4 replies to this topic

[Nigel TB]

Hello.

I'm trying to install a program, and for some reason, every time I try, my computer restarts. Microsoft says that the error is caused by Drive Letter Access (DLA) and that there is a fix for it on the roxio site.

I keep looking, and looking, and looking, but I do not see any update / upgrade for DLA, and it seems near IMPOSSIBLE to log in to get technical support (on one page it will say "Hi, Nigel!" but as soon as I hit the email button it asks me to log in again and says it does not recognize my email address~!).

I am very, VERY frustrated. You'd think if there was something as serious as a problem that causes one's entire computer to restart that the fix would be "somewhat" easy to find for people... wouldn't ya?

Help...?

Anyone...?

[ml]

Is it a Vista computer?   The Knowledgebase has a solution for that here: http://kb.roxio.com/content/kb/RecordNow/0...R?set-locale=en

If it's not Vista, go to the Support page and type DLA in the KNOWLEDGEBASE here : http://www.roxio.com/enu/support/default.html

[Nigel TB]

It's not Vista. It's just a 4-5 year old HP computer. Typing things into that roxio search thing is something I've already tried. There seems to be no specific fix. My guess is that I have to just update every program on my computer that is in any way shape or form related to Roxio (all stuff that came on the computer, I know I've never bought any of these programs).

Uggh...

The way they handle support, it's definately not on my high list of software companies I want to do much business with either.

[lynn98109]

If it came with the computer, it is an OEM [Original Equipment Mfgr] Version.  When the OEM contracts to use the software (usually a special Version, often a cut-down Version) the also usually accept the responsibility to support it.  I'd suggest checking with the manufacturer of the comptuer - altho admittedly, after 4-5 years they may no longer remember much about it.

You might try turning off DLA.

Lynn

[Brendon]

I'm trying to install a program, and for some reason, every time I try, my computer restarts. Microsoft says that the error is caused by Drive Letter Access (DLA) and that there is a fix for it on the roxio site.

What program are you trying to install, Nigel?  What operating system are you using? We can only take wild stabs at a cure until you give us some hard information, and those two items are vital. Please give the name and version number of the program.