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CD key not recognised attempting to reinstall

#1 User is offline   woodie 

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Posted 18 September 2007 - 05:05 AM

I recently captured films from our holidays and though they appear to have captured fine (3 tapes), they were jerky and occasionally froze when played in videowave. I decided to reinstall Roxio (version 9) and having done this before I did not expect a problem. Unfortunately for some odd reason my CD key is seen as invalid. I checked and double checked that the I typed it correctly, abandoned and then tried again. So I am well and truly stuck. I took a second week off work so I could do the video editing and cant even start!!

Any suggestions anyone. Tricky I realise.
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#2 User is offline   gi7omy 

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Posted 18 September 2007 - 05:13 AM

Remove the program as advised here and try again (you need a clean uninstall and don't forget to check for hidden folders in C:\Documents and Settings|<username>\Application Data). You will have to go to tools and tick the box in 'Folder5 Options, View' to show hidden files and folders
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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Daithi

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#3 User is offline   woodie 

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Post icon  Posted 19 September 2007 - 11:33 AM

Thanks qi7omy,
It worked ! phew.
woodie
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#4 User is offline   gi7omy 

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Posted 19 September 2007 - 11:35 AM

No problem - those hidden folders are a curse, but that's how MS set the thing up
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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