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Burn dialog stops on Windows-L (lock)

#1 User is offline   bkatzung 

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Posted 06 October 2007 - 09:18 AM

When I start to burn a DVD, the burn DVD dialog comes up. If I type Windows-L to lock my workstation, the burn image build stops. When I unlock the workstation later (e.g. the next morning), it briefly shows the percentage it had reached just before the lock-workstation (no progress has been made since) and then starts all over at 0%.

What gives?

- Brian
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#2 User is offline   grandpabruce 

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Posted 06 October 2007 - 09:21 AM

QUOTE (bkatzung @ Oct 6 2007, 12:18 PM) <{POST_SNAPBACK}>
When I start to burn a DVD, the burn DVD dialog comes up. If I type Windows-L to lock my workstation, the burn image build stops. When I unlock the workstation later (e.g. the next morning), it briefly shows the percentage it had reached just before the lock-workstation (no progress has been made since) and then starts all over at 0%.

What gives?

- Brian


It certainly doesn't appear to have anything to do with the software. It looks to be a problem with locking the workstation.
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#3 User is offline   james_hardin 

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Posted 07 October 2007 - 02:30 AM

QUOTE (grandpabruce @ Oct 6 2007, 01:21 PM) <{POST_SNAPBACK}>
It certainly doesn't appear to have anything to do with the software. It looks to be a problem with locking the workstation.

Tried it on mine, works as expected…
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#4 User is offline   bkatzung 

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Posted 07 October 2007 - 06:45 AM

QUOTE (james_hardin @ Oct 7 2007, 02:30 AM) <{POST_SNAPBACK}>
Tried it on mine, works as expected…

Hmm. That's interesting.

I'm running Windows XP Pro, and user-switching is turned off. When you tried Windows-L, did it give you the "This computer is in use and has been locked" dialog, or the login/switching screen?

- Brian
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#5 User is offline   james_hardin 

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Posted 07 October 2007 - 07:05 AM

QUOTE (bkatzung @ Oct 7 2007, 10:45 AM) <{POST_SNAPBACK}>
Hmm. That's interesting.

I'm running Windows XP Pro, and user-switching is turned off. When you tried Windows-L, did it give you the "This computer is in use and has been locked" dialog, or the login/switching screen?

- Brian

Locked!

I tried it a couple of times but the burn continued. I finally left it and it competed the burn and ejected the disc while locked.
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#6 User is offline   Beerman 

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Posted 07 October 2007 - 07:29 AM

I burned a dvd in Video and Convert and locked it when it was at 9%. I watched as the drive continued to burn and waited about 5 minutes before I unlocked it and it was at 92% when unlocked. I locked it again and waited until it finished which it did with no problems.
I don't lock my pc so I'm not sure if it would affect any running programs at all.
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#7 User is offline   bkatzung 

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Posted 07 October 2007 - 05:44 PM

Some more details:

MyDVD 10 Build 100B44B ENU

"Burn Project" during "Encoding Movie" phase (building ISO image rather than actually burning the DVD)

Even pressing Control-Alt-Delete and then cancel in the Windows Security dialog (without locking the workstation) causes the encoding to silently abort and restart from scratch.

Windows XP Pro SP 2
Intel Pentium D
2 GB

- Brian
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#8 User is offline   bkatzung 

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Posted 09 October 2007 - 10:03 AM

QUOTE (Roxio Customer Care @ Oct 9 2007, 12:24 PM)
A Roxio Agent has responded to your ticket! (#462236)

Thank you for contacting Roxio Technical Support

Locking the computer will interupt the burning process. Please leave your computer unlocked until the process is complete.

Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

Regards,

Roxio Technical Support

In other words, they have no clue, so just don't lock your computer.

They ought to at least mention it in the user interface!

Thanks for the "support", Roxio!

- Brian
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#9 User is offline   james_hardin 

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Posted 09 October 2007 - 02:32 PM

QUOTE (bkatzung @ Oct 9 2007, 02:03 PM) <{POST_SNAPBACK}>
In other words, they have no clue, so just don't lock your computer.

They ought to at least mention it in the user interface!

Thanks for the "support", Roxio!

- Brian

Still most strange that you 2 are the only ones to experience this. The rest of us can Lock & Leave or play with Task Manager without any problem whatsoever.

I will see if I can escalate this, but keep in mind I carry the same weight as lint!
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#10 User is offline   bkatzung 

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Posted 09 October 2007 - 07:11 PM

QUOTE (james_hardin @ Oct 9 2007, 02:32 PM) <{POST_SNAPBACK}>
Still most strange that you 2 are the only ones to experience this. The rest of us can Lock & Leave or play with Task Manager without any problem whatsoever.

I will see if I can escalate this, but keep in mind I carry the same weight as lint!

Thank you for your efforts, whether successful or not.

I think it's just me experiencing this. smile.gif I was quoting Tech Support though, so they seem to think it's a real issue too.

This further from tech support:
QUOTE
Locking the computer prevents applications from using all of the resources of the computer. While some applications can continue running in the background burning an image uses some of the disabled resources.


I've asked them for more specifics; maybe it's something that can be controlled through local security policy or something.

- Brian
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#11 User is offline   John at Roxio 

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Posted 10 October 2007 - 09:08 AM

Since other users are able to do these things, I suspect one of 2 things:
There may be a performance issue on the system that is causing the problem. A fast system might not have the same issue as a slower one.
Also you may have something not working properly in Windows, or possibly a setting (in Windows itself) that I am unaware of that affects this.
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#12 User is offline   IanByrne 

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Posted 10 March 2008 - 08:49 AM

QUOTE (John at Roxio @ Oct 10 2007, 09:08 AM) <{POST_SNAPBACK}>
Since other users are able to do these things, I suspect one of 2 things:
There may be a performance issue on the system that is causing the problem. A fast system might not have the same issue as a slower one.
Also you may have something not working properly in Windows, or possibly a setting (in Windows itself) that I am unaware of that affects this.


I am having the same problem here. It is SO #$^@ annoying, when the pc "locks it-self" the encoder basicly STOPS!
It restarts from the begining and takes the same amount of time.
ANY help on this would be great!
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