[MysterC]

I have an HP PSC 1310 printer and Vista Ultimate I have had running with no problems for 6 months now , I installed MC 10 tonight and now on EVERY reboot I get this HP error "HP CUE Status stopped working" , any ideas?

thanks

[MysterC]

I have an HP PSC 1310 printer and Vista Ultimate I have had running with no problems for 6 months now , I installed MC 10 tonight and now on EVERY reboot I get this HP error "HP CUE Status stopped working" , any ideas?

thanks

Here is the error , seems ntdll.dll now has a problem after installing EMC 10:

Problem signature:
Problem Event Name: APPCRASH
Application Name: hpqSTE08.exe
Application Version: 82.0.173.0
Application Timestamp: 457ce7be
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0150014
Exception Offset: 00077dc2
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 244e
Additional Information 2: 7ae3a91703feda874e65b61c3068e6d2
Additional Information 3: db7b
Additional Information 4: c1a34c80d1644d5087846b64158b3307

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[grandpabruce]

I have an HP PSC 1310 printer and Vista Ultimate I have had running with no problems for 6 months now , I installed MC 10 tonight and now on EVERY reboot I get this HP error "HP CUE Status stopped working" , any ideas?

thanks

Does the printer work? If not, reinstall the printer drivers.

[MysterC]

Does the printer work? If not, reinstall the printer drivers.

The printer works fine , I printed several DVD covers last night , and the service ends up being "started" even though I get this error every boot AND set the service to start up "manual" at boot , I have searched and searched and nothing pops up like this.
I was hoping someone here had a similar setup as mine and could shed some light.

The one this I haven't tried is the printer on my network , I will try that now and see if it works.

[MysterC]

I disabled the HP STATUS systray notifier (never used it anyways , I can check ink levels at the printer properties) so it doesn't start at boot and the error went away , but I have the feeling its all caused by the folder watch thing , I disabled that too because my BF2 game kept kicking me for a punkbuster error , weird.

[Granny]

Same error happening for me after loading EMC 10.
At startup, error 'HP CUE status has stopped working'
Not a major issue, but maybe something in Roxio (?) and HP don't get along well.

I uninstalled the driver for capture device Dazzle DVC170
Reinstalled the driver
At reboot, the HP worked OK, no error message and HP status worked OK
Reboot again
Then same error on HP systray startup 'HP CUE status has stopped working'

This post has been edited by Granny: 25 September 2007 - 03:22 PM

[Frankpjr]

I also have had Vista running fine for month now and right after installing CD Creator 10 I now have the HP CUE driver crash with every startup into Vista. Hope Roxio and Hp get this corrected as it is annoying but I do not want to disable the HP Director!

This post has been edited by Frankpjr: 26 October 2007 - 09:32 PM

[james_hardin]

I also have had Vista running fine for month now and right after installing CD Creator 10 I now have the HP CUE driver crash with every startup into Vista. Hope Roxio and Hp get this corrected as it is annoying but I do not want to disable the HP Director!

An HP printer problem, nothing new about that!

Did you contact HP?

[MysterC]

I also have had Vista running fine for month now and right after installing CD Creator 10 I now have the HP CUE driver crash with every startup into Vista. Hope Roxio and Hp get this corrected as it is annoying but I do not want to disable the HP Director!

Howdy Frank ,

I know you don't want to disable the HP CUE but I have done so and nothing has changed , "my" printer and all functions work fine. However if your ink levels get low it will/may not warn you so you have to check them through the printer properties instead.

I hope Roxy gets on the ball and patches this soon but till then if you want to get the error to go away you need to do Run/msconfig - Choose "selective startup" - then go to the startup tab - HP Digital Imaging HP all in one series (NOTE: there may be more then one , do not disable the auto update scheduler) - then look for a path ending with " hpqtra08.exe" - uncheck the box - reboot - you will get a warning that you are using a selective startup , check the box not to warn you again and now the HP error should be gone , mine is.

NOW , print this out and when Roxy decides to fix this (if ever) you can ALWAYS go back into msconfig and check that box back in and your HP CUE will start as usual.


Disclaimer: This is how I fixed my error , my printer is the HP All in one 1311 series , it is networked through my Vista PC and used by 2 other XP PC's on my wireless network and I have had NO ISSUES doing this.
As a matter of fact , HP just sent me a very large update last week through the auto updater and it went in like butta. Its been a couple of weeks now and no problems here. HOWEVER , you might have problems if you do it wrong , OR if your printer needs something in that systray program , but IMHO it really would hurt nothing to try , you can always reset it.

good Luck.

This post has been edited by MysterC: 27 October 2007 - 03:08 AM

[julianekg]

I hope someone comes up with a fix for this. If you have any hp all-in-ones you cannot disable the monitor. You can't use any of the scan to features when these are disabled.

[MysterC]

I hope someone comes up with a fix for this. If you have any hp all-in-ones you cannot disable the monitor. You can't use any of the scan to features when these are disabled.

I stopped it from starting at startup through msconfig and all the functions of my printer/scanner/copier work without issue even networked , I posted above how to do it that way and if it doesn't work for you you can always re enable it no harm no foul. HOWEVER I have the full Vista/HP printer software installed form the HP website.

but its up to you.

and yse , I also hope for a patch so I can use it again even if only for the ink level indicator.

Good luck

[Tim T]

I'll just add that I'm running into the same issue, HP Cue Status has stopped working, after installing EMC Suite 10. I have a HP Photosmart D7360. I just completely uninstalled all the HP drivers/software, downloaded the latest Windows Vista 32-bit (I'm running Vista Ultimate) driver and reinstalled. As soon as I rebooted the error came back. It's nice to know that I can easily disable the HP Cue Status and not get the error, but it's definitely an issue that Roxio needs to address. Until I installed EMC 10, I had no problems with my HP Photosmart software or drivers. I also did not have this issue with either EMC 9 or 9.1 running in Windows Vista Ultimate 32-bit on the same computer.

[MysterC]

I'll just add that I'm running into the same issue, HP Cue Status has stopped working, after installing EMC Suite 10. I have a HP Photosmart D7360. I just completely uninstalled all the HP drivers/software, downloaded the latest Windows Vista 32-bit (I'm running Vista Ultimate) driver and reinstalled. As soon as I rebooted the error came back. It's nice to know that I can easily disable the HP Cue Status and not get the error, but it's definitely an issue that Roxio needs to address. Until I installed EMC 10, I had no problems with my HP Photosmart software or drivers. I also did not have this issue with either EMC 9 or 9.1 running in Windows Vista Ultimate 32-bit on the same computer.

Just to clarify and reiterate , what julianekg said is partially correct if you disable the Digital Imaging monitor (through msconfig) you can no longer use the "buttons" to scan with , However , you CAN still scan and print copy normally if you do it from inside the HP Photo smart Essential program or the Vista printer scanner program , My networked printer is on top of a tall desk and I can't even see my buttons and can just get prints into the bed to copy or scan , so this is not a big deal to me or any of my networked PC's , BUT Roxio needs to release a patch because it cannot be anything that would take a huge amount of time to figure out and just seems to be an unnecessary PITA , I have already posted the error info at the top of this thread and I'm SURE they all look the same.

This is NOT a HP driver problem , the HP software worked with massive other programs and apps without issue till I installed EMC 10 , this must , even in the unclearest terms , indicate a minor incompatibility with this nessessary HP printer service and something that starts with the Roxio sniffer (or something)....but the HP drivers were here "Trouble Free" first.

PS: I have restarted the service to see if the latest "hotfix" fixed this problem...it didn't.

I still LOVE EMC10 , its seems to be the most complete and very nicely laid out program of its type and it just plain does what I want and works when I need it to.

[james_hardin]

I have used HP printers for 20+ years.

Their drivers are as sturdy as a snowflake!

I have seen mouse drivers melt them into a useless puddle.

This is not a Roxio issue! If you don't contact HP you will never get it to work.

[PeterDamH]

I just loaded EMC 10 onto my Win Vista Business computer, and I have the HP Photosmart 3210 All-in-One. I too immediately started getting the HP CUE message. I also noticed that I now have a new icon in the system tray, the ECM Media Manager. I went into ECM 10, and turned OFF (unchecked) the "Media Manager starts monitoring at Startup" checkbox. I then rebooted my computer, and no more HP CUE message. I am convinced this is a Roxio problem, not an HP problem. I don't know how important the Media Manager is to the overall functionality of ECM 10, but I intend to not use it.

[MysterC]

I just loaded EMC 10 onto my Win Vista Business computer, and I have the HP Photosmart 3210 All-in-One. I too immediately started getting the HP CUE message. I also noticed that I now have a new icon in the system tray, the ECM Media Manager. I went into ECM 10, and turned OFF (unchecked) the "Media Manager starts monitoring at Startup" checkbox. I then rebooted my computer, and no more HP CUE message. I am convinced this is a Roxio problem, not an HP problem. I don't know how important the Media Manager is to the overall functionality of ECM 10, but I intend to not use it.

I think I have already tried that But I will look again. Thanks for the tip.

I will also contact Hp.....so I can here them blame it on roxio.

::::EDIT::::

I have looked in both the main program and in Media manager for the Start with windows option and I don't see it anywhere , I know I made the media watcher Icon go away already though , that was the FIRST thing I did when I installed EMC10.

Any help on where this option is would be much appreciated.

This post has been edited by MysterC: 12 November 2007 - 03:03 PM

[Mateen]

I am also having this same problem running EMC 10 under Windows Vista Ultimate. I also can't find an option to remove the Medai Manager from start. Can someone tell me where to find this option please.

Thanks Mateen

I think I have already tried that But I will look again. Thanks for the tip.

I will also contact Hp.....so I can here them blame it on roxio.

::::EDIT::::

I have looked in both the main program and in Media manager for the Start with windows option and I don't see it anywhere , I know I made the media watcher Icon go away already though , that was the FIRST thing I did when I installed EMC10.

Any help on where this option is would be much appreciated.

[millas]

Witing with baited breath to find out where the on/off witch is in EMC 10 for "Media Manager starts monitoring at Startup" original message from Peter Damh? - as I too suffer from the dreaded "HP Cue Status stopped working" afer the install of EMC 10 under Vista.

Regards,
Stewart

[grandpabruce]

Witing with baited breath to find out where the on/off witch is in EMC 10 for "Media Manager starts monitoring at Startup" original message from Peter Damh? - as I too suffer from the dreaded "HP Cue Status stopped working" afer the install of EMC 10 under Vista.

Regards,
Stewart

I am glad that I didn't move up to Vista. Open Media Manager, click on Tools, then click on Stop watching folders. That should stop if from running at startup.

[millas]

I am glad that I didn't move up to Vista. Open Media Manager, click on Tools, then click on Stop watching folders. That should stop if from running at startup.

No it doesn't - still runs at startup and appaers in the system tray with a red cross across the icon. Still get the "HP Cue Status stopped working" message.

Any other suggestions?