3 replies to this topic

[Isake]

   Okay I had Roxio 7 on my Dell laptop.  I did not uninstall it before I loaded the Roxio 9 version (clueless).  I figured it out and I uninstalled both 9 & 7; put 9 back on and got key code verification issue.  I did the repair opt. in Add and Remove programs for anything that said Roxio and downloaded a MP3?? Decoder becuase the movies would play without volume (that worked for viewing movies).  Now I can't even open any 9 program at all; when you double click from desktop or from the start menu this programs will not open.  How do I get into the programs?

[james_hardin]

   Okay I had Roxio 7 on my Dell laptop.  I did not uninstall it before I loaded the Roxio 9 version (clueless).  I figured it out and I uninstalled both 9 & 7; put 9 back on and got key code verification issue.  I did the repair opt. in Add and Remove programs for anything that said Roxio and downloaded a MP3?? Decoder becuase the movies would play without volume (that worked for viewing movies).  Now I can't even open any 9 program at all; when you double click from desktop or from the start menu this programs will not open.  How do I get into the programs?

Follow the Clean Install procedures, here.

[catexan]

I have Easy Media Creator 9 each time I try to activate it I get Certificate File Missing or Corrupted.
I have used the Clean install program 3 times and have reinstalled Creator 9 and I still get the same message.
Is there anyone that knows of a fix? I'm beginning to thank I have wasted my money .

[Lackrajh]

I am very frustrated.  I installed Roxio Media Creator four times.  The first and second time I got the "Certification" problem error.  I carefully followed the "uninstall instructions".  I cleared the registry etc.  I re-installed the Roxio 9 again.  I got no responsen that time when I tried to run the software.  This time I am getting the error message - "The instruction at "0x001abcba" referenced memory at "0x00000000".  The memory could not be read.  Click on ok to terminate the program.  Contact the software manufacturer.