Help
Roxio Community
I purchased Roxio 10 on line & downloaded it, however while trying to install it I keep getting this error message: You must install Roxio Easy Media Creator 10 before installing the content.
What do I do to get beyond this point so I can use the product?
Page 1 of 1
Trouble installing Roxio 10 error message while trying to install
#2
- Digital Guru
-
- Group: Digital Guru
- Posts: 15,915
- Joined: 04-January 06
- Gender:Male
- Location:Redlands, California
Posted 01 December 2007 - 05:03 PM
QUOTE (Devil Girl @ Dec 1 2007, 04:51 PM) <{POST_SNAPBACK}>
I purchased Roxio 10 on line & downloaded it, however while trying to install it I keep getting this error message: You must install Roxio Easy Media Creator 10 before installing the content.
What do I do to get beyond this point so I can use the product?
What do I do to get beyond this point so I can use the product?
Based on what you have said in your post, my best guess is that you are trying to install the "Content" portion of your program first. You need to install the "Program" download first, then reboot and then install the Content portion. Your download should have included both the "Program" portion and also the "Contents" portion.
Frank...
REDWAGON
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
#3
- Newbie
-
- Group: Members
- Posts: 2
- Joined: 01-December 07
Posted 01 December 2007 - 05:06 PM
I actually didn't choose what I was installing. I saved the product to my desk top as recommended & then I clicked on it to instal...... Is there something else that I should be doing? I'm obviously not very good at this. In fact this is my first time in a "forum" so I don't even know if I'm doing this right.
This post has been edited by Devil Girl: 01 December 2007 - 05:16 PM
#4
- Rookie
-
- Group: Members
- Posts: 33
- Joined: 06-September 07
Posted 01 December 2007 - 05:57 PM
QUOTE (Devil Girl @ Dec 1 2007, 05:06 PM) <{POST_SNAPBACK}>
I actually didn't choose what I was installing. I saved the product to my desk top as recommended & then I clicked on it to instal...... Is there something else that I should be doing? I'm obviously not very good at this. In fact this is my first time in a "forum" so I don't even know if I'm doing this right.
If you just purchased the download, you can go back and download the PROGRAM file. Don't wait to long or they will shut it off on you.
#5
- Digital Guru
-
- Group: Digital Guru
- Posts: 15,915
- Joined: 04-January 06
- Gender:Male
- Location:Redlands, California
Posted 01 December 2007 - 07:34 PM
QUOTE (Devil Girl @ Dec 1 2007, 05:06 PM) <{POST_SNAPBACK}>
I actually didn't choose what I was installing. I saved the product to my desk top as recommended & then I clicked on it to instal...... Is there something else that I should be doing? I'm obviously not very good at this. In fact this is my first time in a "forum" so I don't even know if I'm doing this right.
First, don'r worry about how you are doing on the forum--You're doing fine.
That's good that you saved the downloads to your desktop. Keep them there and after you have installed the program and content portions, you can use the program to burn the downlaods to a disc so you will always have it in case something else happens.
What programs did you download ? I assume you downloaded it directly from the Roxio website. What is the name of the file or files that you downloaded ? If it was just one file, the "Content" portion of the program (Thats the part that has all the templates and other usefull files you use with the program) was included with the download and one you install, it should install the entire program.
If the downlaod is still on your desktop, just right click on the file and then click on "OPEN". It should be an "executable" file that will start the installation.
Frank...
REDWAGON
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
#6
- Newbie
-
- Group: Members
- Posts: 1
- Joined: 05-December 07
Posted 05 December 2007 - 11:46 AM
I have the same problem exactly, can you explain step by step how can we do that.
Thansk
Thansk
This post has been edited by Hamadto: 05 December 2007 - 11:48 AM
#7
- Digital Guru
-
- Group: Digital Guru
- Posts: 19,289
- Joined: 04-January 06
- Gender:Male
Posted 05 December 2007 - 07:02 PM
QUOTE (Hamadto @ Dec 5 2007, 01:46 PM) <{POST_SNAPBACK}>
I have the same problem exactly, can you explain step by step how can we do that.
Thansk
Thansk
1. Click on the Program exe file, and install.
2. Reboot.
3. Click on the Content exe file, and install.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#8
- Digital Master
-
- Group: Members
- Posts: 2,890
- Joined: 25-March 06
Posted 06 December 2007 - 01:49 PM
QUOTE (grandpabruce @ Dec 5 2007, 09:02 PM) <{POST_SNAPBACK}>
1. Click on the Program exe file, and install.
2. Reboot.
3. Click on the Content exe file, and install.
2. Reboot.
3. Click on the Content exe file, and install.
The easiest way to make sure you can do this is to choose to save your download, not to automatically run it once it has been downloaded. Somenone in my family (who will rename nameless lest I be shunned) often choose the wrong option for this step
#9
- Newbie
-
- Group: Members
- Posts: 3
- Joined: 28-June 09
Posted 28 June 2009 - 12:06 PM
QUOTE (John at Roxio @ Dec 6 2007, 01:49 PM) <{POST_SNAPBACK}>
The easiest way to make sure you can do this is to choose to save your download, not to automatically run it once it has been downloaded. Somenone in my family (who will rename nameless lest I be shunned) often choose the wrong option for this step
I am having the same prob. I D/L'ed the content first and got the error. When I went to the D/L site...I do see 2 download buttons, but one isn't labelled at all...nor does it say you will need both huge files so its very confusing
I Ranted, But I Decided Not To Come Back And Let You Know That I Overcame My Big User Error And Got Everything Squared Away.
#10
- Digital Guru
-
- Group: Digital Guru
- Posts: 13,049
- Joined: 04-January 06
- Gender:Male
- Location:Lucknow, Ontario, Canada
Posted 28 June 2009 - 12:38 PM
QUOTE (FoxK @ Jun 28 2009, 04:06 PM) <{POST_SNAPBACK}>
I am having the same prob. I D/L'ed the content first and got the error. When I went to the D/L site...I do see 2 download buttons, but one isn't labelled at all...nor does it say you will need both huge files so its very confusing
Where are you getting this Easy Media Creator 10 download from?
This post has been edited by ogdens: 28 June 2009 - 12:40 PM
Share this topic:
Page 1 of 1