ...

Now, can anyone enlighten me if there is a price to pay for unchecking 'Windows Media Video Acceleration'?
What does it actually do?  Will I have poorer perfomance or conflicts elsewhere as a result of unchecking it?  Grateful for any advice.

[MSgt.OBX]

I did a clean install of EMC 10, and found everything worked fine, except for My DVD, wich crashed with the error  event log

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  12/09/2007
Time:  10:13:50
User:  N/A
Computer: XXXXXX <---edited
Description:
Faulting application videowave10.exe, version 10.0.0.78, faulting module wmvdecod.dll, version 11.0.5721.5145, fault address 0x0002f5a2.

After trying reinstall, repair, running chkdsk and other things, none of which fixed the problem, I decided to get to the bottom of this problem, and I'm happy to report that I have found a fix.

The problem is caused by the fact that some of the new menu styles in My DVD (EMC 10) use .wmv files that have dimension 1920x1080, which with my Radeon XT800 GTO cause any player to crash if Windows Media Video Acceleration is turned on. Unfortunately the default menu after installing EMC 10 is one of those large dimension HD files. Menu styles using lower resolution. wmv files can be played or used in My DVD with Windows Media Video Acceleration on or off.

If you have this problem with an ATI card with Catalyst Control Center installed, in CCC, advanced mode, Video/All settings, scroll to the bottom and uncheck 'Windows Media Video Acceleration', click Apply OK. Then My DVD will open with any menu style selected as default, without crashing.

I have no experience with other graphics card makes, but presumably their control settings will have a similar option.

The steps to diagnose and fix the problem were:

1. First I noticed that My DVD would open, and start loading the default menu (Home Theater), and that it was whilst loading that menu that the crash occurred.

2. I then thought to double click on a dmsd file that I had, that had the Seasons menu style. It opened My DVD and loaded the file without crashing.

3. I set the Seasons style as default, closed My DVD. Now it opened from the Home window or from its short cut in Start/programs, without crashing. Changing the menu style to Home Theater, it crashed while loading the new style; some menu styles gave no problems, a few others did.

4. I then went to C:\Program Files\Roxio\VideoUI 10\Content\Video which contains the wmv files for the menu styles. I played them in WMP 11. The ones that caused My DVD to crash also caused WMP to crash, if in Tools/Options/ Performance tab/Advanced, the option 'Turn on DirectX Video Acceleration' was checked, but played OK with that option unchecked. The ones that caused no problems in My DVD played fine in WMP with that option checked or unchecked.

5. I then unchecked the option 'Windows Media Video Accelration in CCC.

6. Now My DVD opens without problems for all the menu styles, including Home Theater and the other ones that previously caused the crash.

If in Windows Explorer, you look in the folder C:\Program Files\Roxio\VideoUI 10\Content\Video in details view and add the dimensions column, you will see that the problematic ones are 1920x1080. With my ATI XT800 GTO WMP cannot play that size file with Video acceleration on.

I hope this fix will help others with similar problem

This worked for me the very first time.  I thought I had attempted everything and it was just a bad program bug.  I never even knew that there was a little checkbox way down on the all settings tab.

[luked]

I've tried to do all this and i'm still not able to open my dvd10 it still crashes  any more help from ne one. I dont know how to get to advanced mode, Video/All settings, scroll to the bottom and uncheck 'Windows Media Video Acceleration', click Apply OK I do have a ATI GRaphic card siome one please help me

[grandpabruce]

I've tried to do all this and i'm still not able to open my dvd10 it still crashes  any more help from ne one. I dont know how to get to advanced mode, Video/All settings, scroll to the bottom and uncheck 'Windows Media Video Acceleration', click Apply OK I do have a ATI GRaphic card siome one please help me

Do you have Control Center installed?

[luked]

i dont think i do have control center installed. do i need this installed and if so where can i install this from.
Thank you any help would be great

[grandpabruce]

i dont think i do have control center installed. do i need this installed and if so where can i install this from.
Thank you any help would be great

What ATI video card do you have installed?

[cdanteek]

i dont think i do have control center installed. do i need this installed and if so where can i install this from.
Thank you any help would be great

Right click the desktop a window opens, do you see a ATI Catalyst® Control Center?

In XP, right click the desktop, click properties, click the settings tab, then the advanced button at the right bottom,  another window opens click the adapter tab, your video adapter type is listed (video card). The same window that shows the adapter tab will show a ATI Catalyst® Control Center tab if you have it installed.

cd

[jeanrosenfeld]

i dont think i do have control center installed. do i need this installed and if so where can i install this from.
Thank you any help would be great

From the AMD/ATI site, the catalyst control center comes with the drivers. You need .NET framework 1.1 or 2 installed.

http://ati.amd.com/support/driver.html

[luked]

I have ATI radeon express 200 series i right clicked on the desktop and had no CCC+++ i also went to properties setting advance adapt and found nothing some one please help me update my graphic card which one should i use which one is best and free.