5 replies to this topic

[mega blonde]

I got a new pc a while ago and it came with a roxio creator & MyDVD 9.0 DE disk.
After the installation, when i open up roxio home, there is no option for me to create a DVD. I looked at the programs installed and MyDVD DE isn't there
I have un installed  and re installed it making sure that the MyDVD box is checked before starting the installation, but still it doesn't install
Can anyone help me out as to how to get it installed??

Thanks

[james_hardin]

The "DE" stands for Dell Edition… You will have to contact Dell for that answer.

[SiriusHardware]

mega blonde, on 12 December 2007 - 10:53 PM, said:

I got a new pc a while ago and it came with a roxio creator & MyDVD 9.0 DE disk.
After the installation, when i open up roxio home, there is no option for me to create a DVD. I looked at the programs installed and MyDVD DE isn't there <img src="http://forums.support.roxio.com/public/style_emoticons/<#EMO_DIR#>/unsure.gif" style="vertical-align:middle" emoid="" border="0" alt="unsure.gif" />
I have un installed  and re installed it making sure that the MyDVD box is checked before starting the installation, but still it doesn't install <img src="style_emoticons/<#EMO_DIR#>/angry.gif" style="vertical-align:middle" emoid="" border="0" alt="angry.gif" />
Can anyone help me out as to how to get it installed??

Thanks <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="" border="0" alt="smile.gif" />

The original poster will have moved on by now but this is STILL a problem:

In my case a Dell 6400 came with Creator 9 DE including MYDVD9 preinstalled and also came with a Roxio Creator reinstall disc. The machine had to be completely flattened a while ago and the restore partition was damaged so it was not possible to restore from Dell's original image, so a clean install of XP had to be carried out.

When I got around to reinstalling Creator 9 DE from the installtion CD, everything appeared to go normally but upon entry to Creator Home, I found that Creator Home did not appear to know that MYDVD was installed - hence all video / DVD applications were missing from the menus in Creator - I watched the progress bar as the program was installing and it DID install MYDVD9.

Moreover, I can run MYDVD9 if I make a direct shortcut to it:
C:
-Program Files
--Roxio
---Roxio MyDVD DE
----VideoUI 9
-----MyDVD9.exe

If you have the same problem as the OP and myself and you just want to RUN MYDVD9 DE and you don't care how, try the above approach. However, I would prefer it if Roxio Tech support could tell us how to fix the broken menu links between Creator and MYDVD9.

Roxio, with respect, although the users of Creator 9 DE did not pay you for the program, I have no doubt that DELL did pay you to provide a cut-down version for them. It is disingenuous to suggest that Dell 'made' DE and are somehow responsible for fixing it. -You- made it for them. -You- supplied the install disc which fails to configure Creator Home correctly. How would anyone else be able to make a 'custom' version of Creator without the source code and / or your technical input?

Creator Home also provides you with an opportunity to advertise/offer the latest version of Creator to everyone that Dell gave a copy of DE to - an upgrade I would be more likely to purchase if I felt I was likely to receive friendly technical support from Roxio.

[ogdens]

SiriusHardware, on 09 December 2011 - 12:33 PM, said:

The original poster will have moved on by now but this is STILL a problem:

In my case a Dell 6400 came with Creator 9 DE including MYDVD9 preinstalled and also came with a Roxio Creator reinstall disc. The machine had to be completely flattened a while ago and the restore partition was damaged so it was not possible to restore from Dell's original image, so a clean install of XP had to be carried out.

When I got around to reinstalling Creator 9 DE from the installtion CD, everything appeared to go normally but upon entry to Creator Home, I found that Creator Home did not appear to know that MYDVD was installed - hence all video / DVD applications were missing from the menus in Creator - I watched the progress bar as the program was installing and it DID install MYDVD9.

Moreover, I can run MYDVD9 if I make a direct shortcut to it:
C:
-Program Files
--Roxio
---Roxio MyDVD DE
----VideoUI 9
-----MyDVD9.exe

If you have the same problem as the OP and myself and you just want to RUN MYDVD9 DE and you don't care how, try the above approach. However, I would prefer it if Roxio Tech support could tell us how to fix the broken menu links between Creator and MYDVD9.

Roxio, with respect, although the users of Creator 9 DE did not pay you for the program, I have no doubt that DELL did pay you to provide a cut-down version for them. It is disingenuous to suggest that Dell 'made' DE and are somehow responsible for fixing it. -You- made it for them. -You- supplied the install disc which fails to configure Creator Home correctly. How would anyone else be able to make a 'custom' version of Creator without the source code and / or your technical input?

Creator Home also provides you with an opportunity to advertise/offer the latest version of Creator to everyone that Dell gave a copy of DE to - an upgrade I would be more likely to purchase if I felt I was likely to receive friendly technical support from Roxio.

This is a user forum, not Tech support  (they can be reached here  http://www.roxio.com...rack=m_sup_home ).

Also, read this from Roxio,,,,,  http://rovicorp.forc...alse&lang=en_US

You must also remember that this version is well over 6 yrs old, so ANY support be it Roxio or Dell will be non existent unless you want to pay for it.

Edit

This may help you  http://www.roxio.com...upport/contact/

Edited by ogdens, 09 December 2011 - 02:26 PM.

[sknis]

No version of 9 is compatible with W7.  Also the latest versions of IE and WMP will kill 9 DE.  The current Dell version is Creator 10.X DE.   You did not indicate if your rebuild updated those Windows Os and applications.

Edited by sknis, 09 December 2011 - 02:45 PM.

[gi7omy]

As a further point, the DE edition was produced by Roxio, BUT to Dell's specifications.

One part of the agreement for any OEM software is the SUPPLIER provides tech support (in this case it's Dell and not Roxio)