8 replies to this topic

[originalbob]

system setup is a dell dimension 9150-mydvd was bundled with machine which runs windows xp mce.
dvd burning software has run happily until last few days when video from avi files transcodes and imports, but mydvd cancels audio transcoding and shuts down.Have tried reinstall of software but problems persist.
DVD Rw drive is a philips dvd+rw dvd8701-don't know whether this is linked but have also noticed that autoplay for dvds/cds is not operational.Anybody have any similiar experiences and any solutions out there?

[ogdens]

system setup is a dell dimension 9150-mydvd was bundled with machine which runs windows xp mce.
dvd burning software has run happily until last few days when video from avi files transcodes and imports, but mydvd cancels audio transcoding and shuts down.Have tried reinstall of software but problems persist.
DVD Rw drive is a philips dvd+rw dvd8701-don't know whether this is linked but have also noticed that autoplay for dvds/cds is not operational.Anybody have any similiar experiences and any solutions out there?

Check with Dell it is their OEM software. Go here  http://www.dellcommunity.com/supportforums...=0&nav=true   and see if any other users of this OEM software have the same problem.

[originalbob]

system setup is a dell dimension 9150-mydvd was bundled with machine which runs windows xp mce.
dvd burning software has run happily until last few days when video from avi files transcodes and imports, but mydvd cancels audio transcoding and shuts down.Have tried reinstall of software but problems persist.
DVD Rw drive is a philips dvd+rw dvd8701-don't know whether this is linked but have also noticed that autoplay for dvds/cds is not operational.Anybody have any similiar experiences and any solutions out there?

Have had extednded phone conversations with dell uk tech support who frankly don't have a clue as to what's going on, to the extent of directing me to website for non-existent drive firmware upgrades.have also emailed roxio/sonic product support requesting advice-they haven't even bothered to respond.Hence the question and request for help.Another dvd creation program downloaded for free runs happily but more slowly.
dell website is full of problems with this particular dvd-rw drive, but none particular to this specific case.Easy emough to palm users off to the likes of dell, but how about a constructive suggestion other than the obvious?

Edited by originalbob, 16 November 2007 - 07:56 AM.

[lynn98109]

Was the other burning program downloaded before or after you started havig problems with MyDVD?

Lynn

[originalbob]

Was the other burning program downloaded before or after you started havig problems with MyDVD?

Lynn

Thanks lynn-
other burning program was downloaded after problems first appeared.works just fine.Re-installed my DVD earlier today-exactly the same probles being exhibited as per the above.Flummoxed!

[lynn98109]

When an OEM [Original Equipment Mfgr] contracts to use an OEM Version of a program (which usually is different than the main Version, usually because things have been removed), they also accept the responsibility to support it.

However, if it had been working well and suddenly isn't, the likliest problem is some change - update, upgrade, new software, new hardware - is the cause.

Did you make any changes between the last time it worked correctly and when it quit working correctly, aside from the burning program added after the problem started?

Lynn

[originalbob]

When an OEM [Original Equipment Mfgr] contracts to use an OEM Version of a program (which usually is different than the main Version, usually because things have been removed), they also accept the responsibility to support it.

However, if it had been working well and suddenly isn't, the likliest problem is some change - update, upgrade, new software, new hardware - is the cause.

Did you make any changes between the last time it worked correctly and when it quit working correctly, aside from the burning program added after the problem started?

Lynn

Only thing I can think of is upgraded Windows media player from vesrion 10 to 11-however, rolled it back again after problem developed without any effect.no other new software/hardware has been installed.

[lynn98109]

WinPlayer 11, like Internet Explorer 7, is from Vista, and tends to "break" a lot of WinXP compatible programs.

With WinPlayer 11 removed, if you try a reinstall of the program that will very likely fix it.

Lynn

[ogdens]

Only thing I can think of is upgraded Windows media player from vesrion 10 to 11-however, rolled it back again after problem developed without any effect.no other new software/hardware has been installed.

FYI

Instructions for IE 7 and WMP 11 roll back.

http://forums.support.roxio.com/index.php?...2&hl=wmp+11