Won't burn...says that there is no disc in the drive.

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Won't burn...says that there is no disc in the drive.

#1 eslgateways

Newbie

Group: Members
Posts: 1
Joined: 17-September 07

Posted 17 September 2007 - 04:38 PM

However, when I go to another program to burn my cd...I don't have a problem.

I am using Roxio 9 on a HP pavilion.

Any help would be great since Roxio doesn't seem to have live support and when you call their sales line, you only wait a couple of hours for service.

#2 Larry

Digital Guru

Group: Digital Guru
Posts: 11,175
Joined: 04-January 06

Posted 17 September 2007 - 06:19 PM

QUOTE (eslgateways @ Sep 17 2007, 07:38 PM) <{POST_SNAPBACK}>

If you did call their sales line, try one of their EMC 9 support options instead.

Does the software correctly identify the drive? If so, have you checked for a firmware update for your burner yet?

You could also try this PXEngine update. It may help:
**** PX Engine 3.0
http://images.roxio.com/en/support/pxengine3_00_58a.zip

Larry
Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4

Dell Precision WorkStation 450 / 2 - Intel Xeon 2.80ghz CPU w/HT, 512mb L2 Cache, 533mhz Bus / 2gb RAM / 1800gb+ HDD's / NVIDIA GeForce 6200 / Lite-On 165H6S CD DVD+/- DVD+/-DL / Plextor PX-708UF / Hauppage WinTV HVR-950Q / Hauppage WinTV PVR PCI II 250 / Hauppage WinTV PVR USB2 / XP Pro SP3 / Windows 7