24 replies to this topic

[Brooklynman]

Hey guys I know you're probably tired of seeing posts like this, however I need some help.  When looking for the file that I have(DivxDec.ax or divxdec.ax)  It seems that I have none... Do I have to do a reinstallation of Roxio?  If so, what should I remove in the list? Roxio Creator dvd? Mydvd 9.0 de?  Or every thing containing roxio..  thanks

Aneal

[Beerman]

Hey guys I know you're probably tired of seeing posts like this, however I need some help.  When looking for the file that I have(DivxDec.ax or divxdec.ax)  It seems that I have none... Do I have to do a reinstallation of Roxio?  If so, what should I remove in the list? Roxio Creator dvd? Mydvd 9.0 de?  Or every thing containing roxio..  thanks

Aneal

If you don't have the Retail or downloaded version of EMC9, you likely don't have Divx support.  Since OEM versions of EMC vary, I'm not sure which ones may or may not work with Divx.  It appears by your mention of 'de', that you have an OEM version so, my best guess is that you don't have Divx support.

[Brendon]

If you have it, it's likely to be in C:\Program Files\Common Files\Roxio Shared\DLLShared, but I'm looking in my regular retail version in Vista, not a Dell edition.

Please also be aware that there are large swaths of disk space that Vista won't let you look at.

Regards,
Brendon

[rbecca_22]

Hey everyone, I am having the same problem as "Brooklynman" I cannot see my DivxDec.ax but I see the divxdec.ax. I just got a notebook for christmas so im new at vista. When I tried burning a dvd, I see the avi file but i cannot select it. So I came here and I saw the message from "MTolman" but I still can't see the DivxDec.ax. What should I do? Thanks  Rebecca

[gi7omy]

Again Rbecca, if you have an OEM version (9.# XE, DE, LE or similar) it's highly likely that you don't have the codecs needed.

They can be downloaded, but whether or not they will work with your files is another matter

[Brooklynman]

Hey guys, I just copied the "divxdec.ax" from my old computer (EMC7) to this computer (Dell Inspiron)However. I'm beginning to think gi7omy might be right on whether we are doing this work in vain or not.  It think I will have a chat with Dell and see what they say.

[Brooklynman]

I just finished a chat with a dell rep online.  Long story short, they said that my optical drive(cd/dvd drive) is deffective.  So they are sending me a new one.  Is it possible that the drive could be deffective?  Just by seeing that it would not allow me to add the movies to Roxio?  The rep had also, earlier told me to delete a file then after that did nothing, he concluded the drive was deffective.  Just in case it helps anyone i'll provide the directions to delete the file that might help someone else.

Note this is only for the Dell editions of Roxio. (i.e. Roxio Creator "DE").

Also this is on the Vista OS.

Click the Start button, click Run.
In the Open box, type Regedit, and then click OK.
Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
Click the plus sign (+) next to SYSTEM.
Click the plus sign (+) next to CurrentControlSet.
Click the plus sign (+) next to Control.
Click the plus sign (+) next to Class.
Click {4D36E965-E325-11CE-BFC1-08002BE10318} (Not the +).
On the right side of the window, click UpperFilters.
Click Edit on the menu bar. Click Delete, and then click OK.
On the right side of the window, click LowerFilters.
Click Edit on the menu bar.
Click Delete, and then click OK.
Click File, and then click Exit.

really hope this helps someone.

[Beerman]

We went from Roxio not seeing Divx files to a bad drive?  What did I miss?  
Your drive may in fact be bad but that has no bearing on whether your OEM Roxio will work with Divx.

[Brooklynman]

Same thing I was thinking beerman.  I also thought about it like this.  The Roxio/Divx solutions seems to apply only to EMC and not the Dell versions of the program.  I dont think there is a fix as yet for the dell version.  I have yet to see someone who has the "DE" version of Roxio get it fixed.  Im highly skeptical about the bad drive thing myself but hey, they're sending me a new drive for free, the least I could do is try.

[Beerman]

Same thing I was thinking beerman.  I also thought about it like this.  The Roxio/Divx solutions seems to apply only to EMC and not the Dell versions of the program.  I dont think there is a fix as yet for the dell version.  I have yet to see someone who has the "DE" version of Roxio get it fixed.  Im highly skeptical about the bad drive thing myself but hey, they're sending me a new drive for free, the least I could do is try.

I don't know how old your system is but if they're giving you a free drive, take it. The down side (I've got many Dells) is that the drives that come on their systems aren't always the top of the line to begin with.  I usually buy my Dells with one drive and put in a second of my own of better quality.  
Hope you get it working the way you want......keep us updated.

[Brooklynman]

Hmmm.  I see what you're saying.  I will definitley keep you/everyone updated.

[Brooklynman]

Just letting everyone know that I chatted with another rep because I had seconds thoughts about replacing the drive.  It didnt seem logical.  The rep I talked to agreed with me as well.  He said after instructing users to delte the upper and lower files in the registry, if that doesnt work then usually its the drive that is the problem.  

However, after explaining to him the conflict with avi and roxio, i explained to him that I WAS able to burn a dvd, however it was achieved after I converted the file to a MPEG.  Therefore we abandonded the replacement of the drive.  Until someone can figure out the fix, I guess i'll be starting my journey of converting my files to  MPEG

[Beerman]

Just letting everyone know that I chatted with another rep because I had seconds thoughts about replacing the drive.  It didnt seem logical.  The rep I talked to agreed with me as well.  He said after instructing users to delte the upper and lower files in the registry, if that doesnt work then usually its the drive that is the problem.  

However, after explaining to him the conflict with avi and roxio, i explained to him that I WAS able to burn a dvd, however it was achieved after I converted the file to a MPEG.  Therefore we abandonded the replacement of the drive.  Until someone can figure out the fix, I guess i'll be starting my journey of converting my files to  MPEG

Did you ask the tech if the Dell version of Roxio supports divx?

[Brooklynman]

The second I mentioned Divx, he said Dell does not support 3rd partt programs.  I knew it was coming

[Beerman]

The second I mentioned Divx, he said Dell does not support 3rd partt programs.  I knew it was coming

Bummer.  There's a difference between whether Dell supports third party programs and whether the version of Roxio that's on Dell's systems will work with Divx.  He took the cheap way out!

[Brooklynman]

The same files that are needed (divxdec.ax & DivxDec.ax) are divx files which mean in some sort of way that Dell does support Divx.  And by the way, after converting one movie (took almost 3 hours) I tried adding it to Roxio and after it adds, Roxio shuts down.  I didnt even recognize my cd rom drive.  I reinstalled it again because im pretty sure those same upper and lower filter files the rep told me to delete was causing the behavior.

This is the first program I've installed at least 10 times.

[gi7omy]

The Upper/Lower filter problem is actually a Microsoft one - check here

http://support.microsoft.com/kb/314060/EN-US

[Brooklynman]

I got fed up of trying to get this thing to work.  I swear I have not had any problems like this with any program in my life.  As of right now, everything Roxio is uninstalled from my computer.  It will stay like that for now.

[gi7omy]

Now let me try to recap here

You have a Dell OEM version of EMC

This doesn't support an external codec

You have a fault recognised by MS as being a generic Windows one

Somehow all that is Roxio's fault?

[james_hardin]

Now let me try to recap here

You have a Dell OEM version of EMC

This doesn't support an external codec

You have a fault recognised by MS as being a generic Windows one

Somehow all that is Roxio's fault?

That pretty well sums it up…