1 reply to this topic

[Beaumont]

Well I recieved my "new Serial number" and installed without a hitch--HITCH???. It installed BOTversion 1.1. I emailed tech support with the existing lengthy web ticket. Guess what? They are now showing a BOT3 Suite. The web ticket states:

"Thank you for contacting Roxio Technical Support

Some components are new to Back on Track 3 and so those components are version 1. This does not mean it is Back on Track 1.

Back on Track 3 and Back on Track 3 suite are both available because some users need different options and do not like paying for the features they will not use."

Hey Roxio, You advertised BOT3 with CD recovery capability. There was no mention of your new BOT3 Suite at my time of ordering. This is a royal rip off!! There is no way I'm buying into this. Do you think your consumers are that stupid?? Why would anyone in their right mind purchase a backup program without disaster CD recovery?? Go Figure!

[gaper1]

not sure how long ago you purchased BoT but you can get a refund for it within 30 days of your purchase per Roxio refund policy. That would be something you can do if you don't want BoT 3.