Help
Roxio Community
I have to say, I am very disappointed, and very annoyed at Roxio.
Back in october of last year I purchased the online version of EMC9.0 after seeing its feature set and that it would work with Vista. As well as creating DVDs from my DV tapes, I was able to back up my PC and restore perfectly and found that this would be more than Ideal.
All this changed when I had an upgrade to Vista. After installing/uninstalling and reinstalling again in various configurations, sending things off to 'tech support' etc I was told to wait for this update to be released.
Imagine my joy when it finally appeared 7 months later.
Now after installing the update, I have discovered that a vital part of the 'suite' has been removed. A part of the program which I had paid for with my hard-earned money has been taken away from me.
So, what do I do? I purchased the program as it was advertised as being ready for Vista, when it turns out it wasnt. When they finally make it 'compatible' they take away a major part of the program.
Surely now, I would be entitled to a refund? I have removed Roxio from my machine totally. I believe I have been sold this product whilst it is not fit for its purpose.
Any help greatly appreciated, I know this isnt 'tech support' but they are useless anyway!
I DO know that Roxio read these forums and would like them to reply.
Page 1 of 1
Backup My PC after 9.1 update
#2
- Novice
-
- Group: Members
- Posts: 79
- Joined: 31-October 06
Posted 14 September 2007 - 06:38 AM
QUOTE (Rachelx @ Sep 14 2007, 03:31 AM) <{POST_SNAPBACK}>
I have to say, I am very disappointed, and very annoyed at Roxio.
Back in october of last year I purchased the online version of EMC9.0 after seeing its feature set and that it would work with Vista. As well as creating DVDs from my DV tapes, I was able to back up my PC and restore perfectly and found that this would be more than Ideal.
All this changed when I had an upgrade to Vista. After installing/uninstalling and reinstalling again in various configurations, sending things off to 'tech support' etc I was told to wait for this update to be released.
Imagine my joy when it finally appeared 7 months later.
Now after installing the update, I have discovered that a vital part of the 'suite' has been removed. A part of the program which I had paid for with my hard-earned money has been taken away from me.
So, what do I do? I purchased the program as it was advertised as being ready for Vista, when it turns out it wasnt. When they finally make it 'compatible' they take away a major part of the program.
Surely now, I would be entitled to a refund? I have removed Roxio from my machine totally. I believe I have been sold this product whilst it is not fit for its purpose.
Any help greatly appreciated, I know this isnt 'tech support' but they are useless anyway!
I DO know that Roxio read these forums and would like them to reply.
Back in october of last year I purchased the online version of EMC9.0 after seeing its feature set and that it would work with Vista. As well as creating DVDs from my DV tapes, I was able to back up my PC and restore perfectly and found that this would be more than Ideal.
All this changed when I had an upgrade to Vista. After installing/uninstalling and reinstalling again in various configurations, sending things off to 'tech support' etc I was told to wait for this update to be released.
Imagine my joy when it finally appeared 7 months later.
Now after installing the update, I have discovered that a vital part of the 'suite' has been removed. A part of the program which I had paid for with my hard-earned money has been taken away from me.
So, what do I do? I purchased the program as it was advertised as being ready for Vista, when it turns out it wasnt. When they finally make it 'compatible' they take away a major part of the program.
Surely now, I would be entitled to a refund? I have removed Roxio from my machine totally. I believe I have been sold this product whilst it is not fit for its purpose.
Any help greatly appreciated, I know this isnt 'tech support' but they are useless anyway!
I DO know that Roxio read these forums and would like them to reply.
You could do as I did awhile back. Complain to the Better Business Bureau (www.bbbsilicon.org). This made me feel better, and got me results.
bobsimoneau
USMC Retired
Computer : HP Pavilion Elite m9340f
Windows 7 Ultimate x64
Core 2 Quad Q6700 (K) 2.66 GHz
Asus Motherboard Name: IPIBL-LB
6 GB of PC2-6400 MB/sec 240 pin DDR2 SDRAM
750 GB SATA 3G (3.0 Gb/sec) - 7200 rpm
16X DVD(+/-)R/RW 12X RAM (+/-)R DL LightScribe SATA drive
GBC-H20LI - LG - 16x Internal Blu-ray Disc/Double-Layer DVD±RW/CD-RW Drive
GeForce 9600 GT - 512 MB GDDR2 memory
Realtek ALC 888S chipset - Supports up to 8 audio channels
Integrated 10/100/1000 Base-T networking interface
Wireless LAN 802.11 b/g/n
USMC Retired
Computer : HP Pavilion Elite m9340f
Windows 7 Ultimate x64
Core 2 Quad Q6700 (K) 2.66 GHz
Asus Motherboard Name: IPIBL-LB
6 GB of PC2-6400 MB/sec 240 pin DDR2 SDRAM
750 GB SATA 3G (3.0 Gb/sec) - 7200 rpm
16X DVD(+/-)R/RW 12X RAM (+/-)R DL LightScribe SATA drive
GBC-H20LI - LG - 16x Internal Blu-ray Disc/Double-Layer DVD±RW/CD-RW Drive
GeForce 9600 GT - 512 MB GDDR2 memory
Realtek ALC 888S chipset - Supports up to 8 audio channels
Integrated 10/100/1000 Base-T networking interface
Wireless LAN 802.11 b/g/n
#3
- Digital Guru
-
- Group: Digital Guru
- Posts: 11,175
- Joined: 04-January 06
Posted 14 September 2007 - 09:09 AM
QUOTE (Rachelx @ Sep 14 2007, 02:31 AM) <{POST_SNAPBACK}>
.....So, what do I do? ......
Open up the Roxio Home app and go to the Welcome section (if it doesn't open to there to begin with). Click on the Updates tab and there should be a link to download an updated BUMP 7
Larry
Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4
Dell Precision WorkStation 450 / 2 - Intel Xeon 2.80ghz CPU w/HT, 512mb L2 Cache, 533mhz Bus / 2gb RAM / 1800gb+ HDD's / NVIDIA GeForce 6200 / Lite-On 165H6S CD DVD+/- DVD+/-DL / Plextor PX-708UF / Hauppage WinTV HVR-950Q / Hauppage WinTV PVR PCI II 250 / Hauppage WinTV PVR USB2 / XP Pro SP3 / Windows 7
Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4
Dell Precision WorkStation 450 / 2 - Intel Xeon 2.80ghz CPU w/HT, 512mb L2 Cache, 533mhz Bus / 2gb RAM / 1800gb+ HDD's / NVIDIA GeForce 6200 / Lite-On 165H6S CD DVD+/- DVD+/-DL / Plextor PX-708UF / Hauppage WinTV HVR-950Q / Hauppage WinTV PVR PCI II 250 / Hauppage WinTV PVR USB2 / XP Pro SP3 / Windows 7
#4
- Newbie
-
- Group: Members
- Posts: 3
- Joined: 13-September 07
Posted 14 September 2007 - 10:16 AM
QUOTE (Larry @ Sep 14 2007, 09:09 AM) <{POST_SNAPBACK}>
Open up the Roxio Home app and go to the Welcome section (if it doesn't open to there to begin with). Click on the Updates tab and there should be a link to download an updated BUMP 7
I had already checked for updates and no sign of BUMP 7....
I reinstalled Roxio to check on this, and this is what comes up on the welcome screen
(cut and paste)
The Digital Media ReportSeptember 14
Create Cool Jams with AutoMix
Upgrade to NEW Creator 10 + Save!
Special Offer: BackOnTrack
Creation Station: Vacation Video Secrets
Around the Web: Digital Cameras See the Light
Digital Media Picks: The Best Recordable Discs
Ask Roxio: Burning Two Discs at Once
Earn Money From Roxio!
Roxio Online Discussion Groups
QUOTE (Bob Simoneau @ Sep 14 2007, 06:38 AM) <{POST_SNAPBACK}>
You could do as I did awhile back. Complain to the Better Business Bureau (www.bbbsilicon.org). This made me feel better, and got me results.
Thanks for that, will it work since I'm in the UK?
#5
- Digital Guru
-
- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 14 September 2007 - 02:43 PM
QUOTE (Rachelx @ Sep 14 2007, 07:16 PM) <{POST_SNAPBACK}>
Thanks for that, will it work since I'm in the UK?
Nope, it won't
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#6
- Newbie
-
- Group: Members
- Posts: 3
- Joined: 06-July 07
Posted 15 September 2007 - 03:30 AM
I'm having basically the same problem. I bought EMC9 two months ago only to get BUMP since it isn't available as a separate product that works under Vista. It doesn't install with EMC9 but at that time the Welcome window did include an update button that installed BUMP7 and all was good. I recently needed to re-install EMC9 and now the Welcome window just shows info about EMC10 - the update button is gone.
I contacted technical support. They have told me 1) the update is available on their web site - I told them I looked and couldn't find it; 2) I can use the Check for Updates menu item under Help in Roxio Creator 9 Home - I tried this but it tells me there are no updates; and 3) there is no update available. I replied that there was an update, that the only reason that I bought EMC9 was to get BUMP under Vista, and that I would like to get the complete product that I paid for.
I'll give them a few more days to properly respond, and then I'll try the BBB.
It's very disappointing how Roxio is handling this.
I contacted technical support. They have told me 1) the update is available on their web site - I told them I looked and couldn't find it; 2) I can use the Check for Updates menu item under Help in Roxio Creator 9 Home - I tried this but it tells me there are no updates; and 3) there is no update available. I replied that there was an update, that the only reason that I bought EMC9 was to get BUMP under Vista, and that I would like to get the complete product that I paid for.
I'll give them a few more days to properly respond, and then I'll try the BBB.
It's very disappointing how Roxio is handling this.
This post has been edited by bill_2007: 15 September 2007 - 03:32 AM
#7
- Newbie
-
- Group: Members
- Posts: 3
- Joined: 13-September 07
Posted 15 September 2007 - 07:05 PM
QUOTE (bill_2007 @ Sep 15 2007, 03:30 AM) <{POST_SNAPBACK}>
I'm having basically the same problem. I bought EMC9 two months ago only to get BUMP since it isn't available as a separate product that works under Vista. It doesn't install with EMC9 but at that time the Welcome window did include an update button that installed BUMP7 and all was good. I recently needed to re-install EMC9 and now the Welcome window just shows info about EMC10 - the update button is gone.
I contacted technical support. They have told me 1) the update is available on their web site - I told them I looked and couldn't find it; 2) I can use the Check for Updates menu item under Help in Roxio Creator 9 Home - I tried this but it tells me there are no updates; and 3) there is no update available. I replied that there was an update, that the only reason that I bought EMC9 was to get BUMP under Vista, and that I would like to get the complete product that I paid for.
I'll give them a few more days to properly respond, and then I'll try the BBB.
It's very disappointing how Roxio is handling this.
I contacted technical support. They have told me 1) the update is available on their web site - I told them I looked and couldn't find it; 2) I can use the Check for Updates menu item under Help in Roxio Creator 9 Home - I tried this but it tells me there are no updates; and 3) there is no update available. I replied that there was an update, that the only reason that I bought EMC9 was to get BUMP under Vista, and that I would like to get the complete product that I paid for.
I'll give them a few more days to properly respond, and then I'll try the BBB.
It's very disappointing how Roxio is handling this.
If you contact the BBB can you find out from them if there is any help for UK purchasers? I believe Roxios servers are US based, so my purchase actually completed there?
Share this topic:
Page 1 of 1