[slicertool]

I'm having the exact same problem. Every part of the application suite that I enter even the main window asks me to register every time.

It isn't just me seeing a lot of registration windows, it's the same windows.

I open the main link from the desktop, it asks me to register.

I do.

I get in.

I close the program.

I open it from the same link on the desktop.

It asks me to register again.

I do.

I get in.

I close the program.

Wash, Rinse, Repeat.

I can tell it that I don't want to be bothered by the registration warning ever again. It will still pop it up for me.

I'd like to use the program without answering registration questions _every_ time I go into any part of the program, but that's just me.

[james_hardin]

Did you read the Pinned Post at the top of this conference?

[slicertool]

Yeah. I read it. Does it have anything to do with the following dialog box that is currently haunting my computer every time I open any part of roxio? (entries smudged out on purpose)

[grandpabruce]

Yeah. I read it. Does it have anything to do with the following dialog box that is currently haunting my computer every time I open any part of roxio? (entries smudged out on purpose)

[

Click on the Registering the Software, in the pinned post, fill everything in there, reboot, and see if you still run into the same problem. If you do, then do a clean install of the software.

This post has been edited by grandpabruce: 29 December 2007 - 08:28 PM

[slicertool]

Click on the Registering the Software, in the pinned post, fill everything in there, reboot, and see if you still run into the same problem. If you do, then do a clean install of the software.

It says my software has already been registered when I go through the website to do it and it appears as it should in the list of registered products. Also, it still doesn't work after a reboot.

I'll try a clean install.

This post has been edited by slicertool: 29 December 2007 - 09:38 PM

[grandpabruce]

It says my software has already been registered when I go through the website to do it and it appears as it should in the list of registered products. Also, it still doesn't work after a reboot.

I'll try a clean install.

Hopefully, it will work.

[slicertool]

Nope, it still asks for me to register each and every time.

[grandpabruce]

Nope, it still asks for me to register each and every time.

Prior to getting the software off your computer, did you make sure that none of the Roxio processes was running in your tray?

Also, when you install again, you should not have any antivirus software running. Also turn off Defender and Zone Alarm, if you have those installed.

[slicertool]

Prior to getting the software off your computer, did you make sure that none of the Roxio processes was running in your tray?

Also, when you install again, you should not have any antivirus software running. Also turn off Defender and Zone Alarm, if you have those installed.

I bought this copy, because my previous copy's cd wouldn't read/install at all and I had no cd burning software on my computer other than the limited ability that is included within the Windows XP OS itself since my reload about a year and a half ago. I've been using my laptop for when I needed to burn things.

Before the reload of the current software, I uninstalled anything with the word 'roxio' in it. Rebooted, and then reinstalled.

I had Symantec Corporate 8 anti-virus turned off during the install.

I don't run firewall software, because they usually cause more issues than they're worth.

This post has been edited by slicertool: 30 December 2007 - 11:36 AM

[gi7omy]

Maybe a bit nit-picky, but on your screen dump the 'privacy' box is unchecked.

Did you tick that?

Actually, if the key is already registered, you should get a message saying that and asking for your e-mail and password

[slicertool]

Maybe a bit nit-picky, but on your screen dump the 'privacy' box is unchecked.

Did you tick that?

Actually, if the key is already registered, you should get a message saying that and asking for your e-mail and password

Yes, I have checked the tick box. This is one of the many that I'd done and just didn't check it before nabbing the screenshot.

Each time it just says that it has been successfully registered.

[gi7omy]

Only thing I can think of here (born of total desperatuion )

Turn off all pop-up blockers, AV, etc and give it another try - something, somewhere is blocking the registration

If that still fails, try contacting customer services (in case the fault lies on the reg server)

[slicertool]

Only thing I can think of here (born of total desperatuion )

Turn off all pop-up blockers, AV, etc and give it another try - something, somewhere is blocking the registration

If that still fails, try contacting customer services (in case the fault lies on the reg server)

However, it isn't failing. It keeps telling me it's succeeded and when I go into my profile it has the registration info in there. So, it is succeeding. It just isn't realizing it succeeded and is making me re-do it each and every time.

I blame Roxio.

[slicertool]

Here is the resolution of that problem. It was a really strange one. WebTicket is me.

WebTicket

01/05/08 2:50 PM Just a reminder, this is the registration window that pops up and not the activation window. The program is usable except for the fact that every part of it I go to pops up the registration window again even if I register or tell it I do not wish to register.

Still does not work. The product is listed in my online profile as being registered. Is there a registry key for my computer that I can change for the registration to not show up? Or could this key be at fault in some way?

lvandervort

01/05/08 2:55 PM Thank you for Contacting Roxio Technical Support

Yes there is !

WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. WE STRONGLY RECOMMEND YOU EXPORT YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE.

To export a copy of your registry, please do the following
* Hold down the Windows Key and push the letter "R" type "regedit" in the box and press enter on your keyboard.
* Locate and left click File in the upper left hand corner of the Registry editor.
* Click Export (Export range "All" should be selected).
* Choose a location on your hard drive and give the file a name.
* Click Save. Your registry should now be backed up in a .reg file to the location you specified


Registry Edit instructions:

* Hold down the Windows Key and push the letter "R" type "regedit" in the box and press enter on your keyboard.

Registry Edit instructions:

Double-click the HKEY_CURRENT_USER folder this will expand or open the folder.
Locate the Software folder.
Locate the Sonic folder.
Locate the Registration folder.
Locate the Roxio Easy Media Creator 9 folder.
In the right side pane right click and choose new --> Dword Value.
Name the key ShowRegistration.
Right Click on the ShowRegistration key and choose modify.
Make Sure the Value is set to Zero.
Close the Sonic Folder.
Close the Software Folder.
Close the HKEY_CURRENT_USER folder.
Close out of the Registry Editor.

Restart computer

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.



Regards,

Roxio Technical Support
http://support.roxio.com

WebTicket

01/05/08 3:09 PM I found the problem. It was in the registry. I had copied my registry file from my old computer right before the hard drive died which had a previous Roxio product on it. The permissions on that registry key were set as read-only for both the SYSTEM account and Administrators group. So, the key group existed, but weren't editable by the application. I set the permissions for both SYSTEM and Administrators to full and went into the advanced section to reset all child objects in that key as well. I opened Roxio, registered to create the appropriate keys, and closed. Opened again and it worked fine.

Thank you for your help in finding and solving this problem.