1 reply to this topic

[JasonA]

Hello I get this error message every time i exit Roxio EMC9 version 9.1 (This started happening right after i Updated from version 9.0) I am running Vista home premium 32 bit on my laptop computer. Brand new Dual core 1.7 Ghz computer with 2 GB ram. I allready tryed the repair option but with no avail. Here are the error details :
Log Name:      Application
Source:        Application Error
Date:          11/11/2007 4:09:28 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JasonA-PC
Description:
Faulting application Roxio_Central33.exe, version 3.50.5.0, time stamp 0x460460dd, faulting module CDDBUIRoxio.dll, version 2.4.1.5, time stamp 0x44854fe5, exception code 0xc0000005, fault offset 0x00003435, process id 0x21c, application start time 0x01c8244284f0e587.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2007-11-11T09:09:28.000Z" />
    <EventRecordID>4755</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JasonA-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Roxio_Central33.exe</Data>
    <Data>3.50.5.0</Data>
    <Data>460460dd</Data>
    <Data>CDDBUIRoxio.dll</Data>
    <Data>2.4.1.5</Data>
    <Data>44854fe5</Data>
    <Data>c0000005</Data>
    <Data>00003435</Data>
    <Data>21c</Data>
    <Data>01c8244284f0e587</Data>
  </EventData>
</Event>

Edited by JasonA, 11 November 2007 - 01:13 AM.

[Frelon]

I've got the same problem and then some. I've contacted email customer support and they ran me through a list of pre-decided fixes (update drivers, disable start-up programs and uninstall/ clean reinstall). All did not work. Thier response now is to IGNORE ME!!!. Good luck getting a response.

Edited by Frelon, 24 November 2007 - 08:31 PM.