[rosindabow]

I just upgraded to Toast 8 and have noticed a serious audio problem. It is adding a high end noise to my audio tracks. This is original material so I cannot share it with the general public but this is what happens. I finished mixing four new tracks and was doing a test pressing. I played it back and noticed this high end sizzle that I did not notice while mixing. I though it was something I did so I went back in and re-mixed the material. I double-checked to make sure that it sounded pristine - which it does. Once again I put it into a playlist in Toast 8,03 and once again, I got the high end noise. I performed a test by opening the file with Quicktime - they are perfect. No sizzle, high end clear as a bell. I tried it one last time in Toast and same thing. Since my original file was an .aiff stereo de-interleaved file, I converted it into a stereo interleaved file, but no change. I burnt a CD thinking that maybe the noise was only occurring during playback - no such luck - it gets burnt to the CD. The only thing I just noticed is that there is an option in Toast to "dither" the track. I just turned it off and will try opening my original files tomorrow and attempting to load them in with dither off.

Has anyone else experienced this problem?

By the way, I'm running a Mac dual G5, system OS X 10.4.11, with plenty of memory.

Thanks.

[rosindabow]

Hey John at Roxio - how about chiming in? You moved a post to the head of the list that was all positive and about how wonderful Toast is. How about addressing my major problem?

[rosindabow]

Updating. I turned off the dither with no change. I just opened my music in iTunes and they play back and burn perfectly. This is original material. I've never had a problem with either Toast or before that, Jam. Not sure what is going on. The beauty of Toast (and prior to that: Jam) was the capability to add files from any format and have them played and burned as if they were all in the same format. Something has changed radically and i cannot figure out what it is. Is anyone else having similar problems?

[rosindabow]

Some other things I've tried.... I just trashed everything I have associated with Jam and Toast (versions 6 and 8) including preferences and anything else I could find. I used Disk Utility to repaired my preferences and re-started my Mac. I just installed Jam 6.03 and it does NOT work at all. It's like it's not talking to the system. By the way, I am running system 10.4.11. Did the same with Toast 8 with no luck.

[rosindabow]

Some other things I've tried.... I just trashed everything I have associated with Jam and Toast (versions 6 and 8) including preferences and anything else I could find. I used Disk Utility to repaired my preferences and re-started my Mac. I just installed Jam 6.03 and it does NOT work at all. It's like it's not talking to the system. By the way, I am running system 10.4.11. Did the same with Toast 8 with no luck.

I guess I'm writing my own string here...no one else seems to have had a problem.

My gut tells me that the problem lies somewhere with the digital sync. I have been a composer for many years and these sounds are very much like the ones we got early on when something in the studio wasn't slaved to a master word clock. The fact that files play back on quicktime leads me to believe that there is an issue between Toast 8 and OS X software.

I will keep on but in the meantime, I am beginning a search for a suitable alternative to Toast.

[tsantee]

I guess I'm writing my own string here...no one else seems to have had a problem.

My gut tells me that the problem lies somewhere with the digital sync. I have been a composer for many years and these sounds are very much like the ones we got early on when something in the studio wasn't slaved to a master word clock. The fact that files play back on quicktime leads me to believe that there is an issue between Toast 8 and OS X software.

I will keep on but in the meantime, I am beginning a search for a suitable alternative to Toast.

keep in touch with freshburn as he's the most able to troubleshoot this.

[freshburn]

What are the exact specs on the file?

[sequence1]

I am also a composer who tried burning a song in Toast 8 yesterday. Same annoying problem.
I have used Toast and Jam for EVER and never, ever, ever had this problem.

I saved the file as AIFF 48kHz, as I always have.

When I burn it from iTunes, no problem whatsoever.

iTunes is free. Toast cost me about $100.

something does not seem right, does it Roxio people.....

Mac G5 dual Power PC

[freshburn]

What's the sample rate and what software were the files created with?

This post has been edited by freshburn: 13 December 2007 - 10:49 AM

[John at Roxio]

Hey John at Roxio - how about chiming in? You moved a post to the head of the list that was all positive and about how wonderful Toast is. How about addressing my major problem?

FYI, I don't drop in every day. I also don't move every nice post to the top.
I think the other questions posed so far are valid so I will let this thread run its course.

[rosindabow]

What's the sample rate and what software were the files created with?

Sorry, I got busy and did not check back in on my thread for a minute.... The files that are giving me problems are all 48k, 24 bit, AIFF mixed in a Pro Tools environment on a Mac. I've actually played back files that are originally 44.1k and they seem to be okay. But let me be clear. I've never had a problem mixing 48k with 44.1, 24 bit and 16 bit, and stereo interleaved and de-interleaved files. I also mix on Digital Performer and Logic as well as Pro Tools depending on the project - all of which have never caused Toast to even hiccup. That is one of the selling points of Toast for me. There seems to be something not working quite right. By the way, I got an email response form my Roxio technical care email. They asked me for some more information which I provided and I haven't heard anything more - that was Thursday. Any help would be greatly appreciated. Thanks.

This post has been edited by rosindabow: 15 December 2007 - 12:35 AM

[freshburn]

I've tried several different files, both 32 bit 48khz and 16 bit 48khz and couldn't see the problem. I'll try to make some files with your specs and try it. I wouldn't be surprised if there was a problem, but I think it's probably related to ProTools files and Toast and not a general problem.

I suggest contacting John at Roxio who posts on the forums and get him a sample file that has the problem. It can be very short, maybe 10 seconds and it could then be tested.

If you could post a file for us on the forum to try, that would help also.

[rosindabow]

I've tried several different files, both 32 bit 48khz and 16 bit 48khz and couldn't see the problem. I'll try to make some files with your specs and try it. I wouldn't be surprised if there was a problem, but I think it's probably related to ProTools files and Toast and not a general problem.

I suggest contacting John at Roxio who posts on the forums and get him a sample file that has the problem. It can be very short, maybe 10 seconds and it could then be tested.

If you could post a file for us on the forum to try, that would help also.

How much time do you need? If I can post 10 seconds here, I would do it but I wouldn't feel comfortable posting anything longer than that as this is original, soon-to-be released material. Thanks

[rosindabow]

How much time do you need? If I can post 10 seconds here, I would do it but I wouldn't feel comfortable posting anything longer than that as this is original, soon-to-be released material. Thanks

I have another interesting piece of information to add to this string. Now my copy of Jam 6 is no longer functioning correctly. The problem lies with 48k files. These files can be files created anywhere. So far I've tested files created in Pro Tools as well as Digital Performer - neither work. Even stranger is that my system is currently being clocked to 48K, not 44.1k, and I would assume that if there were a clocking issue, it would be the other way around. Meaning, that I would be having problems with 44.1k files, not 48k files because my clock rate is set to 48K. When I import the 44.1k files, they sound perfect - they are at the correct pitch and speed. The way Toast has always worked is that it didn't matter what clock rate I had coming into my system, it always played files correctly.
One other thing - iTunes and Quicktime are still playing everything right. Not sure what to try next... any ideas?

This post has been edited by rosindabow: 16 December 2007 - 05:17 PM

[rosindabow]

Here's something else... I re-started my system at 44.1k and the 48k files still will not play. 44.1k files play right. This might be an Apple/Roxio issue. Somehow, it seems to me, unless I'm missing something, that the new OS X, 10.4.11 is not communicating with Roxio correctly. And, just to be sure, I tried this out on my laptop, Jam 6, with the same results. The laptop has no external clocking, not connected to anything, and I had the same digital noise occur. The one major thing that is different is the OS. Is there some way to get Apple involved? Is this happening to anyone else?

[freshburn]

So just to make sure, this is both playback and when burning? The burned CD also has the noise on the stereo correct?

I can't reproduce the problem. I've created 24bit 48kHz files, but it plays fine.

I just need a 10 second clip of anything that has the problem. If you have something that you can post, it would help. It could be system related also. Have you tried adjusting the Sound Output settings in the Toast prefs?

[rosindabow]

So just to make sure, this is both playback and when burning? The burned CD also has the noise on the stereo correct?

I can't reproduce the problem. I've created 24bit 48kHz files, but it plays fine.

I just need a 10 second clip of anything that has the problem. If you have something that you can post, it would help. It could be system related also. Have you tried adjusting the Sound Output settings in the Toast prefs?

The answer to both of your questions is yes. The digital noise is burnt to the CD as well. I checked it on an external audio system to confirm. I checked the settings in both Toast 8 and Jam and they seem to be right.
How can I get you the sound file?
Thanks.

This post has been edited by rosindabow: 17 December 2007 - 03:58 PM

[freshburn]

I sent you a private message of where to send the file. Thanks.

[Fargone]

Find out anything? I've been following this thread with a similar issue. I've yet to try a 44.1 clip, but all of my audio discs have been from 48kHz .wav sources burned from a Pro Tools bounce. The audio is fine if burnt by other means (Waveburner for example). The audio CDs I've burned lately have all had some static in them that shouldn't be there.

[freshburn]

Toast 8.0.3 requires QT 7.3 or above. If you have Toast 8.0.1 and QT 7.3, you'll get static.