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program will not open

#1 User is offline   darlene help 

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Posted 23 October 2007 - 07:20 PM

Media 11 got installed on my computer by misstake, which caused a conflict with roxio. I uninstalled both roxio and media 11 and reinstalled roxio. My sound card now work properly but the error message I get when trying to open roxio is: The application has requested to terminate it in an unususal way. Ask support team for help. So please help. I have been using the program for about 4 or 5 years now and love it. I WANT IT BACK!!!!
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#2 User is offline   gi7omy 

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Posted 23 October 2007 - 07:35 PM

You may have to do a clean install and make sure all traces of EMC are removed and then try installing again, - read these instrucions in the Roxio KB

Also, make sure that not only is WMP11 removed but also Internet Explorer 7 if that ended up on your computer as well

This post has been edited by gi7omy: 23 October 2007 - 07:37 PM

If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

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#3 User is offline   Larry 

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Posted 23 October 2007 - 07:53 PM

Also, in case you missed the second one, there are 2 entries in add/remove programs for WMP 11 that need to come out. First the program, then the runtime update.
Larry
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#4 User is offline   darlene help 

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Posted 25 October 2007 - 07:41 PM

I have check all those things I did not have any of them, have done the clean uninstall and reinstal and repair. still no luck. Any other ideas, I would love to hear them.

QUOTE (Larry @ Oct 23 2007, 07:53 PM) <{POST_SNAPBACK}>
Also, in case you missed the second one, there are 2 entries in add/remove programs for WMP 11 that need to come out. First the program, then the runtime update.

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