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Roxio Easy Media Creator won't start on Dell 1420 Windows Vista Gives an error on trying to run Roxio Home

#1 User is offline   Sahil 

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Post icon  Posted 15 December 2007 - 01:52 AM

I have got a Dell 1420 customised.

The specs are:

Core 2 duo T7300 (2.0 Ghz 4mb Cache)
2 Gb RAM
160 Gb Hard drive
Winows Vista Home Premium (32 bit edition)

I installed Roxio on my laptop and try to start it. It attempts to start the application and I can even see the start up shot of Roxio Easy Media but then it gives an error somthing like

Couldnt start application: Unknown reason (Vista exactly says unknown reason)

When I look into the task manager I can see the roxio engine working but still it doesn't start. I have tried even installing the patch available for Dell customers on Roxio site

http://kb.roxio.com/content/kb/Creator/000131CR

but with still the same result, still the same error. mad.gif mad.gif

Can anyone help me out??

just to add its Roxio Easy Meadia Creator 9

Pleasssseeeeee help me out.
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#2 User is offline   james_hardin 

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Posted 15 December 2007 - 05:04 AM

You have Vista, you need to download and install the 9.1 update. Here

Leave 9.0 on there as the update needs to see it, then it will uninstall it and install 9.1.

And just to make sure, the EMC 9.0 must be the Retail version!!!. If it is an OEM version, you are out of luck.

This post has been edited by james_hardin: 15 December 2007 - 05:06 AM

Dell 8300 3.0ghz 1.5gb RAM 300gb & 200gb HDs
XP Pro/SP2
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#3 User is offline   Sahil 

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Posted 15 December 2007 - 05:41 PM

The label on my DVD reads Roxio Creator & MyDVD 9.0 DE. Do you think it will work? sad.gif sad.gif

Can someone who is a Dell customer help me out here? sad.gif sad.gif
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#4 User is offline   gi7omy 

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Posted 15 December 2007 - 06:46 PM

You can't apply the 9.1 patch to the Dell OEM version, sorry (it's for the full retail version)

Check with Dell to see if they have any patches on their website
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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#5 User is offline   Sahil 

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Posted 20 December 2007 - 04:21 AM

I have read somewhere about that registry hack. Do u knw if that wud work???? blink.gif
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#6 User is offline   james_hardin 

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Posted 20 December 2007 - 05:14 AM

QUOTE (Sahil @ Dec 20 2007, 07:21 AM) <{POST_SNAPBACK}>
I have read somewhere about that registry hack. Do u knw if that wud work???? blink.gif

Hack all you want, but don't whine about how long it takes to reformat your HD…
Dell 8300 3.0ghz 1.5gb RAM 300gb & 200gb HDs
XP Pro/SP2
NVIDIA GeForce4 MX 440 w/AGP8X
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#7 User is offline   Sahil 

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Posted 21 December 2007 - 12:18 AM

Ok so I believe James you are suggesting me not to do that. Maybe you can help me out as well then.....

Actually the error I got, I havnt seen anyone mention that. Can u tell me how to post an image here which is on my laptop so that I can post the screen shot of my error. (Coz the link for image I believe gives you option to post frm some other location on net)

Also another thing...

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Sonic\Registration\Roxio Easy Media Creator 9]
"RemindForNLaunches"=dword:00000005
"RemindAfter"=dword:00000003
"ShowRegistration"=dword:00000000
"ReminderCount"=dword:00000001
"Last"=dword:45035ef3


as mentioned in this registry hack.....the hack needs to be done in folder Easy Media Creator 9 bt in my laptop there is no such folder under the given path. Instead I get the folder Roxio Central

This post has been edited by Sahil: 21 December 2007 - 12:24 AM

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#8 User is offline   james_hardin 

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Posted 21 December 2007 - 04:04 AM

This seems to be a One Way thread. You ask questions, we try to answer. We as questions, you ask more…

We have no idea if you have an actual Retail version or an OEM. Until you can supply some info, there won't be any suggestions.
Dell 8300 3.0ghz 1.5gb RAM 300gb & 200gb HDs
XP Pro/SP2
NVIDIA GeForce4 MX 440 w/AGP8X
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