3 replies to this topic

[Dave70433]

Where does this end?

I bought EMC 9 Deluxe Suite (with the DVC90) at my local CompUSA on August 20th.  I found within a few days that my year old Tecra M5 notebook simply WOULD NOT complete the transcoding required to burn a DVD.  The Roxio software froze every time.  I worked with tech support here, loaded new graphics drivers, uninstalled, reinstalled, system-restored, etc, many times, all to no avail.  I didn't send in the rebate right away for obvious reasons. I COULDN'T RUN THE SOFTWARE, AND I HAD NO CHANCE OF RETURNING IT TO COMPUSA IF I CUT THE UPC CODE FROM THE BOX !!!

My other computer (desktop) was old and didn't have a DVD burner.  I ended up ordering (and waiting for) a new Dell desktop, specifically to solve this problem and allow me to use this Roxio software.  After I confirmed that everything worked and I could in fact now actually USE the software, I cut the UPC code and mailed in the rebate form with receipt.  Three days later I got an email saying I could log in and check my rebate status.

"REBATE REJECTED DUE TO POSTMARK DATE SEPT 24th BEING PAST THE 30 DAY TIME TO MAIL IN THE REBATE".

Meanwhile, I continue to get emails from Roxio wanting me to give them still MORE money to "upgrade" to version 10.  No way, no more, never again will I buy a Roxio product.

Edited by Dave70433, 02 October 2007 - 06:07 AM.

[Beerman]

We can't help you on this forum.  You will need to contact customer service about this problem.  Sorry.

[John at Roxio]

Hey, can you send me an Private Message with you first and last name as spelled on the rebate form and the zip code.  I can look into the issue for you with that information.

[Dave70433]

Thanks John.   I does look like I have made some progress with this.  I sent (basically) a copy of my post to the rebatehq.com that handles the roxio rebates and had rejected my rebate application previously.   I have received an email back from them stating that they have reviewed my case and that the rebate will be forthcoming in the requisite six weeks.  Thanks.