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Half Hearted response from support on Roxio ticket 492280

#1 User is offline   screenman 

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Posted 15 December 2007 - 10:15 PM

I posted a Capture video problem and was given a ticket number plus a request for me to run dxdiag and sumbit the results. Since the e-mail from Roxio was noreply I updated the ticket infowith the dxdiag run. No further reply from from Roxio except spam ads to my e-mail. Who in his right mind would buy anything else from an outfit like Roxio????
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#2 User is offline   james_hardin 

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Posted 16 December 2007 - 04:17 AM

Is this a Survey? In that case, I would!

But if you want some help from here, you are going to have to ask…

This post has been edited by james_hardin: 16 December 2007 - 04:19 AM

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#3 User is offline   sknis 

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Posted 16 December 2007 - 04:37 AM

QUOTE (screenman @ Dec 16 2007, 12:15 AM) <{POST_SNAPBACK}>
I posted a Capture video problem and was given a ticket number plus a request for me to run dxdiag and sumbit the results. Since the e-mail from Roxio was noreply I updated the ticket infowith the dxdiag run. No further reply from from Roxio except spam ads to my e-mail. Who in his right mind would buy anything else from an outfit like Roxio????

Take a look at those spam e-mails, that is where your answer is (will be). There is a knowledge base article on this and another poster yesterday found his Roxio response in the spam box. blink.gif
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