3 replies to this topic

[Smokemangrp]

1st of all I’m not sure what product I have. The help about says Roxio Creator DE v9 but I don’t see DE listed anywhere on the website.

I use Vista Home Premium and want to copy my documents to a DVD. I use ‘data / data disk / add data / add folder’ then select documents. Then I get a message “one or more of your selected files could not be added to the project” and it stops. It does not say what file has a problem, what the problem is and it does not continue with the other files. At this point it is worthless to me. Anyone know how I fix this?

Edited info:
On further review the problem might be the folders that Vista creates for compatibility purposes. I added each folder in my documents, one by one. The only problems I had were the compatibility folders: My Music, My Pictures, My Videos.

I do have admin privileges so it should not be a security problem.

Edited by Smokemangrp, 01 December 2007 - 03:30 PM.

[gi7omy]

First of all - 'DE' is Dell Edition - a cut down OEM supplied by Dell

If you can, set the properties in My Documents to 'show hidden files and folders' - you may have some that can't be copied but that way you should be able to see them

[Smokemangrp]

First of all - 'DE' is Dell Edition - a cut down OEM supplied by Dell

If you can, set the properties in My Documents to 'show hidden files and folders' - you may have some that can't be copied but that way you should be able to see them

Yes, it is a Dell version, thanks.

I have configured all folders to 'show hidden files and folders' and I do see these 3 problem folders. However, if I try to open them I get a ' XYZ is not accessible ... access is denied" message. I have admin rights but can not open any of these Vista compatible (shortcut) folders. So now I'm thinking this isn't a EMC problem but all other Vista users must have had the same problem. Can anyone tell me how to get past the security issue?

Also, shouldn't EMC at least tell me what file or folder it has problems with instead of just puking and stopping. Is there a way to say 'add my documents' folder but excluse these shortcut folders?

[gi7omy]

Try adding the contents of the folder - then remove the problem ones from the set, or do a selective pick - select the ones you want and drag them into the window