4 replies to this topic

[Mark2]

I received Sonic software that was preloaded on our computer purchased in 2006.  It contained Digital Home Media, Express Labeler, and My DVD plus.  The last time I burned DVDs was about 6 months ago and had no problems.  Now whether I click on "Digital Home Media" or "MyDVD Plus", they both give me the error message
"The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again. or enter an alternate path to find a folder containing the installation package "myDVD.Msi" in the box below."

Can anyone tell me why that installation file is no longer found and what I can do to find it/replace it?

Thank you!

[Brendon]

Hello Mark,

The .MSI file is a Microsoft Installer file which is usually run from the installation disc [which you don't have]

Microsoft's Installer sometimes goes doolally and tries to reinstall programs that you are trying to run. The cure for that is to run the Microsoft Installer Cleanup Utility (MSICUU) available from Microsoft (here)

The downside of this is that you need to do a proper reinstall of the program afterwards, and you will need to get hold of it from your original supplier. I'd suggest you get in touch with them first, and explain what's happening to your machine because they might want to fix it. If they want to restore your machine "to factory state", don't let them do that until you've backed up all your data to easily readable discs, because an OEM supplier's "restore" usually involves returning the machine to the factory state without any of your files on it.

Good luck.

Brendon

[Mark2]

Thank you for the information Brendon.  I've already called the store (Office Depot) and the Computer people (HP).  The only assistance available will cost $50.00 for HP tech support since the computer is now out of warranty.  Would I be better off to just go buy some new CD/DVD burning software?  Then uninstall the current Sonic software and install the new software? - -  and keep the software disc handy in case this problem ever happens again?  If this is my best choice, do you have any CD/DVD burning software recommendations for a Windows XP computer?

[Brendon]

Hi Mark,

Spending $50 to have HP clone your disc back to two years ago doesn't seem a very good option.

If you're not using the burner a lot you probably won't need the latest [and most expensive] version of anything. I'd be inclined to look on eBay or some of the software clearance sites for an earlier version of Easy Media Creator, which you should be able to get quite cheaply. Always preserve the disc and CD-key somewhere safe for as long as you're using the software.

[Mark2]

Hi Mark,

Spending $50 to have HP clone your disc back to two years ago doesn't seem a very good option.

If you're not using the burner a lot you probably won't need the latest [and most expensive] version of anything. I'd be inclined to look on eBay or some of the software clearance sites for an earlier version of Easy Media Creator, which you should be able to get quite cheaply. Always preserve the disc and CD-key somewhere safe for as long as you're using the software.

Thanks again Brendon for your help.  I'll go software shopping now. - Mark