Help
Roxio Community
Is anyone experiencing problems with getting technical support from Roxio? I submitted a web-ticket 4 days ago and still have not received a reply. Roxio Creator Basic came with my computer which I purchased about a month ago. I am trying to burn my audio cassettes to my computer to burn them to CD. When the tracks are copied, they import into Windows Media Player as one long file. I tried inserting a track separator, but it does not seem to work. I'm now at the point of uninstalling Creator Basic 9 and purchasing different software to use to copy my audio files. Does anyone have any suggestions on what would be a easy program to use, as well as having excellent, live, freet technical support.
Your response is greatly appreciated.
Page 1 of 1
Roxio Customer Support Is there any free, live Roxio Technical Support?
#2
- Digital Guru
-
- Group: Digital Guru
- Posts: 19,287
- Joined: 04-January 06
- Gender:Male
- Location:Prairie Rapids Crossing.
Posted 30 January 2008 - 07:07 AM
QUOTE (irise2 @ Jan 30 2008, 08:57 AM) <{POST_SNAPBACK}>
Is anyone experiencing problems with getting technical support from Roxio? I submitted a web-ticket 4 days ago and still have not received a reply. Roxio Creator Basic came with my computer which I purchased about a month ago. I am trying to burn my audio cassettes to my computer to burn them to CD. When the tracks are copied, they import into Windows Media Player as one long file. I tried inserting a track separator, but it does not seem to work. I'm now at the point of uninstalling Creator Basic 9 and purchasing different software to use to copy my audio files. Does anyone have any suggestions on what would be a easy program to use, as well as having excellent, live, freet technical support.
Your response is greatly appreciated.
Your response is greatly appreciated.
It is OEM software sold on the cheap to your pc maker, a stripped down version, support is supposed to come from them.
If your new pc has Vista go with EMC version 10. Roxio has a like it or return it 30 day policy if bought through there website. The download is two 700mb downloads or watch places like Best Buy for a boxed retail deal.
"having excellent, live, free technical support" On the planet Mars, maybe!
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...
Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...
BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...
Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...
BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
#3
- Digital Guru
-
- Group: Digital Guru
- Posts: 13,050
- Joined: 04-January 06
- Gender:Male
- Location:Lucknow, Ontario, Canada
Posted 30 January 2008 - 07:11 AM
QUOTE (irise2 @ Jan 30 2008, 09:57 AM) <{POST_SNAPBACK}>
Is anyone experiencing problems with getting technical support from Roxio? I submitted a web-ticket 4 days ago and still have not received a reply. Roxio Creator Basic came with my computer which I purchased about a month ago. I am trying to burn my audio cassettes to my computer to burn them to CD. When the tracks are copied, they import into Windows Media Player as one long file. I tried inserting a track separator, but it does not seem to work. I'm now at the point of uninstalling Creator Basic 9 and purchasing different software to use to copy my audio files. Does anyone have any suggestions on what would be a easy program to use, as well as having excellent, live, freet technical support.
Your response is greatly appreciated.
Your response is greatly appreciated.
You have a OEM version of Roxio, all support for OEM versions come from the provider of the software, in your case whoever provided the computer. There is one exception (Dell).
Meanwhile, what application in your Basic version are you using, (Sound Editor/LP and Tape Assistant........
#4
- Digital Master
-
- Group: Members
- Posts: 902
- Joined: 31-May 06
Posted 30 January 2008 - 08:05 AM
chat support is free and live 
Share this topic:
Page 1 of 1