Hello.
I'm trying to install a program, and for some reason, every time I try, my computer restarts. Microsoft says that the error is caused by Drive Letter Access (DLA) and that there is a fix for it on the roxio site.
I keep looking, and looking, and looking, but I do not see any update / upgrade for DLA, and it seems near IMPOSSIBLE to log in to get technical support (on one page it will say "Hi, Nigel!" but as soon as I hit the email button it asks me to log in again and says it does not recognize my email address~!).
I am very, VERY frustrated. You'd think if there was something as serious as a problem that causes one's entire computer to restart that the fix would be "somewhat" easy to find for people... wouldn't ya?
Help...?
Anyone...?
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Dla Is Causing My Computer To Restart. Microsoft said to come here for a fix... where is it... please?
#2
Posted 22 January 2008 - 07:06 PM
Is it a Vista computer? The Knowledgebase has a solution for that here: http://kb.roxio.com/content/kb/RecordNow/0...R?set-locale=en
If it's not Vista, go to the Support page and type DLA in the KNOWLEDGEBASE here : http://www.roxio.com/enu/support/default.html
If it's not Vista, go to the Support page and type DLA in the KNOWLEDGEBASE here : http://www.roxio.com/enu/support/default.html
ml
flying squirrel......"It's more of a gliding thing....."
Intel® Core™2 Duo 2.2 Ghz desktop processor E4500;
3GB DDR2 memory;
DL DVD±RW/CD-RW drive;
500GB SATA 7200 rpm hard drive;
Windows Vista Home Premium ,
ATI RADEON HD 2400,Built-in TV tuner , High-definition audio (8-speaker support), HDMI
Multiformat media reader,
IEEE 1394 (FireWire) interface and 6 high-speed USB 2.0 ports,
PCI card with 4 USB 2.0 and 2 IEEE 1394 ports,
10/100/1000 Gigabit Ethernet
flying squirrel......"It's more of a gliding thing....."
Intel® Core™2 Duo 2.2 Ghz desktop processor E4500;
3GB DDR2 memory;
DL DVD±RW/CD-RW drive;
500GB SATA 7200 rpm hard drive;
Windows Vista Home Premium ,
ATI RADEON HD 2400,Built-in TV tuner , High-definition audio (8-speaker support), HDMI
Multiformat media reader,
IEEE 1394 (FireWire) interface and 6 high-speed USB 2.0 ports,
PCI card with 4 USB 2.0 and 2 IEEE 1394 ports,
10/100/1000 Gigabit Ethernet
#3
Posted 23 January 2008 - 05:29 PM
It's not Vista. It's just a 4-5 year old HP computer. Typing things into that roxio search thing is something I've already tried. There seems to be no specific fix. My guess is that I have to just update every program on my computer that is in any way shape or form related to Roxio (all stuff that came on the computer, I know I've never bought any of these programs).
Uggh...
The way they handle support, it's definately not on my high list of software companies I want to do much business with either.
Uggh...
The way they handle support, it's definately not on my high list of software companies I want to do much business with either.
#4
Posted 23 January 2008 - 05:47 PM
If it came with the computer, it is an OEM [Original Equipment Mfgr] Version. When the OEM contracts to use the software (usually a special Version, often a cut-down Version) the also usually accept the responsibility to support it. I'd suggest checking with the manufacturer of the comptuer - altho admittedly, after 4-5 years they may no longer remember much about it.
You might try turning off DLA.
Lynn
You might try turning off DLA.
Lynn
#5
Posted 23 January 2008 - 06:28 PM
QUOTE (Nigel TB @ Jan 22 2008, 06:48 PM) <{POST_SNAPBACK}>
I'm trying to install a program, and for some reason, every time I try, my computer restarts. Microsoft says that the error is caused by Drive Letter Access (DLA) and that there is a fix for it on the roxio site.
What program are you trying to install, Nigel? What operating system are you using? We can only take wild stabs at a cure until you give us some hard information, and those two items are vital. Please give the name and version number of the program.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
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