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[shortcut]

I have Roxio Creator Basic v9 on my computer.  It came pre-installed on the computer when I bought it.  When I try to open the program I get the following message:


Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Roxio_Central33.exe
  Application Version: 3.30.69.2
  Application Timestamp: 455a2604
  Fault Module Name: StackHash_7aa3
  Fault Module Version: 6.0.6000.16386
  Fault Module Timestamp: 4549bdc9
  Exception Code: c0000374
  Exception Offset: 000af1c9
  OS Version: 6.0.6000.2.0.0.768.3
  Locale ID: 1033
  Additional Information 1: 7aa3
  Additional Information 2: cfc3e477ceab23b612515e218f987fe2
  Additional Information 3: 5b00
  Additional Information 4: de66c69ba0aef4cd05920f0d99878486

I have already uninstalled and reloaded it from the recovery petition of the hard drive with no luck getting it to run.  The program ran fine when I first bought the computer, but something has changed.  HP is sending me a recovery disc to use to the computer back to factory specs.  Should I use the recovery disc or is there a better option?

Thanks in advance for the help,
shortcut

[james_hardin]

My personal opinion???

I dump every piece of OEM software that comes with every computer I buy! They are cut down versions and never seem to work quite right.

If a program is worth having, it is well worth buying the fully supported Retail version!