[JasonA]

Hello I get this error message every time i exit Roxio EMC9 version 9.1 (This started happening right after i Updated from version 9.0) I am running Vista home premium 32 bit on my laptop computer. Brand new Dual core 1.7 Ghz computer with 2 GB ram. I allready tryed the repair option but with no avail. Here are the error details :
Log Name: Application
Source: Application Error
Date: 11/11/2007 4:09:28 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JasonA-PC
Description:
Faulting application Roxio_Central33.exe, version 3.50.5.0, time stamp 0x460460dd, faulting module CDDBUIRoxio.dll, version 2.4.1.5, time stamp 0x44854fe5, exception code 0xc0000005, fault offset 0x00003435, process id 0x21c, application start time 0x01c8244284f0e587.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-11-11T09:09:28.000Z" />
<EventRecordID>4755</EventRecordID>
<Channel>Application</Channel>
<Computer>JasonA-PC</Computer>
<Security />
</System>
<EventData>
<Data>Roxio_Central33.exe</Data>
<Data>3.50.5.0</Data>
<Data>460460dd</Data>
<Data>CDDBUIRoxio.dll</Data>
<Data>2.4.1.5</Data>
<Data>44854fe5</Data>
<Data>c0000005</Data>
<Data>00003435</Data>
<Data>21c</Data>
<Data>01c8244284f0e587</Data>
</EventData>
</Event>

This post has been edited by JasonA: 11 November 2007 - 01:13 AM

[Frelon]

I've got the same problem and then some. I've contacted email customer support and they ran me through a list of pre-decided fixes (update drivers, disable start-up programs and uninstall/ clean reinstall). All did not work. Thier response now is to IGNORE ME!!!. Good luck getting a response.

This post has been edited by Frelon: 24 November 2007 - 08:31 PM