10 replies to this topic

[mattyj]

i just got an hp personal media drive and installed it with backup my pc 7.   im using vista.  media drive works great with all software but no matter how i try i cant get anything but the dvd/cd writer to come up as a storage option in backup my pc.  i tried the version on hp's site too.

i tried uninstalling the drive after reloading backup my pc and still same results.  media drive is an hd3000s

[marlinsinger]

i just got an hp personal media drive and installed it with backup my pc 7.   im using vista.  media drive works great with all software but no matter how i try i cant get anything but the dvd/cd writer to come up as a storage option in backup my pc.  i tried the version on hp's site too.

i tried uninstalling the drive after reloading backup my pc and still same results.  media drive is an hd3000s

It would be backup to file, as the software looks at it just like a disk drive. Just chose file and then select the drive letter for the media drive.

Also did you go here and get the update for BUMP supplied by HP.

Edited by marlinsinger, 20 September 2007 - 02:44 PM.

[mattyj]

thats the problem  the media drive dosnt come up as a selection choice in the list of drives you can pick from in roxio

[marlinsinger]

thats the problem  the media drive dosnt come up as a selection choice in the list of drives you can pick from in roxio

It does not come up as a drive letter when you select backup to file? The options list will be file or a CD/DVD drive. It will not list the media drive specifically. Select file then the drive letter which is the media drive.

[mattyj]

It does not come up as a drive letter when you select backup to file? The options list will be file or a CD/DVD drive. It will not list the media drive specifically. Select file then the drive letter which is the media drive.

   the problem is only my dvd/cd writer comes up in that list. no other drive letters appear.  my media drive is L but only 1 choice comes up.   i know the drive works fine in other back up software i have tried.  i think this may be another vista surprise.  i tried downloading the latest version from roxio but same results.  even tried uninstalling media drive again.

[marlinsinger]

the problem is only my dvd/cd writer comes up in that list. no other drive letters appear.  my media drive is L but only 1 choice comes up.   i know the drive works fine in other back up software i have tried.  i think this may be another vista surprise.  i tried downloading the latest version from roxio but same results.  even tried uninstalling media drive again.

Something happened with my reply, I also had a pointer to an update at HP. Go to HP support and put in your HD3000S name and search. They have an update for BUMP.

Also, if you select a file backup, it will not have your CD/DVD drive as an option to backup to.

Edited by marlinsinger, 20 September 2007 - 04:57 PM.

[mattyj]

nope update dosnt do it either.

[marlinsinger]

nope update dosnt do it either.

Can you post an image of what you are seeing or not seeing?

[ricp]

i just got an hp personal media drive and installed it with backup my pc 7.   im using vista.  media drive works great with all software but no matter how i try i cant get anything but the dvd/cd writer to come up as a storage option in backup my pc.  i tried the version on hp's site too.

i tried uninstalling the drive after reloading backup my pc and still same results.  media drive is an hd3000s

I am haing the same problem Did you ever get this resolved and if so how?

[diannekw]

I am haing the same problem Did you ever get this resolved and if so how?

I just purchased a HP Pocket Media Drive with the Roxio, MyPC software installed in the device. I had the exact same problem. However, after spending over 2 hours on the phone with HP tech support and getting absolutely no help, I found this discussion group. Should have come here first.

Neither of you mentioned whether or not you had "Hard Disk Drive" as one of your backup locations along with the CD Drive. I did. After reading the responses from Roxio on this page I went back and tried to find the "File" option. Mine didn't have the option in the drop down menu. So I just selected Hard Disk Drive, then located my newly created F Drive (the pocket media drive) and selected that. The F Drive was now selected as the location to where the back files would be going. 1-2-3 and 3 hours later, my entire C drive was backed up.

Good Luck!

P.S.  Forgot to mention I am using Windows XP HE

Edited by diannekw, 31 October 2007 - 02:01 PM.

[bso59]

i just got an hp personal media drive and installed it with backup my pc 7.   im using vista.  media drive works great with all software but no matter how i try i cant get anything but the dvd/cd writer to come up as a storage option in backup my pc.  i tried the version on hp's site too.

i tried uninstalling the drive after reloading backup my pc and still same results.  media drive is an hd3000s

I had same problem with HP 3000s.   HP was no help.  Roxio was no help.   Then I discovered the destination option for the Media Drive Z was actually available when choosing HARDDRIVE.  Choose Harddrive and another box opens below it with a Browse folders option.

You have to drop the menu from the pop up until you see your Media drive as an option and click on it to set it as your backkup destination.

After two hours on phone with HP....no help, and hours without success from Roxio,  the user guide was the only clue.   It doesn't spell it out directly, so you have to make an educated guess on how to make it work.

My backup now works as expected.