14 replies to this topic

[Jaybird]

Hello I am having an issu that i understand had been posted before but the dates seemed to be old i was wondering if there has been a fix to this issue or not I have a brand new laptop running vista home premium and when i double click on the icon to start roxio emc9 suite I just get the error message roxio had stopped working .......... then i close that window and thats it. but thats while im not connected to the internet when i connect it works just fine....ODD...

[Larry]

This is something that has been reported only happening with some of the OEM supplied versions. It does not happen with any of the retail versions. Any "fix" would need to come from the supplier of the OEM version you have, which would be where you got the pc from (HP, Dell, etc...)

[Jaybird]

This is something that has been reported only happening with some of the OEM supplied versions. It does not happen with any of the retail versions. Any "fix" would need to come from the supplier of the OEM version you have, which would be where you got the pc from (HP, Dell, etc...)

I bought it from best buy EMC9 that is there was no pre installed software from Roxio on my pc when i bought it could it have something to do wtih regestering it because i havent done that yet

Edited by Jaybird, 10 December 2007 - 09:27 AM.

[Larry]

I bought it from best buy EMC9 that is there was no pre installed software from Roxio on my pc when i bought it could it have something to do wtih regestering it because i havent done that yet

I wouldn't think so, but it can't hurt to try that. I f that doesn't help, you could try a "clean install" following the appropriate KB article.


*** CLEAN INSTALL LINKS ****
XP:  http://kb.roxio.com/content/kb/Creator/000086CR
Vista:  http://kb.roxio.com/content/kb/Creator/000127CR

[Jaybird]

OK I just completed the clean install instructions thouroughly and now i am trying to reinstall the program but now i get the error that the cd key i entered is not valid but i assured that ikeyed in the correct keys

[Larry]

Usually following the "clean install" instructions should remove enough not to cause that to happen. But since it is, this KB article covers that problem, provided you did use the correct key this time around.
http://kb.roxio.com/content/kb/Creator/000116CR

[Jaybird]

OK Thanks trying that now, well it worked and im installing the "BOXED VERSION" I'll let you know how this goes you have been a great help so far oh i hope it doesnt make any difference now but it is EMC9 SUITE

Edited by Jaybird, 10 December 2007 - 10:35 AM.

[Jaybird]

OK I am here to regretfully say that i am having the same problem that i was having before ...... isnt there some update for emc9 for vista its like version 9.1 or something? maybe ill try that

[Beerman]

OK I am here to regretfully say that i am having the same problem that i was having before ...... isnt there some update for emc9 for vista its like version 9.1 or something? maybe ill try that

Update link

[Jaybird]

THANX I think this is my last hope to get this to work for something that everyone says this isnt supposed to happen with............lol

[grandpabruce]

THANX I think this is my last hope to get this to work for something that everyone says this isnt supposed to happen with............lol

Make sure that you don't have any of the Roxio programs running at start up.  If you do, disable them, and in XP, it is through msconfig.  I don't know what you have to do with Vista, but other folks, who use Vista, will be able to tell you.

[Jaybird]

Make sure that you don't have any of the Roxio programs running at start up.  If you do, disable them, and in XP, it is through msconfig.  I don't know what you have to do with Vista, but other folks, who use Vista, will be able to tell you.

Thanks I'll make sure i do that i know how to get to msconfig..

OK everything seems to be working it sucessfully updated to EMC 9.1.075 but now the err message instead of coming up when i try to open the program now comes up when i close the program!!!!!

Edited by Jaybird, 10 December 2007 - 12:25 PM.

[Larry]

Thanks I'll make sure i do that i know how to get to msconfig..

OK everything seems to be working it sucessfully updated to EMC 9.1.075 but now the err message instead of coming up when i try to open the program now comes up when i close the program!!!!!

Can you post what the error message is exactly.

[Jaybird]

Roxio Creator Has Stopped Working

Windows Is Checking For A Solution to the problem

A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

Log Name:      Application
Source:        Application Error
Date:          12/11/2007 9:53:37 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JasonA-PC
Description:
Faulting application Roxio_Central33.exe, version 3.50.5.0, time stamp 0x460460dd, faulting module CDDBUIRoxio.dll, version 2.4.1.5, time stamp 0x44854fe5, exception code 0xc0000005, fault offset 0x00003435, process id 0x880, application start time 0x01c83c054ecacf78.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2007-12-11T14:53:37.000Z" />
    <EventRecordID>7306</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JasonA-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Roxio_Central33.exe</Data>
    <Data>3.50.5.0</Data>
    <Data>460460dd</Data>
    <Data>CDDBUIRoxio.dll</Data>
    <Data>2.4.1.5</Data>
    <Data>44854fe5</Data>
    <Data>c0000005</Data>
    <Data>00003435</Data>
    <Data>880</Data>
    <Data>01c83c054ecacf78</Data>
  </EventData>
</Event>

[Jaybird]

This is a completly different problem now so im going to post a newthread...