14 replies to this topic

[tigerose01]

Hi,
I'm back.  'Black menus' in PowerDVD was nothing compared to my current problem now. I followed the procedure to substitute the MonteCarlo.objects.dll and now I've had rendering errors. At first system crashes (blue screen) and a lack of recognition of a peripheral firewire drive. I moved the files that were on that drive to the internal drive on my computer and disconnected the firewire device. Now as I try to render my project I get a message that reads:
"unexpected device sense code %0 - 2740"  This occurred somewhere after transcoding of audio and menu building. The only other changes to my system were installation of updates for Cakewalk Sonar 7.0 and use of BD-RE media in the drive. Could the PS3 patch have caused any of this? I did rename the old file .dllold and left it in the DVDitProHD folder where the replacement file was copied to. Appreciate any input on this one.
Alan

[TomInIowa]

"unexpected device sense code %0 - 2740"  This occurred somewhere after transcoding of audio and menu building. The only other changes to my system

Are you getting the error message when writing to the BD-RE?  or when you are "burning to volume"?
I had a BD-RE that needed a "complete" erase.  The software has some sort of device sense code error.
The "quick" erase did not get rid of the error but the "complete" erase did.

[tigerose01]

Are you getting the error message when writing to the BD-RE?  or when you are "burning to volume"?
I had a BD-RE that needed a "complete" erase.  The software has some sort of device sense code error.
The "quick" erase did not get rid of the error but the "complete" erase did.

Thanks. I'll try a 'complete' erase. Yes , I was trying to write to the BD-RE.

[tigerose01]

I was able to write a volume O.K. and then trying to burn to the BD-RE immediately got the error message again- "device sense code %0 - 27240. The disc was a brand new disc that went through a couple of tries at writing with the crashes as discussed before, nevertheless I did try to erase the disc (twice) before this trial. The only method I know of was right-clicking on the drive and selecting 'erase this disc' which seemed to take a whole 2 seconds (?) It is a Memorex rewritable that I'm using in a Philips burner. As I mentioned before, I know the burner was able to write from Roxio once before. I'm slightly reluctant to risk another BD-R disc. Was Memorex a bad choice or am I missing something on how to do a 'complete' erase (format)?
Alan

[TomInIowa]

I did try to erase the disc (twice) before this trial. The only method I know of was right-clicking on the drive and selecting 'erase this disc' which seemed to take a whole 2 seconds (?)

I have been using Nero.  A full or complete erase takes several minutes, not seconds.
If you put in a "new" BD-RE, do you get the error message?

[tigerose01]

I have been using Nero.  A full or complete erase takes several minutes, not seconds.
If you put in a "new" BD-RE, do you get the error message?

Yes. The new BD-RE gave me the message immediately.  I gave in and tried a new TDK BD-R and I thought I was doing well until 30 minutes (3/4 of the way) into burning the volume, the same "unexpected device sense code" popped up with the resultant 'coaster'. So far to recap, my only successful disc burn was a Panasonic BD-R, but I'm wondering if I was just lucky the first time. I tried to look for Nero on the web, but every site wanted a monetary commitment to membership. Is there a freeware version somewhere? Is it best to work with 'volumes' as opposed to 'disc images'? My Cyberlink PowerDVD DX 7.0 I beilieve is 'play' only. I'll try the Roxio Creator Premier that came installed on my computer to see what I can do with it. I read someone else's post of a similar problem who found the workaround for now with 3rd party software. Is there any point in trying to do the list of suggestions from Roxio searchbase:
1. update firmware of burner (Philips internal - relatively new from Dell 3 months ago)
2.PX engine update? ( not sure if this is for DVDitProHD )
3.try different BD-RE
4. re-install of burner drivers and/or re-install of DVDitPoHD?

Thanks for your help, Tom.

Edited by tigerose01, 26 January 2008 - 11:26 AM.

[tigerose01]

I found your post from December about Nero 7. My burner is a Philips BD-RE BDD 1001 SCSI.

Edited by tigerose01, 26 January 2008 - 11:27 AM.

[tigerose01]

Just tried using the Roxio Creator program that came with my computer. Although I can only add video files to the project I was able to burn successfully to the Memorex BD-RE. Thus my Philips burner does work with that program and that media. I did also try to burn to the Memorex with DVDitProHD (the same volume that I haven't been able to burn to disc) and DVDitPro recognized that the disc was not blank, erased the files and then once it started to write resulted in the "unexpected device sense code" error.  I did a search for updated drivers for my DVD burner for which there were none.
IS there a free-trial download for Nero Ultra or whichever program that I could try to burn the volume with? Not sure what else I can do.
Alan

[southcliff]

Just tried using the Roxio Creator program that came with my computer. Although I can only add video files to the project I was able to burn successfully to the Memorex BD-RE. Thus my Philips burner does work with that program and that media. I did also try to burn to the Memorex with DVDitProHD (the same volume that I haven't been able to burn to disc) and DVDitPro recognized that the disc was not blank, erased the files and then once it started to write resulted in the "unexpected device sense code" error.  I did a search for updated drivers for my DVD burner for which there were none.
IS there a free-trial download for Nero Ultra or whichever program that I could try to burn the volume with? Not sure what else I can do.
Alan

I've had some similar problems both burning volume and burning to disc. Here's what has solved these problems for me: Build a new project from scratch, save project, then burn volume, and burn disc. Do not close and reopen the project or application. It's worth a quick test with a small amount of media - to see if you are having the same problem.

[tigerose01]

I've had some similar problems both burning volume and burning to disc. Here's what has solved these problems for me: Build a new project from scratch, save project, then burn volume, and burn disc. Do not close and reopen the project or application. It's worth a quick test with a small amount of media - to see if you are having the same problem.

Thanks- I'll give it a try and let you know.

[tigerose01]

Hooray! Success!  Did the project from scratch, saved, volume written, with follow-up burn consecutively without closing the program- all smooth. Used a ('complete' erase via Roxio's Creator ) BD-RE. It even played in my PS3 with the patch. Couldn't do it without everyone's help. Hope I get to contribute some in the future. Thanks a bunch.
Alan
P.S. I wonder if the closing and opening of the program does something via the Temp folder. I noticed that I have the 'erase temp files each time program closes' box checked in the preferences and one of the crashes yielded this info:

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.0.6000.2.0.0.768.3
  Locale ID: 1033

Additional information about the problem:
  BCCode: 9f
  BCP1: 00000003
  BCP2: 8646B030
  BCP3: 87B684B8
  BCP4: 85AEC008
  OS Version: 6_0_6000
  Service Pack: 0_0
  Product: 768_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini012508-02.dmp
  C:\Users\Alan\AppData\Local\Temp\WER-14223952-0.sysdata.xml
  C:\Users\Alan\AppData\Local\Temp\WER39AA.tmp.version.txt

[tigerose01]

I may have rushed to judgement here. My test project went off fine with keeping the program open throughout, however my original project recreated only made it to the 'volume successfully created' stage. Again, getting this 'device sense' error code. I am going to try Nero (free trial). Time is valuable too.
Alan

[plee]

I may have rushed to judgement here. My test project went off fine with keeping the program open throughout, however my original project recreated only made it to the 'volume successfully created' stage. Again, getting this 'device sense' error code. I am going to try Nero (free trial). Time is valuable too.
Alan

I think it's a driver conflict.  If not mistaken others have seen this problem.

http://forums.support.roxio.com/index.php?...69&hl=sense

Edited by plee, 28 January 2008 - 04:54 AM.

[tigerose01]

My hunch is a driver issue as well. I've had variable success with doing things to 'volume' first. Sometimes DVDitProHD records it -sometimes I get a crash or error. The latest burn I did used Dolby Audio rather than PCM to shrink the file size a litttle .(was very close to disc capacity and in fact was reading over when trying to burn it as an image to the BD-RE ) That seemed to help on the next run but could not be repeated when I resaved the project with some corrections and wrote a new volume, only to have that crash on burning to the freshly erased BD-RE. I wonder if Roxio's Creator Premier on my computer is causing the driver conflict. I'm going to try and burn the image this time with Creator Premier, and if that fails I have Nero ready for the install.
Alan

[tigerose01]

Nero 8.0 was able to get the job done from disc image. I think I'll take the plunge for just one more program to end my woes.
Alan