Posted 03 October 2007 - 07:14 PM
So far it passed more than NINE hours since I am trying to run Roxio. If this program works indeed, by far it is not to be installed by regular users. And this is funny because it is not even targeted for professionals.
Your reply was not relevant. In my previous message I wrote "...the UAC, Antivirus, Firewall were all disabled. " I had no other programs running, not even Adobe reader.
When I run Roxio icon, every time I get the same message that windows is configuring and then installing and then again configuring Roxio products, over and over. It takes about 5-7 minutes. Then finally the Roxio starts...
The audio related programs seems to work fine but when I try to run anything in tools I get only errors. And most important, the same as any video related program: would not work, only errors. If you somehow are not familiar with the specific errors (I doubt) I can reply back and provide them in detail.
I have spent already too many hours. I have installed different OS and much more complex than this Roxio and never had so many headaches. I remember when I used Roxio version 4 and then 7. All worked fine but they were audio oriented only. Don't you guys think that you jumped a little too far, plunging right into video editing and HDTV? Nothing wrong with the progress and development but it seems to me that you tested your work on one PC with whatever configuration and now you are advertising that Roxio is compatible with XP and Vista???
I will not uninstall it, I want solid advice and directions how to fix it. I see that in this forum there are lots of gurus and that means I could get the proper directions. From my end, when I installed this program, the PC was more than optimal condition, with all programs shut and nothing running.
Please note that if I have no choice, but to get rid of it, I will spend other few hours to remove it and clean the registry but I will promise you that for the following weeks, every day I will spend about two hours to post in as many places I could about your software problems, especially where the reviews are required. From my end, I find this unacceptable to release such product and even if I will take my money back, I am sure that through my feedback I will help many, many others.
The relevant info is here:
I run a PC with Asus P5B motherboard and Duo Core at 3.6GHz and 3Gb Ram (4Gb installed).
The video card is Nvidia GeForce 6800 GTS
The OS is Vista Home Premium and updated to the latest.
This configuration is one of the top (relative) but very common, so I have no awkward PC.