97 replies to this topic

[tsaudeng]

yeah, what he said.  didn't test Toast 6 but i could only guess that with QT 7.3.x it would still be bad.  you gotta go back to QT 7.2 or earlier.  that means reinstalling OS X AFAIK (would love to learn otherwise).

Here's the issue. Using 48kHz audio files to make an audio CD results in corrupted audio.

Toast 8.03 - the sample rate conversion is broken. Period.

Toast 7 through 8.01 - the sample rate conversion only works when using QuickTime versions up to 7.2.

I don't think anybody has tested with Toast 6.

[rosindabow]

yeah, what he said.  didn't test Toast 6 but i could only guess that with QT 7.3.x it would still be bad.  you gotta go back to QT 7.2 or earlier.  that means reinstalling OS X AFAIK (would love to learn otherwise).

What do you mean by "OS X AFAIK?"  I assume one would have to go back to an earlier version of OS X, one that was compatible with QT 7.2 or earlier?  That would seem to be almost an impossibility.  Ugh.

[freshburn]

You can run an archive and install and get back to QT 7.x something.  Then you can just update to the version of QT that works.  QT has a known bug with audio conversion and Apple is aware of it.

[ProsTools]

What do you mean by "OS X AFAIK?"

AFAIK

[chasbo]

I have a huge library of studio music that no longer can be trusted, due to Roxio.
On the other hand I don't think this problem is just a Roxio problem.
All this occurred for me after I upgraded to OS X 10.4.11.
I dumped OS X 10.4.11 System and reinstalled my original OS X 10.4.3 and that eliminated the use of Quicktime 7.3.1 and iTunes 7.4.2.
For us at our studios, the old version of Roxio 7.1 works fine with clarity.
Just a note, my underlings complained about the reinstalls of all our Adobe CS2 and Acrobat software.
Its a decision, a bit of work versus having the clarity in our CDs.
For now we can work around Quicktime and iTunes, but definitely NO Roxio 8 here any time soon.

If they think this is effecting a few, I don't believe it.
I'll be following this post very closely.

[freshburn]

Chabo does this have anything to do with the dithering being on in Toast 8?

[freshburn]

Now that QT 7.4 has been released, I suggest trying it to see if there is any change.

[dunce3000]

I just upgraded to Toast 8 and have noticed a serious audio problem.  It is adding a high end noise to my audio tracks. This is original material so I cannot share it with the general public but this  is what happens.  I finished mixing four new tracks and was doing a test pressing.  I played it back and noticed this high end sizzle that I did not  notice while mixing.  I though it was something I did so I went back in and re-mixed the material.  I double-checked to make sure that it sounded pristine - which it does.  Once again I put it into a playlist in Toast 8,03 and once again, I got the high end noise.  I performed a test by opening the file with Quicktime - they are perfect.  No sizzle, high end clear as a bell.  I tried it one last time in Toast and same thing.  Since my original file was an .aiff stereo de-interleaved file, I converted it into a stereo interleaved file, but no change.  I burnt a CD thinking that maybe the noise was only occurring during playback - no such luck - it gets burnt to the CD.  The only thing I just noticed is that there is an option in Toast to "dither" the track.  I just turned it off and will try opening my original files tomorrow and attempting to load them in with dither off.

Has anyone else experienced this problem?

By the way, I'm running a Mac dual G5, system OS X 10.4.11, with plenty of memory.

Thanks.

\


I have the same problem with DP4 48kaaif files are distorted. It is not there on any other file type.  Only 48k. It is digital distortion. This is with 8.0.3 and qt 7.03 All the latest updates. It is a quicktime update that messed with everything As soon as i did the 10.4.11 updates Final Cut Express and toast died.  It is not protools related.

[dunce3000]

You can run an archive and install and get back to QT 7.x something.  Then you can just update to the version of QT that works.  QT has a known bug with audio conversion and Apple is aware of it.

Hopefully this means a patch soon. What a drag all this updating crap. How's about making a product that is good for more than a few months. Do we really need all these poor attempts at upgrades. They cost us more than they are worth.  Computers are so worthless when it gets like this.

[dunce3000]

yeah, what he said.  didn't test Toast 6 but i could only guess that with QT 7.3.x it would still be bad.  you gotta go back to QT 7.2 or earlier.  that means reinstalling OS X AFAIK (would love to learn otherwise).

Toast 6 has the same issue after the 10.4.11 update. That is why i bought toast 8 only to have the same problem. Come on companies....work together.  I think Roxio does not want us contacting tech as it never loads the tech page for me on any computer. It;s loaded 2 out 30 times i've tried. Does anything computer related work in the world anymore???

[dunce3000]

I have a huge library of studio music that no longer can be trusted, due to Roxio.
On the other hand I don't think this problem is just a Roxio problem.
All this occurred for me after I upgraded to OS X 10.4.11.
I dumped OS X 10.4.11 System and reinstalled my original OS X 10.4.3 and that eliminated the use of Quicktime 7.3.1 and iTunes 7.4.2.
For us at our studios, the old version of Roxio 7.1 works fine with clarity.
Just a note, my underlings complained about the reinstalls of all our Adobe CS2 and Acrobat software.
Its a decision, a bit of work versus having the clarity in our CDs.
For now we can work around Quicktime and iTunes, but definitely NO Roxio 8 here any time soon.

If they think this is effecting a few, I don't believe it.
I'll be following this post very closely.

We are all suffering. You are not the only one. I don't think they care as long as we give them our hard earned money.

[castlebury]

I tried the new version of QT 7.4 and still get the same issues with 48k files exported from Digital Performer 5.13 on OX 10.5.1.  I was hopeful but alas there was no change.  I just can't believe that there is not a more overt attempt to fix this problem.  This is a serious issue for anyone let alone those of us in the industry who need this to do our jobs....  Not happy about upgrading to 8.0.3 thinking it would fix my problem not knowing I could have had the same experience with geeky noise for free.....     

[rosindabow]

Oh man...I was so looking forward to giving this a go tomorrow ... I had so much hope that maybe, just maybe the companies and the powers-that-be discussed the problem and had decided to put their collective heads together to come up with a fix.  But alas and alack - no.  I have not heard another word form Roxio since their tech response to me from about a week ago telling me that they were aware of the problem, they were working on it, and would let me know when they had come up with a solution.
I would like to contact Apple but I'm not sure how to go about doing it.  I posted this thread on the Apple support site: <http://discussions.apple.com/thread.jspa?threadID=1295147> with no luck.
Not sure what to do next.  There is a program from Apple that is part of Logic Studio called WaveBurner.  A friend of mine told me this works the same way that Toast used to work. See: <http://www.apple.com/logicstudio/utilities/>   I own Logic but i've never tried it - tomorrow that changes.
Any other thoughts or ideas, I'll post again.  Bummer.

[Fargone]

I've been using WaveBurner ever since this whole Toast issue.  It's a great program for what it is.  It's really a 'mastering' type program.  Which is nice, but i you don't want and/or need to do any more processing WaveBurner can be time consuming because it has to bounce all the files before you burn a disc.  

I want my Toast to work properly!

Hello?  Roxio?!?!?

[tsaudeng]

chasbo: We had to go through the same re-install work.

FWIW: We have found that Toast 8.01 burns fine from 48kHz source files with QT 7.2 and earlier.  

To recap what we've verified on our systems:

1) QT 7.3 and 7.3.1 cause bad distortion with Toast 7.x and 8.01 when burning 48kHz files to Audio CD.

2) There IS a problem burning 48kHz files to Audio CD with 8.03 REGARDLESS of QT version used.  the problem is not as evident as the issue above, but it's there.

have not yet tested QT 7.4

All this occurred for me after I upgraded to OS X 10.4.11.
I dumped OS X 10.4.11 System and reinstalled my original OS X 10.4.3 and that eliminated the use of Quicktime 7.3.1 and iTunes 7.4.2.
For us at our studios, the old version of Roxio 7.1 works fine with clarity.
...
For now we can work around Quicktime and iTunes, but definitely NO Roxio 8 here any time soon.

[tsaudeng]

dunce3000:
if you really are running QT 7.03 (and not 7.3), you should try to find an installer for Toast 8.01 or even 8.0.  There is definitely a problem with Toast 8.03 regardless of QT version used.

I have the same problem with DP4 48kaaif files are distorted. It is not there on any other file type.  Only 48k. It is digital distortion. This is with 8.0.3 and qt 7.03 All the latest updates. It is a quicktime update that messed with everything As soon as i did the 10.4.11 updates Final Cut Express and toast died.  It is not protools related.

[skip42]

I'm having a different, but maybe related problem. Using CD Spin Doctor I have a lot of success. But then a rumbling, echoing static will start up while I'm recording. I can't find any pattern to when it starts or how long it lasts. We're doing small storms around here, and there is a lot of static electricity around. I'm running Spin Doctor 4.0.2.333 and Mac OS X 5.1. Am I doing something wrong? Is Spin Doctor weather dependent? Anyone else have the same problem?

[rosindabow]

Anyone hear anything?  The silence is deafening...

[Fargone]

Anyone hear anything?  The silence is deafening...

Just noise from 48k files.  HELLO?Hello?_hello?

[Maikdoterra]

Hi im a Music Producer here on mexico and im using Protools 7.4 to do my music material, a G4 Mac with OSX 10.4.9 , Quicktime 7.4 and i have the same problem with Toast 8, i notice the same things you all are talking about here on the forum. But it seems to me that the problem its between Quicktime and Toast, i been doing upgrades from quicktime 7.2 until get to 7.4 and i notice some changes on toast, all about the ram cache. So i think the fact is that there´s a real problem for all of us who liked to use toast on our studios, cause, IT DID NOT WORK ANY MORE. And no body have an answer, cause this is the time of updates, so just wait until the next updates and use another program, sounds stupid but what else we can do. If any body finds a solution please post it here. Thanks ROXIO im loosing a LOT OF MONEY AND TIME.