Is anyone experiencing problems with getting technical support from Roxio? I submitted a web-ticket 4 days ago and still have not received a reply. Roxio Creator Basic came with my computer which I purchased about a month ago. I am trying to burn my audio cassettes to my computer to burn them to CD. When the tracks are copied, they import into Windows Media Player as one long file. I tried inserting a track separator, but it does not seem to work. I'm now at the point of uninstalling Creator Basic 9 and purchasing different software to use to copy my audio files. Does anyone have any suggestions on what would be a easy program to use, as well as having excellent, live, freet technical support.
Your response is greatly appreciated.
2
Roxio Customer Support
Started by
irise2
, Jan 30 2008 06:57 AM
3 replies to this topic
#2
cdanteek
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Posted 30 January 2008 - 07:07 AM
QUOTE (irise2 @ Jan 30 2008, 08:57 AM) <{POST_SNAPBACK}>
Is anyone experiencing problems with getting technical support from Roxio? I submitted a web-ticket 4 days ago and still have not received a reply. Roxio Creator Basic came with my computer which I purchased about a month ago. I am trying to burn my audio cassettes to my computer to burn them to CD. When the tracks are copied, they import into Windows Media Player as one long file. I tried inserting a track separator, but it does not seem to work. I'm now at the point of uninstalling Creator Basic 9 and purchasing different software to use to copy my audio files. Does anyone have any suggestions on what would be a easy program to use, as well as having excellent, live, freet technical support.
Your response is greatly appreciated.
Your response is greatly appreciated.
It is OEM software sold on the cheap to your pc maker, a stripped down version, support is supposed to come from them.
If your new pc has Vista go with EMC version 10. Roxio has a like it or return it 30 day policy if bought through there website. The download is two 700mb downloads or watch places like Best Buy for a boxed retail deal.
"having excellent, live, free technical support" On the planet Mars, maybe!
cd
cd
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My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#3
ogdens
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Posted 30 January 2008 - 07:11 AM
QUOTE (irise2 @ Jan 30 2008, 09:57 AM) <{POST_SNAPBACK}>
Is anyone experiencing problems with getting technical support from Roxio? I submitted a web-ticket 4 days ago and still have not received a reply. Roxio Creator Basic came with my computer which I purchased about a month ago. I am trying to burn my audio cassettes to my computer to burn them to CD. When the tracks are copied, they import into Windows Media Player as one long file. I tried inserting a track separator, but it does not seem to work. I'm now at the point of uninstalling Creator Basic 9 and purchasing different software to use to copy my audio files. Does anyone have any suggestions on what would be a easy program to use, as well as having excellent, live, freet technical support.
Your response is greatly appreciated.
Your response is greatly appreciated.
You have a OEM version of Roxio, all support for OEM versions come from the provider of the software, in your case whoever provided the computer. There is one exception (Dell).
Meanwhile, what application in your Basic version are you using, (Sound Editor/LP and Tape Assistant........
#4
gaper1
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Posted 30 January 2008 - 08:05 AM
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