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Took a over month to burn a DVD, then no REBATE ?

#1 User is offline   Dave70433 

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Post icon  Posted 02 October 2007 - 06:00 AM

Where does this end?

I bought EMC 9 Deluxe Suite (with the DVC90) at my local CompUSA on August 20th. I found within a few days that my year old Tecra M5 notebook simply WOULD NOT complete the transcoding required to burn a DVD. The Roxio software froze every time. I worked with tech support here, loaded new graphics drivers, uninstalled, reinstalled, system-restored, etc, many times, all to no avail. I didn't send in the rebate right away for obvious reasons. I COULDN'T RUN THE SOFTWARE, AND I HAD NO CHANCE OF RETURNING IT TO COMPUSA IF I CUT THE UPC CODE FROM THE BOX !!!

My other computer (desktop) was old and didn't have a DVD burner. I ended up ordering (and waiting for) a new Dell desktop, specifically to solve this problem and allow me to use this Roxio software. After I confirmed that everything worked and I could in fact now actually USE the software, I cut the UPC code and mailed in the rebate form with receipt. Three days later I got an email saying I could log in and check my rebate status.

"REBATE REJECTED DUE TO POSTMARK DATE SEPT 24th BEING PAST THE 30 DAY TIME TO MAIL IN THE REBATE".

Meanwhile, I continue to get emails from Roxio wanting me to give them still MORE money to "upgrade" to version 10. No way, no more, never again will I buy a Roxio product.

This post has been edited by Dave70433: 02 October 2007 - 06:07 AM

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#2 User is offline   Beerman 

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Posted 02 October 2007 - 06:33 AM

We can't help you on this forum. You will need to contact customer service about this problem. Sorry.
Paul
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Katrina survivor, current BP survivor

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#3 User is offline   John at Roxio 

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Posted 02 October 2007 - 11:43 AM

Hey, can you send me an Private Message with you first and last name as spelled on the rebate form and the zip code. I can look into the issue for you with that information.
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#4 User is offline   Dave70433 

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Posted 03 October 2007 - 10:50 AM

Thanks John. I does look like I have made some progress with this. I sent (basically) a copy of my post to the rebatehq.com that handles the roxio rebates and had rejected my rebate application previously. I have received an email back from them stating that they have reviewed my case and that the rebate will be forthcoming in the requisite six weeks. Thanks.
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