2
Logging into customer support
Started by
Jackmsd
, Jan 10 2008 09:41 AM
7 replies to this topic
#1
Jackmsd
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Posted 10 January 2008 - 09:41 AM
last night and today when I try to get into my on my ticket I get an error as it doesn't connect. It says that cant find the server is it me or others having that problem
#2
lynn98109
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Posted 10 January 2008 - 09:45 AM
There's been a change of servers.
Try a bit later, when things have had a chance to settle down.
Lynn
Try a bit later, when things have had a chance to settle down.
Lynn
#3
Jackmsd
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Posted 10 January 2008 - 03:20 PM
6 hour later still cant login this is what it come up with
Server Error in '/' Application.
The underlying connection was closed: Unable to connect to the remote server.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Net.WebException: The underlying connection was closed: Unable to connect to the remote server.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[WebException: The underlying connection was closed: Unable to connect to the remote server.]
System.Net.HttpWebRequest.CheckFinalStatus() +678
System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) +139
System.Net.HttpWebRequest.GetResponse() +249
ewss.Login.login(String userEmail, String pword, String strISP) +185
ewss.WssLogin.login_click(Object sender, EventArgs e) +455
System.Web.UI.WebControls.Button.OnClick(EventArgs e) +108
System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBa
ckEvent(String eventArgument) +58
System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +18
System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +33
System.Web.UI.Page.ProcessRequestMain() +1292
Version Information: Microsoft .NET Framework Version:1.1.4322.2300; ASP.NET Version:1.1.4322.2300
Server Error in '/' Application.
The underlying connection was closed: Unable to connect to the remote server.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Net.WebException: The underlying connection was closed: Unable to connect to the remote server.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[WebException: The underlying connection was closed: Unable to connect to the remote server.]
System.Net.HttpWebRequest.CheckFinalStatus() +678
System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) +139
System.Net.HttpWebRequest.GetResponse() +249
ewss.Login.login(String userEmail, String pword, String strISP) +185
ewss.WssLogin.login_click(Object sender, EventArgs e) +455
System.Web.UI.WebControls.Button.OnClick(EventArgs e) +108
System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBa
ckEvent(String eventArgument) +58
System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +18
System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +33
System.Web.UI.Page.ProcessRequestMain() +1292
Version Information: Microsoft .NET Framework Version:1.1.4322.2300; ASP.NET Version:1.1.4322.2300
Edited by Jackmsd, 10 January 2008 - 03:28 PM.
#4
cdanteek
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Posted 10 January 2008 - 03:27 PM
QUOTE (Jackmsd @ Jan 10 2008, 05:20 PM) <{POST_SNAPBACK}>
6 hour later still cant login
You have to be logged in to post....
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
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5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
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8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#5
Jackmsd
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Posted 10 January 2008 - 03:29 PM
sorry that is for a ticket problem in customer support
Jack
Jack
#6
myguggi
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Posted 10 January 2008 - 03:31 PM
QUOTE (Jackmsd @ Jan 10 2008, 06:29 PM) <{POST_SNAPBACK}>
sorry that is for a ticket problem in customer support
Jack
Jack
Roxio.com also seems to be having problems not only this board
Walt
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#7
gaper1
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Posted 14 January 2008 - 10:11 AM
QUOTE (Jackmsd @ Jan 10 2008, 03:29 PM) <{POST_SNAPBACK}>
sorry that is for a ticket problem in customer support
Jack
Jack
try a different browser if you have one. I was able to login with IE 6, but not Firefox.
#8
lynn98109
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Posted 14 January 2008 - 10:28 AM
QUOTE (gaper1 @ Jan 14 2008, 10:11 AM) <{POST_SNAPBACK}>
try a different browser if you have one. I was able to login with IE 6, but not Firefox.
Wierd.
I can get in with FireFox, but IE 6 has a tendancy to crash. (Yes I'm on with IE 6 right now - it's my preferred browser - but I'm a lot more careful about having one window stable before doing something, like clicking on a link in the other window, than usual. <sigh>)
Lynn
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