1 reply to this topic

[joner]

I have uninstalled EMC9 from my PC following instructions in ID 000086CR. When I try to re-install I get pop-up saying 'Unable to find certificate file'. This then prevents any further install as the only option is 'Finish'. I have checked and I cannot find any Roxio or Sonic files on my PC. Where is my certificate file?

[The Highlander]

try to extract the install single file in a folder first, just right click the file in winzip or winrar and extract it in the new folder, once this is done try the install again? bu now clicking the setup file in that new folder
also make sure you don't have firewall apps like ZoneAlarm or the likes on you PC they can screw up installations,

allso make sure you read this to
http://kb.roxio.com/content/kb/Creator/000086CR

good luck

Edited by The Highlander, 13 January 2008 - 11:50 PM.