17 replies to this topic

[RIVKID]

Originally purchased for it's backup program I am REALLY displeased that Roxio has taken the backup utility out of the suite; especially without listing it as one of the differences on the comparison site when comparing Roxio EMC 10 to prior versions.

Now there is no way to backup selected folders each on a schedule; They retained the ability to backup A SINGLE selected folder and schedule it, but they lost the ability to create a single backup job that contains multiple folders.

Now I've reinstalled EMC 9 to use the very program I purchased the software for!

At least I don't have to go back to my old copies of EMC 7, EMC 7.5, or EMC 8, EMC 8.05 Deluxe.

[james_hardin]

Originally purchased for it's backup program I am REALLY displeased that Roxio has taken the backup utility out of the suite; especially without listing it as one of the differences on the comparison site when comparing Roxio EMC 10 to prior versions.

Now there is no way to backup selected folders each on a schedule; They retained the ability to backup A SINGLE selected folder and schedule it, but they lost the ability to create a single backup job that contains multiple folders.

Now I've reinstalled EMC 9 to use the very program I purchased the software for!

At least I don't have to go back to my old copies of EMC 7, EMC 7.5, or EMC 8, EMC 8.05 Deluxe.

I don't think I have ever seen advertising that has a list of what what is not included???

It is disappointing to find something like this, but there is no getting around of the fact, that it is up to the purchaser not the product manufacture…

[John701]

Originally purchased for it's backup program I am REALLY displeased that Roxio has taken the backup utility out of the suite; especially without listing it as one of the differences on the comparison site when comparing Roxio EMC 10 to prior versions.

Now there is no way to backup selected folders each on a schedule; They retained the ability to backup A SINGLE selected folder and schedule it, but they lost the ability to create a single backup job that contains multiple folders.

Now I've reinstalled EMC 9 to use the very program I purchased the software for!

At least I don't have to go back to my old copies of EMC 7, EMC 7.5, or EMC 8, EMC 8.05 Deluxe.

The backup program with EMC10 sucks.  I am sure Backup My PC will not be around much longer as the product that is currently available is version 2006 per the product category on the webpage.  Too bad as it was the best backup program around that I could find.  Anyone have any suggestions for a replacement?

[gi7omy]

Some people here swear by Norton Ghost, others by Acronis True Image

Me - I'm an old time PowerQuest beta tester and never did get past Drive Image (if you can still get it since they got taken over by Symantec)

[dfosbenner]

It is disappointing to find something like this, but there is no getting around of the fact, that it is up to the purchaser not the product manufacture…

OMG.  Is this how it works?  Let's remove a key part of the suite that's been there for almost a decade, and we'll see if anyone notices?  The "BackOnTrack" util in EMC 10 is USELESS.  I haven't found a backup solution to replace BUMP, and I am quite p!ssed that they removed it without a viable alternative.

Snapshots have their place, but they con't cut it when you need to copy a select, comparatively small group of data folders to removable media.  Nice going Roxio, way to keep the customers happy.

[gi7omy]

I can't see how you work out that BUMP has been part of the Roxio suite for 'a decade'; - it's a Sonic program which didn't get incorporated until EMC 7.5 and only appeared in 8 and 9 after that

[dfosbenner]

I can't see how you work out that BUMP has been part of the Roxio suite for 'a decade'; - it's a Sonic program which didn't get incorporated until EMC 7.5 and only appeared in 8 and 9 after that

While it may not have been in the suite that long, this backup util has existed for many years prior.  I and others like me have used it as it went from Stomp to Roxio, now it's just gone.  Nice.

[gi7omy]

It's still available - in fact, if you had EMC 7.5, 8 or 9 there's nothing to stop you keeping it from those versions. It's just not included in EMC 10 (and it was only ever included in 3 versions of EMC or ECD anyway) as it was always a standalone app outside those

[Data Secure HBM]

I am equally disappointed that Roxio/Sonic choose to discontinue support for Backup MyPC in EMC 10.  When you upgrade to a version within the same product line (e.g., EMC 9 to EMC 10) it is fair to expect support of files created under the previous version.  Even Microsoft does that.

It's especially annoying since Sonic already owns the rights to Backup MyPC.  It's not like it would have cost anything to make its customers happy by including it EMC 10.  Since Sonic has left me stranded with little concern, I am leaving Sonic with few regrets.    

The backup program with EMC10 sucks.  I am sure Backup My PC will not be around much longer as the product that is currently available is version 2006 per the product category on the webpage.  Too bad as it was the best backup program around that I could find.  Anyone have any suggestions for a replacement?

You might want to check out PC BACKUP PRO 8.  It was developed by Migo, the company that acquired Stomp Software.  

[grandpabruce]

I am equally disappointed that Roxio/Sonic choose to discontinue support for Backup MyPC in EMC 10.  When you upgrade to a version within the same product line (e.g., EMC 9 to EMC 10) it is fair to expect support of files created under the previous version.  Even Microsoft does that.

It's especially annoying since Sonic already owns the rights to Backup MyPC.  It's not like it would have cost anything to make its customers happy by including it EMC 10.  Since Sonic has left me stranded with little concern, I am leaving Sonic with few regrets.    

You might want to express your disappointment, directly to Roxio.  This is a users forum.

[another_two]

Now I've reinstalled EMC 9 to use the very program I purchased the software for!

At some time there was an update for BUMP avaliable. It is in fact stand-alone installer for BUMP that installs and runs without EMC 9 installed. You may want to request it from support.

a_t

[dfosbenner]

You might want to check out PC BACKUP PRO 8.  It was developed by Migo, the company that acquired Stomp Software.  

Planning to do that, thanks for the tip.

Edited by dfosbenner, 12 December 2007 - 05:03 AM.

[Steve76063]

Put me down as being bummed out at the dropping of BUMP too!  I've got to retrieve some files out of a BUMP backup, and now I can't do it unless I reinstall an old copy of EMC?  If they (SONIC) decided to drop BUMP, at least they could have given us some utility to 'convert' a BUMP backup to their new program.

[grandpabruce]

Put me down as being bummed out at the dropping of BUMP too!  I've got to retrieve some files out of a BUMP backup, and now I can't do it unless I reinstall an old copy of EMC?  If they (SONIC) decided to drop BUMP, at least they could have given us some utility to 'convert' a BUMP backup to their new program.

I think you have that utility.  It is the old version that you used to do your backup.

It is kind of a bad deal that BUMP was dropped in EMC 10, but if I had used an older version to make a backup, I sure wouldn't have uninstalled that version, until I found out whether or not I could retrieve that backup, with a new version.

[David R]

I think you have that utility.  It is the old version that you used to do your backup.

It is kind of a bad deal that BUMP was dropped in EMC 10, but if I had used an older version to make a backup, I sure wouldn't have uninstalled that version, until I found out whether or not I could retrieve that backup, with a new version.

Anybody know if BUMP is Vista compatible? That might be why they got rid of it.

[dfosbenner]

Anybody know if BUMP is Vista compatible? That might be why they got rid of it.

I'm now using Migo Software PC Backup 8, and I'm EXTREMELY happy with it.  I believe it is based on a prior version of BUMP, but it's been overhauled nicely.

[Data Secure HBM]

You might want to express your disappointment, directly to Roxio.  This is a users forum.

Thanks.  I did contact Roxio as you can see below  

Subject: Roxio Customer Care
Date: 12/13/2007 9:07:24 A.M. Central Standard Time

A Roxio Agent has responded to your ticket! (#XXXXXX)

Thank you for contacting Roxio Technical Support

There is no version of  Backup MyPC as a stand alone version that is Vista compatable. EMC 10 come with Back On Track but will not open Backup MyPC files.

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

Regards,

Roxio Technical Support
http://www.roxio.com/enu/support

[james_hardin]

Thanks.  I did contact Roxio as you can see below  

Subject: Roxio Customer Care
Date: 12/13/2007 9:07:24 A.M. Central Standard Time

A Roxio Agent has responded to your ticket! (#XXXXXX)

Thank you for contacting Roxio Technical Support

There is no version of  Backup MyPC as a stand alone version that is Vista compatable. EMC 10 come with Back On Track but will not open Backup MyPC files.

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

Regards,

Roxio Technical Support
http://www.roxio.com/enu/support

Looks like you got a very nice answer and an offer to continue assistance.

It would appear that you didn't get the answer you wanted and are not willing to continue with their offer to assist.

If you won't continue, that is your choice and the consequences are by your choosing …