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Help - MyDVD LE Can't import video clips form my Canon DC10 DVD camcorder

#1 User is offline   freddie_engine 

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Posted 04 October 2007 - 03:02 PM

Hi, when I go to the "Open Disc" option, the software just sits there dispalying a progress bar that after a few seconds dispalys a generic error message that it needs to close the application. It is MyDVD LEversion 6.1.4.
Can anyone help?
Thanks

This post has been edited by freddie_engine: 04 October 2007 - 03:23 PM

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#2 User is offline   Siu 

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Posted 23 October 2007 - 01:34 AM

QUOTE (freddie_engine @ Oct 4 2007, 03:02 PM) <{POST_SNAPBACK}>
Hi, when I go to the "Open Disc" option, the software just sits there dispalying a progress bar that after a few seconds dispalys a generic error message that it needs to close the application. It is MyDVD LEversion 6.1.4.
Can anyone help?
Thanks


[size=4]Sorry I cannot offer a solution as I am getting exactly the same problem - Also, although I have registered the program the blue light on the camcorder will not light up to enable me to copy direct to the computer.

I hope someone can help, too - a maybe recommend a way of getting images which does not rely on the Roxio product! sad.gif
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#3 User is offline   lynn98109 

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Posted 23 October 2007 - 02:11 AM

Since the "LE" Version is the one provided by the seller of the hardware it came with (computer, burner, or camcorder), you need to contact the manufacturer. "LE" indicates it is the OEM [Original Equipment Manufacturer] Version, and when the OEM contracts to distribute it with their hardware, they also accept the responsibiity of supporting it.

And if there is a problem with the camcorder, Siu, you need to contact the camcorder manufacturer.

Lynn
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#4 User is offline   SteveGauss 

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Posted 23 November 2007 - 10:18 PM

QUOTE (lynn98109 @ Oct 23 2007, 02:11 AM) <{POST_SNAPBACK}>
Since the "LE" Version is the one provided by the seller of the hardware it came with (computer, burner, or camcorder), you need to contact the manufacturer. "LE" indicates it is the OEM [Original Equipment Manufacturer] Version, and when the OEM contracts to distribute it with their hardware, they also accept the responsibiity of supporting it.

And if there is a problem with the camcorder, Siu, you need to contact the camcorder manufacturer.

Lynn



Does that apply when it simply continues to lock up at the transforming video stage? They are legally obligated to support the software?

Steve Gauss
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#5 User is offline   ogdens 

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Posted 24 November 2007 - 04:07 AM

QUOTE (SteveGauss @ Nov 24 2007, 01:18 AM) <{POST_SNAPBACK}>
Does that apply when it simply continues to lock up at the transforming video stage? They are legally obligated to support the software?

Steve Gauss


yes
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