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CD-Key or ID/code How to activate?

#1 User is offline   oliver1951 

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Post icon  Posted 30 October 2007 - 06:05 AM

I have downloaded Decoder 3.2.1 but am having problems trying to enter the CD-Key to activate it so i can play a DVD,i have the sad.gif code on my order @ billing information but when i enter it ,not valid is the reply can anyone please help.Am i entering the correct ID code?
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#2 User is offline   gaper1 

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Posted 30 October 2007 - 12:36 PM

You might want to contact support to validate that code you entered.
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#3 User is offline   oliver1951 

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Posted 30 October 2007 - 01:09 PM

QUOTE (gaper1 @ Oct 30 2007, 12:36 PM) <{POST_SNAPBACK}>
You might want to contact support to validate that code you entered.

I have tried all day to get Roxia to reply but to no avail,all the time customer support seem to be saying my ID/code is on the order andbilling invoice i have 3 numbers on it the customers number,the order number
and the CD-Key,i have tried them all seems to work.
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